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BMW of Sherman Oaks
Sherman Oaks, CA
1,013 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,013 Reviews of BMW of Sherman Oaks
August 31, 2010
I had a great experience with my Service Specialist, Dennis Bohlig. He was extremely helpful and courteous. Dennis made sure that I completely understood everything Center BMW was going to do before le Dennis Bohlig. He was extremely helpful and courteous. Dennis made sure that I completely understood everything Center BMW was going to do before leaving my vehicle to be serviced. Upon arriving in the afternoon, everything was completed on time. Dennis made sure I was satisfied with the work done. Dennis has helped me a couple of times now and has been very thorough and understanding. I plan to use him exclusively when my BMW needs servicing. More
by John Trent
Employees Worked With
Dennis Bohlig
August 31, 2010
Dennis Bohlig is an outstanding service specialist. Over the past 5 years, he has demonstrated consistency and reliability at providing the highest quality of service when I have needed to have repair perfo the past 5 years, he has demonstrated consistency and reliability at providing the highest quality of service when I have needed to have repair performed on my vehicle. Dennis also shows PERSONAL INTEREST in his clients, a quality that makes every visit to the dealership very enjoyable. He is also very detailed and provide key information at times of need. I strongly recommend Dennis Bohlig and center BMW for the hight standard of service they provide to their customers. More
by nbthomas
Employees Worked With
Dennis Bohlig
August 29, 2010
I bought my car at Center. I have it serviced at Center. My service adviser, Dennis Bohlig, sets the example of how to communicate properly to his customers. He has a way of making me feel special and takin My service adviser, Dennis Bohlig, sets the example of how to communicate properly to his customers. He has a way of making me feel special and taking care of my 5 series flawlessly. I would refer anybody to this dealership. I always feel confident that my visit to Center, whether it be a scheduled service or an unexpected issue, will be handled brilliantly. More
by stantone1
Employees Worked With
Dennis Bohlig
August 29, 2010
I had an exceptional experience with Dennis Bohlig. The car ended up needing extra days in the shop than was originally anticipated and Dennis called daily (sometimes twice a day) to explain the process at car ended up needing extra days in the shop than was originally anticipated and Dennis called daily (sometimes twice a day) to explain the process at every step. I am extremely grateful to him for his great care. More
by jdbres
Employees Worked With
Dennis Bohlig
August 25, 2010
We've been bringing our cars to Dennis and he has always provided expectional customer service in all the times we've dealt with him. As someone who works in the service industry, I know how hard it is to j provided expectional customer service in all the times we've dealt with him. As someone who works in the service industry, I know how hard it is to juggle multiple customers and keep them happy - Dennis is excellent at this and treats every one of his customers as if they are his most important ones. He is truly a valuable asset to Center BMW and we will continue to bring our business to them in the future. More
by jennyrey
Employees Worked With
Dennis Bohlig
August 20, 2010
I have purcahsed a number of cars from Center BMW, and have always brought them in there for service. Dennis has been my service advisor for quite some time, and he has always been extremely helpful, poli have always brought them in there for service. Dennis has been my service advisor for quite some time, and he has always been extremely helpful, polite, on top of things, and really cares about his cleints. I think that personalized service is very important in the industry and Center does everything they can to try and accomodate their clients. Dennis meets or excedes my expectations every time I bring my vehicle in there and he is really a stand up guy. More
by mbenvo
Employees Worked With
Dennis Bohlig, Chris Previtire, David Kiersted
August 19, 2010
I have been utilizing Center BMW for both of my Series 7 cars. I have a 2001 740I and a 2005 745LI. Both cars have been well taken care of by Center. The Service is prompt and friendly. They are quick to cars. I have a 2001 740I and a 2005 745LI. Both cars have been well taken care of by Center. The Service is prompt and friendly. They are quick to diagnose the problem and their quality of service is excellent and the time taken to perform that service is quick. The older model car, due to lack of shelf parts, may take longer to service but, again, they are very prompt. I highly recommend Dennis Bohlig as a qualified and honest service representative. More
by khemdog1954
Employees Worked With
Dennis Bohlig
August 12, 2010
BMW is traditionally know for great service, and this dealership is no exception. Dennis, the service manager, was completely on top of the job, and made sure I was informed on the process the whole tim dealership is no exception. Dennis, the service manager, was completely on top of the job, and made sure I was informed on the process the whole time. He listened to what I wanted, and gave me all options. More
by safoian
Employees Worked With
Dennis
July 16, 2010
While I can't speak for the sales side of things over at Center BMW, I can simply say that their service department is in a word, phenomenal. I'm a huge proponent of prompt, to the point service; and if you Center BMW, I can simply say that their service department is in a word, phenomenal. I'm a huge proponent of prompt, to the point service; and if you get the chance to request Mr. Douglas, I trust you'll find him to be friendly, helpful, honest (time/cost assessments) and fast. I truly couldn't ask for anything more. In, out, problems SOLVED. Thanks Center BMW! More
by paulfriedman
Employees Worked With
Brian Douglas
May 07, 2010
Recently, my Check Engine Light came on and I called Center BMW to see about serving the car because of their great rating on this website. Hold times to speak with a representative were not bad, but on Center BMW to see about serving the car because of their great rating on this website. Hold times to speak with a representative were not bad, but once a representative got on the phone, things went downhill fast. I do a lot of my own work on my car, so I know what the problem is with it. I described the situation to Agent #1, who didn't give me his name. Somewhere through my explanation, I got the distinct feeling the guy wasn't listening to me. At the end of what I would call a very detailed overview of the problem, the guy says "We don't use outside diagnosis, it's $150 to have the problem diagnosed." Ummm... okay. Then I asked if my specific model of car had any recalls, "Which model?" At this point I was sure he was probably watching YouTube on his computer since he couldn't remember a thing of what I had said. I reiterated, he told me there were no recalls for my car. I thanked him and got of the phone. Now, I was sure I had paper work that said my 1999 528i had a recall, but since I didn't have the information in font of me, so I went and looked for it. Sure enough, there is a thermostat recall. Campaign Number 01E-A02. I called them back to inform them kindly that they clearly had some misinformation. I got on the phone with Agent #2 and described my previous conversation. He asked the last 7 of my VIN. Finally getting somewhere. He looked it up and also told me there were no recalls. I explained to him I had paperwork in my hand with a Campaign Number for an Emissions Recall. He corrected me that it wasn't a "thermostat recall, it's an emissions campaign." Full disclosure: The "Emissions Campaign" is labeled "BMW Voluntary Emissions Recall Campaign to Exchange the Engine Coolant Thermostat on Your Vehicle." Now I don't know how technical these people get, but it would seem perfectly correct to call this either a Thermostat Recall or an Emissions [Recall] Campaign. For him to correct me in this just irritated me more. He said my car already had the recall done and that the thermostat fails on the cars normally. Yes, I understand that thermostats need to be replaced, but if the cause of the replacement is what BMW is doing the recall for, I shouldn't be charged. Agent #2 said that I would need to call "The Factory" to see if the recall was continuous or not. I asked for the number and Agent #2 put me on hold. After 10 minutes, I decided these people were not going to get my business. Poor manners, disrespect, staff with very little knowledge, etc. These people do not deserve their high rating. More
by hawke1010
Employees Worked With
N/A
