BMW of Sherman Oaks

I had a wonderful experience with service advisor Heidi! She was beyond helpful, friendly and went above and beyond. I definitely look forward to my next visit with her. She was beyond helpful, friendly and went above and beyond. I definitely look forward to my next visit with her. More

Always a great experience with service advisor shahe he always goes above and beyond . Always keeps me well informed. Takes care of all my vehicles needs in a timely manner and always makes sure my car is always goes above and beyond . Always keeps me well informed. Takes care of all my vehicles needs in a timely manner and always makes sure my car is up to date on everything and anything More

I have very fast and professional serves and the staff is very helpful and easy very helpful and easy More

Shahen was very helpful and accommodating. He was respectful and helped with everything I needed help with. 10/10 would recommend. He was respectful and helped with everything I needed help with. 10/10 would recommend. More

Heidi is the best! I never have to wait. She always keeps me updated on my repair and she's always upfront about costs. I love that I can just shoot her a text and she' I never have to wait. She always keeps me updated on my repair and she's always upfront about costs. I love that I can just shoot her a text and she'll get me in and take care of me. So glad they're not doing rental cars any more and you can either wait or they'll schedule a loaner. Heidi makes a tough situation just a lot better. More

Great very friendly service department. Brian was very helpful. I will definitely keep bringing my BMW to the dealership. Brian was very helpful. I will definitely keep bringing my BMW to the dealership. More

Great service! Great customer service! Shahe is the BEST! Would definitely come again! Can’t wait to purchase my next vehicle here! Great customer service! Shahe is the BEST! Would definitely come again! Can’t wait to purchase my next vehicle here! More

Carmela is an excellent service advisor. Very professional. I highly recommend BMW of Sherman Oaks. Very professional. I highly recommend BMW of Sherman Oaks. More

Dennis Bohlig was super representative. He was a total professional. And great follow up too. He was a total professional. And great follow up too. More

I was able to get a service appointment on the same day. Shahe was wonderful as my service writer, and my car was actually ready in less time than predicted. I had forgotten how nice this agency was, but Shahe was wonderful as my service writer, and my car was actually ready in less time than predicted. I had forgotten how nice this agency was, but it has regained me as a customer after this experience. More