BMW of Sarasota - Service Center

Best Customer Service Absolutely the best customer service experience. Perfect on time scheduled apointments. Very consistent all the time, everytime. Thank you so much Sou Absolutely the best customer service experience. Perfect on time scheduled apointments. Very consistent all the time, everytime. Thank you so much South Pointe BMW of Sarasota! More

Excellent Care My vintage 2010 325i rarely needs care, but when I need it, I call Carlos Munos. He knows my car, knows I need a loaner, and that I am able to be pat My vintage 2010 325i rarely needs care, but when I need it, I call Carlos Munos. He knows my car, knows I need a loaner, and that I am able to be patient when they need time. Parts for my car are not as available, but they find them, do the maintenance and have me back in my car very quickly. The car always comes out better than before. The timely information, and his ability to text me to confirm information keeps surprises from happening. when the invoice comes. It is such a pleasure to know my car is in good hands and getting good care. More

Always Dependable Service at SARASOTA BMW My 2014 BMW was due for an oil change. I called my service advisor, Carlos Munoz, and an appointment was scheduled promptly. Upon inspection, my car n My 2014 BMW was due for an oil change. I called my service advisor, Carlos Munoz, and an appointment was scheduled promptly. Upon inspection, my car needed additional service beyond the oil change. Everything needed was completed during the scheduled appointment in a timely manner. As usual, I was pleased with the service. More

Working with Carlos Carlos is attentive, thorough and right on the money. He is excellent at what he does and is an asset to the team. He consistently provides the utmost Carlos is attentive, thorough and right on the money. He is excellent at what he does and is an asset to the team. He consistently provides the utmost in client relations. More

Carlos was great to work with. He suggested what needed to be done for this routine service and didn’t try to push things my car didn’t need. to work with. He suggested what needed to be done for this routine service and didn’t try to push things my car didn’t need. More

2 year routine maintenance appt. From making appt to service to car pick up, all went very well. Professional, accommodating and friendly staff. We were given a loaner car and that wa From making appt to service to car pick up, all went very well. Professional, accommodating and friendly staff. We were given a loaner car and that was very important to us. Thank you. More

BMW Service Carlos treats you as an extended member of his family. He is always bright and cheerful 😁 when meeting with you? He also goes out of his way to mak Carlos treats you as an extended member of his family. He is always bright and cheerful 😁 when meeting with you? He also goes out of his way to make you comfortable and explains everything including your options! He is a huge asset to the service department and the dealership as a whole! He is certainly one of a kind. His service background is fantastic! More

1st Timer Everyone was very helpful and attentive. Lovely waiting area with great snacks. Carlos my service agent was outstanding. I would highly recommend.t Everyone was very helpful and attentive. Lovely waiting area with great snacks. Carlos my service agent was outstanding. I would highly recommend.this dealership and its staff. More

Warranty work and Oil Change I have been to Sarasota BMW several times since moving down here from Southampton, NY. Each and every time I have had a good experience. The process I have been to Sarasota BMW several times since moving down here from Southampton, NY. Each and every time I have had a good experience. The process was efficient and professional. It is what I came to expect up North and am happy to find it in place here with Sarasota BMW. BMW did my warranty work and arranged for a loaner car from Hertz. I would have preferred a BMW loaner but for a short time things did work out. BMW honored a coupon I received in the mail for an oil change and that was greatly appreciated. Some other work I asked to be looked at was explained to me as well. All in all it was a positive experience. Stephen J. Cutney More

Service Wonderful experience, especially my rep Judy! She communicated constantly and cordially. I am grateful for her attention. I will come back when necess Wonderful experience, especially my rep Judy! She communicated constantly and cordially. I am grateful for her attention. I will come back when necessary. Thank you for the great service. More