BMW of Sarasota - Service Center

By far the best BMW service around, I’ve been to a few. Vincent is on top of his game, responsive, pays attention to detail and provides top notch customer service. Client for life! Vincent is on top of his game, responsive, pays attention to detail and provides top notch customer service. Client for life! More

Derek is an amazing advisor. He is the only one I ever wanna work with. He is an asset to your organization. He is the only one I ever wanna work with. He is an asset to your organization. More

Very accommodating to customer needs. Made loaner available and delivered car when the job was done Made loaner available and delivered car when the job was done More

My service through Carlos Munoz is always such a pleasurable experience. Carlos is always on his game keeping me apprised of progress along the way. If you haven’t used him before, you should. pleasurable experience. Carlos is always on his game keeping me apprised of progress along the way. If you haven’t used him before, you should. More

The BMW service center itself is top notch, however, I don’t feel the partnership with Hertz rental for BMW & Lambo service customers was the best idea. I was shocked to be given a rental car that smelled don’t feel the partnership with Hertz rental for BMW & Lambo service customers was the best idea. I was shocked to be given a rental car that smelled strongly of urine! Disappointing to say the least on that part. More

Smooth and professional experience. Fast wifi in the lobby area. Couple of table you can use to work while waiting. Fast wifi in the lobby area. Couple of table you can use to work while waiting. More

The professionalism which I was treated at the dealership was very positive. I was greeted promptly and was notified the status on a consistent basis. Was a positive visit. was very positive. I was greeted promptly and was notified the status on a consistent basis. Was a positive visit. More

Very complete assessment of the car and like the video review. Derek is very professional and provides comprehensive information. Dealership’s open seating for sales folks takes up most of the showroom review. Derek is very professional and provides comprehensive information. Dealership’s open seating for sales folks takes up most of the showroom and all conversations can be over-heard. Not enough seating and what is available for people awaiting service up to 2-3 hours, is too close and jammed in and not a comfortable environment for waiting or doing business. More

Great customer service. They go above and beyond. They communicate openly about the service. Great. They go above and beyond. They communicate openly about the service. Great. More

All good. . wish BMW offered free car washes for 3 years as other car dealers do for lease customers . wish BMW offered free car washes for 3 years as other car dealers do for lease customers More