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BMW of Sherman Oaks

Sherman Oaks, CA

4.9
1,025 Reviews
Call Dealership (818) 907-9995
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5201 Van Nuys Blvd.

Sherman Oaks, CA

91401

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1,025 Reviews of BMW of Sherman Oaks

October 28, 2023

This is an amazing BMW location, Heidi took care of me with the help of the manager Dave They extremely went out of their way to help me amazing people amazing branch! More

by Victorcrispin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Car loaner girl amazing as well , Heidi Tovaas
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Oct 30, 2023 -

BMW of Sherman Oaks responded

Thanks so much, Victor! We're happy to hear Heidi and Dave made your experience at BMW of Sherman Oaks amazing. Safe travels and take care!

October 27, 2023

I’ve been taking my BMW X3 to BMW of Sherman Oaks for a few years. They’re always friendly, helpful and provide excellent service and customer service. This time my service manager was Jesse Colon. He was More

by Mlthed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Colon
Report | Print
Oct 30, 2023 -

BMW of Sherman Oaks responded

We're happy to know that you've consistently had positive experiences with us at BMW of Sherman Oaks, especially this time around with Jesse. We appreciate your continued support and look forward to assisting you in the future!

October 27, 2023

Down to earth and helpful great comunicación great attitude willing to help out outstanding very helpful More

by 1966gutierrezcc
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Rusconi, Robert Oteri
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Oct 27, 2023 -

BMW of Sherman Oaks responded

We really appreciate the kind words! It's our pleasure to assist you at BMW of Sherman Oaks, and we hope to see you again soon!

Oct 27, 2023 -

1966gutierrezcc responded

Comfort and ride at its best.

Oct 27, 2023 -

1966gutierrezcc responded

Thank You!

Oct 27, 2023 -

1966gutierrezcc responded

Thank You great engineering.

Oct 27, 2023 -

1966gutierrezcc responded

Thank you great engineering great help.

October 26, 2023

Good loaner policy and solid mechanical repair work. But did not replace missing wheel decal and the car was filthy when they gave it back. Good on the big things , disappointing on the details. More

by Cellismail
Recommend Dealer
Yes
Employees Worked With
Krisztina
Report | Print
Oct 27, 2023 -

BMW of Sherman Oaks responded

Thank you for your valuable feedback. While I'm glad the repairs were completed thoroughly, I apologize for the missing decal and the condition of your car upon return. Please give me a call below so I can learn more about this and work to improve going forward. Sean Clemens - Service Manager - 818-807-0692

October 25, 2023

Our service advisor Jesse Colon is great to work with. He always goes above and beyond to provide excellent customer service. Super professional and helpful. He’s the best! More

by pinedadrums
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Colon
Report | Print
Oct 25, 2023 -

BMW of Sherman Oaks responded

Thanks for the wonderful shout-out to Jesse! We'll be sure to pass this along to him. Safe travels and take care!

October 24, 2023

Great dealership, I have been servicing my car for 10 years. Jesse and Brian are great to work with them. Excellent customer service. More

by Sarkis Baderian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Colon, Brian Douglas
Report | Print
Oct 25, 2023 -

BMW of Sherman Oaks responded

We're thrilled to hear you've had a decade of great experiences with us at BMW of Sherman Oaks, Sarkis! Jesse, Brian, and the rest of our team appreciate your kind words. Here's to many more years together!

October 23, 2023

Jesse is an amazing Service Advisor. He is not only professional and trustworthy but a heck of a nice guy too! More

by audiencedavid
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Colon
Report | Print
Oct 24, 2023 -

BMW of Sherman Oaks responded

We'll make sure to let him know that! Thanks for taking the time to share your positive experience with Jesse at BMW of Sherman Oaks!

October 23, 2023

Jesse was great! But it takes too long to get my car at pick up More

by mickyblythe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse or Jesus
Report | Print
Oct 24, 2023 -

BMW of Sherman Oaks responded

Thanks for the shout-out and high star rating, Micky. We apologize for the wait time when picking up your vehicle and will pass this along to the team for improvement. Safe travels and take care!

October 23, 2023

Very professional, fast service,Kristina able to schedule a loner in short time unlike other dealers. Will definitely be my preferred dealer. More

by Fadi kerio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Clemens
Report | Print
Oct 23, 2023 -

BMW of Sherman Oaks responded

We appreciate that, Fadi! Thanks for the kind words and choosing BMW of Sherman Oaks!

October 23, 2023

I was given the best customer service by Krisztina. She understood my needs especially in such hard times for us actors being on strike. She could relate to my current needs and was very compassionat More

by jaime Ferrar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krisztina Marx
Report | Print
Oct 23, 2023 -

BMW of Sherman Oaks responded

Jaime, we're pleased to hear Krisztina was able to provide you with great customer service and understand your needs. We're glad that we could make things easier for you during these challenging times. Thanks for sharing!

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