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Carlos Munoz

Overview Reviews (2447) Inventory (340)

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Carlos Munoz

Assistant Service Manager

BMW of Sarasota

5151 Clark Rd
Sarasota, FL 34233

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5.0

2,447 Reviews

Overview Reviews (2447) Inventory (340)

Dealership Experience

13 yrs, 6 mos

Industry Experience

34 yrs, 5 mos

Languages Spoken

Spanish

5.0

2,447 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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2447 Reviews of Carlos Munoz

June 15, 2026

Dealership Rating

Employee Rating

Carlos was super helpful as always, and got my M3 done and ready in no time! and ready in no time! More

by jwinches79

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 15, 2026 -

BMW of Sarasota responded

It’s great to hear Carlos was able to get your BMW M3 serviced so quickly. Thank you for trusting us with your service needs. We look forward to welcoming you back soon.

June 13, 2026

Dealership Rating

Employee Rating

The dealership has taken very good care of me and both of my cars Carlos is the best service advisor had ever worked with in my life my cars Carlos is the best service advisor had ever worked with in my life More

by DAVID.DENNEHY

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Carlos Munoz

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Jun 14, 2026 -

BMW of Sarasota responded

Thank you for trusting us with service for both your BMW Z4 and your other car. We’re thrilled Carlos provided such outstanding care. We’ll be sure to share your kind feedback with him.

June 13, 2026

Dealership Rating

Employee Rating

They took care of my needs. Carlos was a pleasure to work with. I will return for other service needs. Carlos was a pleasure to work with. I will return for other service needs. More

by DAWNAD612

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Carlos Munoz

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Jun 13, 2026 -

BMW of Sarasota responded

Thank you for trusting us with your BMW X3 service. We’re delighted Carlos provided a pleasant experience while taking care of your needs. We look forward to assisting you with any future service.

June 13, 2026

Dealership Rating

Employee Rating

Overall good experience. I appreciated the timeliness and quality of work. Carlos Munoz was fantastic. I appreciated the timeliness and quality of work. Carlos Munoz was fantastic. More

by RODNEYLINDSEY7872

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Carlos Munoz

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Jun 13, 2026 -

BMW of Sarasota responded

It’s great to hear that your BMW received prompt, high-quality service. Carlos will be pleased to know you had a fantastic experience with him. Thank you for the five-star rating.

June 13, 2026

Dealership Rating

Employee Rating

Handled my needs in a timely manner From start to finish I had a very good experience. I had a very good experience. More

by RODNEYLINDSEY7872

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Carlos Munoz

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Jun 13, 2026 -

BMW of Sarasota responded

Thank you for the five-star review on your BMW X5 service. We’re delighted we handled your needs promptly and made the process smooth from start to finish.

June 13, 2026

Dealership Rating

Employee Rating

Handled my needs in a timely manner From start to finish I had a very good experience. I had a very good experience. More

by RODNEYLINDSEY7872

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Carlos Munoz

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Jun 13, 2026 -

BMW of Sarasota responded

Thank you for sharing that your BMW X5 service was handled efficiently from start to finish. Carlos and the rest of our team are pleased to know you had a very good experience.

June 13, 2026

Dealership Rating

Employee Rating

Carlos is an excellent service advisor. He strives to take care of his customers. Overall great experience. He strives to take care of his customers. Overall great experience. More

by John

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 13, 2026 -

BMW of Sarasota responded

We’re delighted Carlos provided outstanding support during your BMW X5 PHEV service. We appreciate you sharing your great experience and look forward to assisting you again.

June 12, 2026

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Employee Rating

Everything was taken care of quickly and expertly. Carlos came and talked to me as soon as I arrived and kept me informed. I am always happy to have Carlos help me with my car. Carlos came and talked to me as soon as I arrived and kept me informed. I am always happy to have Carlos help me with my car. More

by Lily1365

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 12, 2026 -

BMW of Sarasota responded

We’re delighted the service on your BMW 525 was quick and expertly handled. Carlos appreciates your kind remarks about his communication and looks forward to assisting you again. Thank you for choosing us to care for your vehicle.

June 12, 2026

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Employee Rating

Carlos is always courteous and professional. I depend on him to make sensible recommendations regarding the maintenance of my car. I depend on him to make sensible recommendations regarding the maintenance of my car. More

by AGUILARD1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 12, 2026 -

BMW of Sarasota responded

It’s great to hear Carlos continues to deliver courteous, professional service and sensible recommendations for your BMW 330 maintenance. Thank you for trusting us and for the 5 star rating. We look forward to assisting you again.

June 11, 2026

Dealership Rating

Employee Rating

Fast efficient and friendly . Everything went as expected and love getting the technician video review when car on lift Everything went as expected and love getting the technician video review when car on lift More

by toddabeckwith

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 11, 2026 -

BMW of Sarasota responded

We appreciate you highlighting our fast, efficient and friendly service for your BMW M2. Carlos is glad you enjoyed the technician video review while your car was on the lift.

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