BMW of Silver Spring - Service Center

Kristina Williams is trustworthy and knowledgeable I still purchase the older model BMWs because I trust Kristina to be honest and get the work done right. She knows these vehicles in and out. The serv I still purchase the older model BMWs because I trust Kristina to be honest and get the work done right. She knows these vehicles in and out. The service center is also always friendly and clean. More

Disappointing Experience I have been very disappointed by a recent experience I received at this dealership. I have been a long time customer of theirs and even bought the car I have been very disappointed by a recent experience I received at this dealership. I have been a long time customer of theirs and even bought the car I own currently from them. I have been maintaining the car with them for long time as well. In my recent experience, they had done a diagnosis on a check engine light and had quoted me 1908 to fix what they believed to be an issue related to eccentric shaft sensor. Nevermind, the exorbitant price they are trying to charge me as it seems that that is the going rate at bmw dealership. What has me ticked is the fact that they are trying to sell me the part for 611 when other bmw dealership locations are trying to charge 550 for it. The least they can do is match the price, which I went and politely asked for. I tried to build my case by saying that I am not somebody who just walked in. Rather, I bought the car at this location and have been maintaining it there as well. So, when I ask for price matching, I felt that I should have been accommodated as the true cost of the material is not really established. Despite my polite plea, my request fell on deaf ears and very arrogant dismissal by the agent. As such, I have done my last service with them. More

Recently had both owner paid and warranty work performed Kristina Williams has been great in seeing the work has been performed whether me pay or warranty work. She has my interests at heart and keeps me in Kristina Williams has been great in seeing the work has been performed whether me pay or warranty work. She has my interests at heart and keeps me informed of progress or issues. Kristina has been my go to person at BMW of Silver Spring service department and will continue to be so. More

great service kristina has been my service advisor for the last five years - i have learned to trust her to give me well-informed advice that is in my best interest kristina has been my service advisor for the last five years - i have learned to trust her to give me well-informed advice that is in my best interest, not just rack up extra repairs for her dealership. She is really helpful. Overall service at bmw of silver spring is super professional and high quality. More

Trust Kristina She is the best. I feel like she always gives me honest advice and great service. She is great at explaining issues and I feel like she is looking She is the best. I feel like she always gives me honest advice and great service. She is great at explaining issues and I feel like she is looking out for me. Great job!!! More

Wonderful Car Adviser John Bertrand, car adviser, always has a smile and a nice car for me with a full tank of gas. I see him interact with other customers and he treats e John Bertrand, car adviser, always has a smile and a nice car for me with a full tank of gas. I see him interact with other customers and he treats everyone with patience and respect. John is so professional and he is a wonderful guy -- I just wanted to let everyone know. : ) More

Best Service I recently brought my x3 in for the first service and I was blown away by the great customer service I received from my advisor Brandi Rodgers and als I recently brought my x3 in for the first service and I was blown away by the great customer service I received from my advisor Brandi Rodgers and also the loaner car department. BMW of silver spring is the most personable accommodating dealership I have been to in years. I look forward to my next visit. More

Knowledgeable and friendly Erik did a great job bringing my vehicle in for service, arranging for a loaner vehicle, and keeping me informed during the service process. The most Erik did a great job bringing my vehicle in for service, arranging for a loaner vehicle, and keeping me informed during the service process. The most excellent loaner and updates from Erik help a lot in making this a positive experience. More

Great Customer Care The Service team always takes special care when my car is in for service. My last visit was a tow in for a flat tire and they explained the warranty p The Service team always takes special care when my car is in for service. My last visit was a tow in for a flat tire and they explained the warranty process and ultimately got everything covered. It was a stressful event that they made easy. More

Great Service! The BMW of Silver Spring dealership is great all around. No unnecessary pressures; just a wonderful (and very knowledgeable) team and a lot of great c The BMW of Silver Spring dealership is great all around. No unnecessary pressures; just a wonderful (and very knowledgeable) team and a lot of great cars. More