"My experience with Nate was superb! Nate is personable,..."
- Mikel B. Oliver
My experience with Nate was superb! Nate is personable, knowledgeable, and showed genuine interest in my wants and needs for a new car. He was transparent and took the time to walk through possible options to meet my needs. I highly recommend Nate's service and care for anyone looking for a salesperson who will honor and value their investment.
"Zero Stars. First impressions are everything. My brief..."
Zero Stars. First impressions are everything. My brief encounter with Erik did not meet any of my expectations of what quality customer service is, especially of what BMW represents. On this particular day/early morning It was my very first time visiting the service department, since I had just bought my BMW i3 three months prior. When I walked in I was a bit confused as to whom I needed to talk to since I noticed some of the service staff were preoccupied with other clients and there was no receptionist at this time. After patiently waiting for 10-15min Erik decided to approach me- I politely expressed my confusion didn't know if there was a service check-in procedure for appointments, etc. His overall attitude was very dismissive and sent me to wait over the other side where the client advisors offices are located. Thankfully, John (Mobility Advisor) overheard the conversation - stepped in and turned this situation into a very positive one for me. He was able to communicate efficiently, listened, and guided me through the process stress-free. Thank you!
"Pleased with the professionalism of everyone. This is the..."
Pleased with the professionalism of everyone. This is the fourth BMW we have owned. We are anxious to continue working with your dealership. Thanks again.