BMW of Silver Spring - Service Center

Exceptional Over the years I’ve come across many Bmw advisers all over the world. Brenton Anderson has made the top ten of my list. He’s very friendly cooperative Over the years I’ve come across many Bmw advisers all over the world. Brenton Anderson has made the top ten of my list. He’s very friendly cooperative and helpful. Explains the problems, finds solutions, goes out of his way to make an excellent customer experience. I’ve brought in all of my Bmws to this dealership over the years and found them efficient trustworthy and reliable. The Service department is very professional and efficient. More

Exceptional I would definitely recommend this dealership for any BMW Owner. Ive worked with Brent Anderson and he is an honest and trustworthy advisors that i hav I would definitely recommend this dealership for any BMW Owner. Ive worked with Brent Anderson and he is an honest and trustworthy advisors that i have had the pleasure of working with and I would recommend him to anyone. More

BMW 4 LIFE By far the best service experience I’ve ever had thanks to Brenton Anderson! The service process was extremely smooth and I was updated regularly whic By far the best service experience I’ve ever had thanks to Brenton Anderson! The service process was extremely smooth and I was updated regularly which is much appreciated. It was refreshing dealing with someone so knowledgeable, thanks again Brenton! More

Great customer service Brent was great. Very nice and his customer service skills are great. I would definitely deal with this dealership again. If I could give them 20 Brent was great. Very nice and his customer service skills are great. I would definitely deal with this dealership again. If I could give them 20 stars I would. Thanks again guys for getting me in and doing a good job More

For the couple of times I had to service my car For the couple of times I have to had my car serviced Brenton have been so wonderful and patient with me. I recommend him anytime For the couple of times I have to had my car serviced Brenton have been so wonderful and patient with me. I recommend him anytime More

Quick, Efficent, and Knowledgeable The service was excellent. When I came in I had no doubt that my car was being well taken care of. Brent Anderson was courteous and very knowledgeab The service was excellent. When I came in I had no doubt that my car was being well taken care of. Brent Anderson was courteous and very knowledgeable. More

Expectation Management A dealership truly displays their worth by the maintenance and customer care they provide after a vehicle is sold. This dealership provided an insight A dealership truly displays their worth by the maintenance and customer care they provide after a vehicle is sold. This dealership provided an insight on how they truly value their customers. Pros: Performed necessary maintenance work as per the the work order submitted. Cons: Requested a loaner vehicle with appointment a few weeks prior. Still ended up waiting almost 30 minutes for a loaner vehicle. Received a call that my maintenance was complete and the vehicle will be ready within the hour. Showed up only to wait an additional 30 minutes for my vehicle to be ready. If you value your time I would think twice before taking your vehicle to this location for maintenance. Eitherwise, temper expectation for at least 30 minutes to be wasted when turning in your vehicle and picking up. I have spoken with the Service Dept. Manager and although he seemed displeased with the service his department provided, there were no solutions provided to correct this error in judgement by his team. I will look elsewhere for service and caution anyone who does go here. More