BMW of Silver Spring - Service Center

Kristina Williams saved the day I bought my 3 series sedan in 2010 from Rockville BMW. I tried Silver Spring BMW service in 2014 and was pleased with Kristina's customer service so I bought my 3 series sedan in 2010 from Rockville BMW. I tried Silver Spring BMW service in 2014 and was pleased with Kristina's customer service so I continued servicing there. A year later I received a 2015 X3 as a loaner, had my wife drive it and we bought the 2015 X3 a few months later. Much to my dismay, I was told by the customer service desk that I could no longer receive a loaner bc my car was too old. I was literally on the verge of looking at Benz, Audi or Volvo as the treatment (not just the words) was like I was a second class owner. Before I finalized my thoughts and put them into action Kristina reassured me that I was a valued customer and I got a 2018 X2, which I am now considering as a purchase. The point is that Kristina was the only employee who saw the big picture; that I bought my wife's car due to a loaner experience, that we own 2 BMWs and that I am the one closest to a new purchase as my car is older. If you use BMW Silver Spring Service, save yourself the headaches and simply ask to deal with Kristina Williams. I also think that she is the type of individual the company would want in management or at least lead the training for customer service. Be clear that SHE is the reason I gave an excellent rating. Remove Kristina from this equation and I can guarantee that we would never have another BMW. More

Outstanding service Took my BMW in for routine service and Brenton Anderson made sure the process was smooth as butter! Mahalo to all the folks at BMW of Silver Spring!!! Took my BMW in for routine service and Brenton Anderson made sure the process was smooth as butter! Mahalo to all the folks at BMW of Silver Spring!!! More

Excellent service everytime I love bringing my Bmw in for service at this location. I always get timely updates, fast service, and and my concerns addressed. My service represen I love bringing my Bmw in for service at this location. I always get timely updates, fast service, and and my concerns addressed. My service representative Kristina is the best! More

Awesome Service on my BMW I bought my BMW not too long ago, a day after the charge pipe blew up. In a hurry, I head right over to BMW of Silver Spring and Delphjn Green took su I bought my BMW not too long ago, a day after the charge pipe blew up. In a hurry, I head right over to BMW of Silver Spring and Delphjn Green took such great care of me and my car. A day later, I got my car back and shes running great. Thank you Delphin! More

Consistent excellence in BMW service I have brought my car for service to the BMW of Silver Spring over the past decade or so. Brent Anderson has been my service advisor for the past few I have brought my car for service to the BMW of Silver Spring over the past decade or so. Brent Anderson has been my service advisor for the past few years. It is always a pleasure to work with Brent. He is very respectful and friendly, and follows up on the status of the car via phone, text message, and email. The service team at the BMW of Silver Spring is operating under the leadership of the legendary Mr. Ron Ptak, who has been with BMW for decades. He makes sure that the customers leave the dealership completely satisfied. More

Awesome The service was Great, took care of all me needs. She answered all my questions and concerns. I would recommend bmw silver springs to anyone . The service was Great, took care of all me needs. She answered all my questions and concerns. I would recommend bmw silver springs to anyone . More

White Glove Customer Service Special thanks Rachel Rhea for always providing great customer service! Her attention to detail and professionalism is unmatched. Been to several BMW Special thanks Rachel Rhea for always providing great customer service! Her attention to detail and professionalism is unmatched. Been to several BMW dealerships in the DMV area to get my BMWs serviced and my experience at BMW of Silver Spring has always been nothing short of white glove treatment. More

Its always been a good experience Been going there for over 5 years Kristina has been a marvelous service writer one of the best and is always very helpful and a very good person Been going there for over 5 years Kristina has been a marvelous service writer one of the best and is always very helpful and a very good person More

Prompt and thoughtful service Rachel, Horacio, and BMW of Silver Spring have taken great care of me and my cars. I have never been so pleased with a dealership before. Clear and ef Rachel, Horacio, and BMW of Silver Spring have taken great care of me and my cars. I have never been so pleased with a dealership before. Clear and effective communication, and outstanding workmanship. I highly recommend! More

Thank you for an outstanding service Rachel Rhea in the Service dpt, Joe and Ron in the management are doing an awesome job. They all go above and beyond to make sure that the quality of Rachel Rhea in the Service dpt, Joe and Ron in the management are doing an awesome job. They all go above and beyond to make sure that the quality of service is beyond reproach. I have been bringing my car here for the past 10 years and I’ve always been satisfied with the level of service and cleanliness . Thank you to Rachel Rhea my service advisor she has been doing a tremendous job. More