BMW of Sarasota - Service Center

Exceeded Expectations First time servicing my BMW here. Drove to Sarasota from California and needed an oil change. Carlos Munoz was my advisor (and also the Assistant Se First time servicing my BMW here. Drove to Sarasota from California and needed an oil change. Carlos Munoz was my advisor (and also the Assistant Service Manager). The vehicle was done faster than expected which was nice. Carlos took time to listen to my concerns without rushing and went through everything that was checked with me. The only differences between BM W Sarasota and BMW of San Rafael is the snacks (cookies, chips and apples here and toasted bagels and muffins) in San Rafael. Also, San Rafael washes and vacuums the car where Sarasota only washes without vacuuming! Very good first time visit and I will be a customer for sure if I move here. More

Excellent Fernando always makes it a great experience! As well as the guys greeting and checking you in. Very accommodating and always works With a sense of Fernando always makes it a great experience! As well as the guys greeting and checking you in. Very accommodating and always works With a sense of urgency and care More

All ok Perfect job after realizing the mistake was done Jessica sort it out smoothly I will check next time that all is done good and without problems Perfect job after realizing the mistake was done Jessica sort it out smoothly I will check next time that all is done good and without problems More

service dept Carlos communicated well, was available promptly when i needed to talk and made sure the work was completed on time. Can’t answer about the quality, l Carlos communicated well, was available promptly when i needed to talk and made sure the work was completed on time. Can’t answer about the quality, lets see after i drive the car for awhile. More

Carlos is aweome I never fail to get impressed with Carlos when I bring my BMW into the dealer. He double-checks the status of my warranty, any recalls, and makes sur I never fail to get impressed with Carlos when I bring my BMW into the dealer. He double-checks the status of my warranty, any recalls, and makes sure that I don't have any concerns. When he knows I'm in a rush, he works diligently to get me out in as little of time as possible. If service is going to take an extended amount of time, he always offers a loaner car. It is always a pleasure to work with him. More

Great Service Manager Greg is great to deal with and always puts the customer first. Easy to get an appointment, and checking in is quick and efficient. My car is always Greg is great to deal with and always puts the customer first. Easy to get an appointment, and checking in is quick and efficient. My car is always ready when promised. More

Great experience everytime we visit.. My wife and I has always had a great experience when we bring our car in. We really love the great hospitality the give us and how they make us Specia My wife and I has always had a great experience when we bring our car in. We really love the great hospitality the give us and how they make us Special. Carlos and Greg are a great asset to your company and we appreciate them for going above and beyond for us.. More

Warrantee work Treated very well and time schedules on time. From the entry reception tothecookiestopick nothing could have been better. I highly recommend Sarasota Treated very well and time schedules on time. From the entry reception tothecookiestopick nothing could have been better. I highly recommend Sarasota BMW to all More

Great scheduling service and treatment I got an all wheel alignment. It was easy to get the appointment time I wanted and my wonderful service manager Carlos ensured that my car was washed I got an all wheel alignment. It was easy to get the appointment time I wanted and my wonderful service manager Carlos ensured that my car was washed before return. I also had a coupon so the price was right. More

Routine oil change I was quoted at first $459 for an oil change. Then they said they would help me out and lower that to $259. I showed the service writer an email from I was quoted at first $459 for an oil change. Then they said they would help me out and lower that to $259. I showed the service writer an email from their dealership for $24.95 oil change special for all 4-6 cylinder engines. He explained to me that doesn’t include Diesel engines because it takes a special oil and DEF service. After some discussion that the synthetic oil maybe slightly different but costs the same. We agreed that they would just change the oil only because I recently topped off the DEF reservoir ( DEF fluid is $10 for 2 1/2 gallons, the reservoir holds 1 1/2 gallons). I drove the car home and pulled the dip stick on the engine and the oil looked black like old oil. Now I’m second guessing as to if they changed the oil at all. Diesel engines still have a dip stick unlike some newer gas engines so I was able to visually look at the oil color. Basically they would have been perfectly happy with charging me up to $259 for a basic oil change which now I question they even performed. OBTW this isn’t the first time I feel this dealship has been less than ethical. More