BMW of Sarasota - Service Center

Perfect experience. Quick turnaround with a great personal touch. Andy Garcia is a rock star! Quick turnaround with a great personal touch. Andy Garcia is a rock star! More

Picking up my car took a long time even though I paid online. Eventually had to get it myself. It was parked on the side street with keys in it. The rest of the visit and the work were very good. online. Eventually had to get it myself. It was parked on the side street with keys in it. The rest of the visit and the work were very good. More

Great Customer Service . Repair was done when promised and price was very fair. Thank you. Repair was done when promised and price was very fair. Thank you. More

Service advisor was very helpful. Explained problem and service was completed on time. I will be back Explained problem and service was completed on time. I will be back More

This was my first visit to BMW of Sarasota for service. Was told ~2hrs for service that took ~3hrs to complete; I'm guessing they were short staffed. Rafael, the service manager, even offered to wash the c Was told ~2hrs for service that took ~3hrs to complete; I'm guessing they were short staffed. Rafael, the service manager, even offered to wash the car himself to complete the serivce. Price was a little high on standard parts and labor but nothing outrageous. Very pleased with the overview video of what was performed. Great experience all-in-all! More

Came in to get a few things checked out and they were able to diagnose the problem. able to diagnose the problem. More

Good diagnostic and good repair. My go to place to service my BMW. Thank you. My go to place to service my BMW. Thank you. More

Had my car inspected there and got a quote for repairs for $8000. Then got a quote from another reputable car repair place in town, using the same BMW parts, and certified master BMW technicians, for 50% for $8000. Then got a quote from another reputable car repair place in town, using the same BMW parts, and certified master BMW technicians, for 50% less. $4000. So your prices are literally double the competition. That’s outrageous. Then I had some bodywork done there and a detail as well. Bodywork turned out pretty well, but the detail guys left major parts of my car untouched including not cleaning the grill, dead bugs off the back of my car after it was shipped , inside the glove box, etc. I advised my service rep that getting the front carpets cleaned was top priority and they left a band of dirty carpet on the top on one side. Plus I requested that they return my toll pass that they were removing from my windshield and apparently they just threw it away when it still had money on it. Also half the time nobody answers the phone there. Very frustrating. I will not be bringing my car back for a detail or any non warranty or recall servicing. We own two BMWs, but my husband won’t go there now either. More

Matt was very helpful, friendly and professional to work with. He explained the invoice details and future maintenance requirements to us. with. He explained the invoice details and future maintenance requirements to us. More

Matthew and team promptly came to the rescue and installed two from tires. Very professional and courteous experience from start to end. Thank you. installed two from tires. Very professional and courteous experience from start to end. Thank you. More