BMW of Sherman Oaks

Carmela is an excellent service advisor. Very professional. I highly recommend BMW of Sherman Oaks. Very professional. I highly recommend BMW of Sherman Oaks. More

Great service! Great customer service! Shahe is the BEST! Would definitely come again! Can’t wait to purchase my next vehicle here! Great customer service! Shahe is the BEST! Would definitely come again! Can’t wait to purchase my next vehicle here! More

Great very friendly service department. Brian was very helpful. I will definitely keep bringing my BMW to the dealership. Brian was very helpful. I will definitely keep bringing my BMW to the dealership. More

Krisztina at BMW of Sherman Oaks is amazing. She went out her way to ensure I had the best possible experience. I will only request her from now on. She went out her way to ensure I had the best possible experience. I will only request her from now on. More

I purchased a used vehicle and received great service from Matt. The process was quick and financing department was also quick and friendly. Received a follow up call the following day to make sure I was from Matt. The process was quick and financing department was also quick and friendly. Received a follow up call the following day to make sure I was happy with my purchase. More

The person who helped me was JEESSE, he was very friendly and I felt very comfortable and happy while receiving the service. Sherman Oak BMW is a place I want to visit again. and I felt very comfortable and happy while receiving the service. Sherman Oak BMW is a place I want to visit again. More

I always bring my BMW to service here, thanks to Shahe for taking good care of his customers, very responsive. for taking good care of his customers, very responsive. More

I dealt with Heidi when I took my vehicle for service. She was not only helpful and assisting with my needs, she was very attentive and communicative regarding the status of repairs. Our constant updates She was not only helpful and assisting with my needs, she was very attentive and communicative regarding the status of repairs. Our constant updates allowed me to coordinate my own personal schedule and picking up the kids and running other errands. She also was prompt and reaching out to me to let me know what the problem was with my vehicle and the estimated time my car would be ready for pickup. Very pleased. More

Personal property was taken from my car during a service appt. The mgr, Sean Clemons even admitted in writing property was removed! Keeps trying to say I misplaced! I and my dog were almost struck by an emp appt. The mgr, Sean Clemons even admitted in writing property was removed! Keeps trying to say I misplaced! I and my dog were almost struck by an employee driving a car to a customer . Place is a disaster, poorly managed. Mgr refuses, actually just ignoring my requests to return my property or reimburse me. Wpuld have chosen zero stars, but wasn't an option More

I was looking at a 7 series that I wanted to buy so I called and was told it was available but was so I told the sales guy on the phone I was coming out to take a look at it and would be there within 30 called and was told it was available but was so I told the sales guy on the phone I was coming out to take a look at it and would be there within 30 minutes. So I head out to the dealership and about halfway through my drive I get a call from the salesman that the car was not ready to show as it was getting serviced but would be ready to show by end of the week so I drive back to work kind of disappointed! Two days later the car comes up on Car Gurus as SOLD! Very disappointing given I was told I'd get a call as soon as the car was ready to show. So I keep searching on Car gurus over the next month for the same 7 series BMW as I'm looking to replace my existing older 7 series. About a month later the exact same car gets posted up again so I call and ask about the car and was told it was available so to make sure I didn't waste my time I reserved the car on Car Gurus with a $500 deposit and emailed the dealership that I would be there on Friday around 10AM to see the car and finalize the deal. Never got a call or a txt to confirm my appointment on Friday regardless I felt confident that it wouldn't be an issue since I had put a deposit on the can and they were bound to hold it for me for a period of 72 hours. So I drove over to the dealership on Friday morning and walk in and ask a salesman by the name of David and proceeded to let me know the car was in storage went to get the keys and shortly comes back and tells me that the keys were lost and they we're waiting for a new set of keys and car would be ready to be shown by the end of this week of 7/23/2023. I come on this morning to find out that the car AGAIN was sold. Don't know exactly what kind of games these people are playing but it's not cool I wasted hours of my time trying to do business here and was extremely let down a disappointed not once but twice! I will never have anything good to say about this dealership whatsoever or the people that work here. You can't even reserve a car cause you will not be extended the courtesy to view it! Extremely unprofessional in every way possible . More