BMW of Silver Spring - Service Center

Rip off - watch your wallet Reminds why I avoid the dealer for service at all costs! Headlight out and needed alignment - $115 to replace at $20 bulb - would have done it mys Reminds why I avoid the dealer for service at all costs! Headlight out and needed alignment - $115 to replace at $20 bulb - would have done it myself in 10 minutes but had issue with the headlight alignment. Guess I set my self up for this one... Check Engine Light on - $146 to read the code. Then they wanted another $219 to upgrade software. Only then could they tell me if the evaporative fuel system leak code was real or could be cleared. Why they could not run a simple smoke test without the software upgrade I don't know, but charging $146 to read codes is a new record! At that point I was done - did not go for the quoted $704 to replace an oil filter housing gasket or the $1245 to replace a valve cover gasket. Find yourself a good mechanic... Avoid this dealer at all costs. More

Rip off. Silver spring BMW service writer Thomas Grant tried to charged me $915.00, to change a head lamp bulb. $150.00 just to see while it went out. SIGYs in Silver spring BMW service writer Thomas Grant tried to charged me $915.00, to change a head lamp bulb. $150.00 just to see while it went out. SIGYs in Rockville Md . did Thomas Gant and Silver Spring Mile One BMW $$1065.00 job for $150.00... Thanks SIGY of Rockville... More

Excellent service! My advisor, Rachel Rhea , is the best in the business! Always cheerful, knowledgeable, and goes above and beyond every service visit. I will contin My advisor, Rachel Rhea , is the best in the business! Always cheerful, knowledgeable, and goes above and beyond every service visit. I will continue to use BMW of Silver Spring service because of her! More

Magical Service Adviser Mr. Kevin Hull at BMW of Silver Spring has been my Car Adviser for the last six years. This man is incredible in his field of expertise - - he truly Mr. Kevin Hull at BMW of Silver Spring has been my Car Adviser for the last six years. This man is incredible in his field of expertise - - he truly knows what he is doing. If you need someone to assist with car maintenance, then Kevin is your man. He will explain the repairs needed to correct your auto. problems. Please see him and your vehicle will drive smoother, he's Mr. Magical. Repeat Customer, Eye-Lashes More

Another Great Experience at BMW of Silver Spring Brandi was very thorough and let me know exactly what my 335i needed. At other dealerships I sometimes feel that they are adding on services that I re Brandi was very thorough and let me know exactly what my 335i needed. At other dealerships I sometimes feel that they are adding on services that I really don't need. I never feel that way here. BMW of Silver Spring has continued to provide great support for my vehicle which is why I continue to return. Thanks to Brandi and the technicians at BMW of Silver Spring. Cheers!!! More

Wonderful and Charming Service Adviser BMW of Silver Spring is a clean and exciting place to be. I visit the Dealership every 'blue moon' with my wife and enjoy sitting in the showroom veh BMW of Silver Spring is a clean and exciting place to be. I visit the Dealership every 'blue moon' with my wife and enjoy sitting in the showroom vehicles. The last time we were there, she spoke with a Service Adviser, Mrs. Kristina Williams, who was filling-in for our usual guy. My wife wants me to express lovely thoughts about Kristina's ability to assist us with vehicle check-in and loaner car. Kristina was professional and charming - - she took care of the paperwork fast and had us on our way. We are glad to be serviced at the BMW Dealership. More

top knotch service I could not be happier with my service experience. Brandi Rodgers is extremely pleasant and efficient. Painless process would highly recommend bmw o I could not be happier with my service experience. Brandi Rodgers is extremely pleasant and efficient. Painless process would highly recommend bmw of silver. I will return for all my service needs. More

Best Service Adviser The service department at BMW of Silver Spring and particularly Kristina Williams are excellent! When we bought our new car, a friend told me that Kri The service department at BMW of Silver Spring and particularly Kristina Williams are excellent! When we bought our new car, a friend told me that Kristina was a fantastic service adviser and I have been very happy. We have two BMWs and Kristina explains everything we need whether for our old car or the newer one that's still under warranty. Kristina explains the price of everything clearly and always does her best to make the repair cost as reasonable as possible. In addition, she always ensures we have a loaner car and is understanding if I get stuck at work when I'm scheduled to pick up my car. I highly recommend BMW of Silver Spring's service department and Kristina to any BMW owner living in the DC area. More

Super Service Adviser The BMW of Silver Spring has very professional Service Advisers; however, one soars above the rest - - Mr. Kevin Hull - - the Super Service Adviser. The BMW of Silver Spring has very professional Service Advisers; however, one soars above the rest - - Mr. Kevin Hull - - the Super Service Adviser. Kevin keeps our vehicle in tip-top shape with a holistic view of the car by informing us of upcoming maintenance milestones. He is able to track the vehicle's routine maintenance repairs. In doing so, he reduces the number of times the car must be serviced by grouping several repairs in one visit. Of course, the work is performed under warranty; or, with very little money out-of-pocket. Therefore, you need to make an appointment with Kevin Hull and utilize his Super Abilities. Respectfully Submitted, BeamerDriver More

Best in the Business! I brought my vehicle in for another simple routine maintenance and once again it was a perfect experience. With my busy work schedule, Kristina was ab I brought my vehicle in for another simple routine maintenance and once again it was a perfect experience. With my busy work schedule, Kristina was able to get me in right away to fit my needs and I was able to get back on the road right when quoted. I will refer Silver Springs BMW (and Kristina) any chance I get! Thank you! More