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BMW of Silver Spring - Service Center

Silver Spring, MD

4.5
324 Lifetime Reviews Review Dealership

324 Reviews of BMW of Silver Spring - Service Center

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December 03, 2020

"Kristina Williams Service Advisor BMW of Silver Spring my..."

- jaimebouroncle

Kristina Williams Service Advisor BMW of Silver Spring my services experiences was excellent. She promptly greeted me, noted my concerns for our service to my car. Kristina Williams was attentive, polite, informative. Everything was perfect. My loaner car was ready when I arrived and my car was ready when I returned later in the day. Much Appreciated! Highly Recommended.

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Recommend Dealer
Yes
Employees Worked With
November 30, 2020

"Rachel is very responsive and addresses all of my needs...."

- saejro

Rachel is very responsive and addresses all of my needs. I prefer to work with her given the quality of service I've received throughout the years on three different BMWs.

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Yes
Employees Worked With
Dec 01, 2020 -

BMW of Silver Spring responded

Saejro, thank you for your support! We're happy we could help. Please don't hesitate to reach out if there's anything additional we can do for you.

November 02, 2020

"Where do I begin? I’ll just start with, I walked into BMW..."

- Emma

Where do I begin? I’ll just start with, I walked into BMW expecting to buy an X1 SUV. After test driving this vehicle with Karen, I didn’t feel the vehicle as much as before. Karen noticed that I wasn’t as enthused and asked if I would be interested in another vehicle. Before I can answer yes, Karen went into detailed about this lovely (which is now my car) i228 and immediately I was sold, and I didn’t want to text drive the vehicle. Karen is awesome at what she does. She knows how to satisfy her customers as well as put them in the car that fits their personality. I would highly recommend Karen when purchasing at BMW. She does not waste time and she get business done right away all why you are left feeling satisfied 

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Recommend Dealer
Yes
Employees Worked With
Dec 01, 2020 -

BMW of Silver Spring responded

Hi Emma, thank you so much for your positive comments about BMW of Silver Spring! Please don't hesitate to reach out if there's anything additional we can do for you.

October 21, 2020

"Ron Ptak and his team provided excellent service for my..."

- cschafer

Ron Ptak and his team provided excellent service for my BMW X-5. We have worked with many BMW dealerships and Ron Ptak makes the additional travel to Silver Spring dealership worth the trip! Thank you!

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Recommend Dealer
Yes
Employees Worked With
Oct 23, 2020 -

BMW of Silver Spring responded

Cschafer, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 21, 2020

"I satisfy for excellent service Rachel provide to my X5..."

- hoover9lz

I satisfy for excellent service Rachel provide to my X5 I don’t expect less for profesional people know what they do lo her thanks

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Yes
Employees Worked With
Sep 24, 2020 -

BMW of Silver Spring responded

Hello, thank you for your support! We're happy we could help. Please don't hesitate to reach out to us if there's anything more we can do! Take care!

September 16, 2020

"I worked with Erik Rowland and had a great..."

- BK

I worked with Erik Rowland and had a great experience!! I'd highly recommend this dealership to anyone who looking for quality service to their BMW.

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Yes
Employees Worked With
September 14, 2020

"Ron Askew was professional and has great customer service..."

- grock84

Ron Askew was professional and has great customer service regarding my purchasing my M5/540I. Mr. Askew stay in contact with me regarding my car status.

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Yes
Employees Worked With
Ron Askew
Sep 16, 2020 -

BMW of Silver Spring responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Silver Spring! We are always more than happy to assist you if anything else comes up. Take care!

August 14, 2020

"Very helpful"

- Mauricio

Delphin made sure that all things were fixed and recommended additional services to be performed at a different time. He was quick to follow up with updates and always available by phone.

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Yes
Employees Worked With
Aug 17, 2020 -

BMW of Silver Spring responded

Mauricio, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

August 08, 2020

"I only take my car to this bmw dealership for any..."

- cletusjr03

I only take my car to this bmw dealership for any service and repairs on my car. Kristina is excellent as always. She always keeps me up to date on the problems or issues discovered as well as the repair plan. She is courteous, very knowledgeable, and the service is always fast, efficient and complete. Thanks again for keeping my BMW always running smooth.

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Recommend Dealer
Yes
Employees Worked With
Aug 12, 2020 -

BMW of Silver Spring responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring! Our team is available should you require any extra help.

August 01, 2020

"Karen was awesome! She took care of my car needs and was..."

- Chriss061981

Karen was awesome! She took care of my car needs and was very attentive to everything I wanted in my car. Also ISO was very helpful with all our finance questions!

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Recommend Dealer
Yes
Employees Worked With
Aug 04, 2020 -

BMW of Silver Spring responded

Thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!

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