BMW of Sarasota - Service Center

Coolant Leak / Convertible Top Problem I am so impressed with the quality of service that I received from this dealership (and with Seth, my "Service Adviser") that I have commented to seve I am so impressed with the quality of service that I received from this dealership (and with Seth, my "Service Adviser") that I have commented to several friends. I have had this car to a dealership in Houston multiple times for a problem lowering and raising the top without any meaningful progress. Seth identified the issue just from my description and I have not had a problem since BMW of Sarasota made the appropriate repair. They have become my dealer of choice for all future service and purchase transactions. As they say in the Navy: "Bravo Zulu!" More

Service The experience was great since I arrived to drop the car Maria is awesome and explained everything that needs to be done to the car definitely will r The experience was great since I arrived to drop the car Maria is awesome and explained everything that needs to be done to the car definitely will recommend it. More

Oil change and rear main seal replacement Service advisor, Lewis, was great. My appointment was at 9, took 30 minutes to see my service advisor. Only 1 lane was open, when they finally mover Service advisor, Lewis, was great. My appointment was at 9, took 30 minutes to see my service advisor. Only 1 lane was open, when they finally mover the car up that was blocking second lane, 3 cars drove in that came after me and moved up in line to the One podium for check in ahead of me. It was Monday, too many appointments at the same exact time. More

First service experience I had just purchased a used 2015 BMW from a Honda dealership who provided a brand new battery for the vehicle. I discovered it needed programming by t I had just purchased a used 2015 BMW from a Honda dealership who provided a brand new battery for the vehicle. I discovered it needed programming by the BMW dealership. I called the next day, and a friendly receptionist got me in for an appointment within two hours. Service crew was welcoming, professional and respectful. Battery was programmed with a courtesy vehicle inspection, topping off of all fluids, and a quick car wash. The wait time was a hour that I comfortably spent having some complimentary, quality refreshments. Waiting area was spacious and restrooms clean. Was escorted to checkout and given receipt with service advisor ensuring everything was completed to my satisfaction. Pricing on programming for an already purchased and installed battery was higher than expected, total including tax was $118. Overall a very pleasant experience. More

Great service from Fernando Fernando took the time to really address all my concerns and provide top notch service. Fernando is always courteous and promptly responded to all my Fernando took the time to really address all my concerns and provide top notch service. Fernando is always courteous and promptly responded to all my text and calls. More

Lewis was great but phone system needs some improvement Lewis was wonderful to work with. Very service oriented and very open and friendly. Your phone service needs some improvement. I received a phone m Lewis was wonderful to work with. Very service oriented and very open and friendly. Your phone service needs some improvement. I received a phone message from your BMW center that my new car needed its first oil change. When I called on Friday March 15 to schedule service, I was put on hold and after being on hold for awhile, I was transferred to a voicemail. I never received a call back so the following Tuesday March 26, I called again a got someone to schedule my service. Would not have made such a big thing of this except it has happened to me previously with no call back, so I thought I'd let you know. More

Service Horrible customer service. Not Friendly and not professional. Long wait even with appointment. Very disappointed and expect to wait a long time even Horrible customer service. Not Friendly and not professional. Long wait even with appointment. Very disappointed and expect to wait a long time even with appointment. More

Service Experience Thank you BMW of Sarasota for a very pleasurable service experience! Shoutout to Service Advisor Kristen for making everything perfect. You guys do i Thank you BMW of Sarasota for a very pleasurable service experience! Shoutout to Service Advisor Kristen for making everything perfect. You guys do it right. I will be bringing my BMW to you for service exclusively. More

“Check engine Soon” Light and heating vent Awesome. Seth Rodgers was great as usual. I had the same issue with Check ebgine soon Light was deemed gas cap/ sensore/parts issue. Was takne care of Awesome. Seth Rodgers was great as usual. I had the same issue with Check ebgine soon Light was deemed gas cap/ sensore/parts issue. Was takne care of. Heating still a mystrey. It works every time i bring it in for the same issue but i will be up in ATL and the heating vent ( dashboard ) fails to emit high heat. More

Always Excellent Service Prompt, affordable and efficient! My technician, Fernando, is always responsive to my questions, he provides full explanations for what needs to be do Prompt, affordable and efficient! My technician, Fernando, is always responsive to my questions, he provides full explanations for what needs to be done, and makes sure the work is done with perfection and with timeliness. More