BMW of Silver Spring - Service Center

Jai Jennings is the BEST! I have been getting my BMW serviced at BMW of Silver Spring since 2010, and ever since Jai Jennings has been on staff my worries have decreased! He al I have been getting my BMW serviced at BMW of Silver Spring since 2010, and ever since Jai Jennings has been on staff my worries have decreased! He always provides a detailed summary of what is absolutely necessary versus what can wait until another time. I appreciate his candor and exceptional customer service! Jai is the reason I continue taking my car to the Silver Spring location. I know I will be taken care. More

Rachel Rhea providers amazing customer service Rachel Rhea at BMW of Silver Spring, Maryland overheard me ask someone for the location of a car wash after I picked up a part. She then insisted tha Rachel Rhea at BMW of Silver Spring, Maryland overheard me ask someone for the location of a car wash after I picked up a part. She then insisted that I allow them to wash my car. I didn't want to impose, so I told her that I could wash it but she continued to insist that they wash my car. I was amazed with the friendly and wonderful customer service that Rachael Rhea provided at BMW of Silver Spring, Maryland. More

Outstanding service !!! We brought our vehicle in for service and had the pleasure of having Rachel Rhea as our advisor. She was an absolute gem to deal with from beginning t We brought our vehicle in for service and had the pleasure of having Rachel Rhea as our advisor. She was an absolute gem to deal with from beginning to end answered all our questions with complete patience and professionalism. We've had nothing but amazing service from buying our car to having it serviced here. Would highly recommend everything about this dealership!! More

Superior Service Kristina Williams is my service advisor and always provides unparalleled attention to all of my service needs. She represents what superior customer s Kristina Williams is my service advisor and always provides unparalleled attention to all of my service needs. She represents what superior customer service is meant to be. I would highly recommend this dealership for this reason. Buying a new car (which I would highly recommend doing from this dealership) is only a minor detail in the big picture. It's the service that the dealership provides after the sales that shows the integrity of the dealership. Kristina excels at this in every aspect. More

Great Customer Service I received Great Customer Service from Mrs. Kristina Williams at BMW of Silver Spring. I did not have a service appointment, however, Kristina was ab I received Great Customer Service from Mrs. Kristina Williams at BMW of Silver Spring. I did not have a service appointment, however, Kristina was able to schedule my vehicle for service when my regular Service Adviser was out sick. She was wonderful and provided a BMW loaner car. My vehicle had a dashboard black-out problem that was corrected in a day. Therefore, I give a big 'high-five' to Kristina and the Dealership for speedy-quick service. Sincerely, Alan Austin More

Incredble experience I did not like my past experience with the previous dealer. I met with Mr Fastman. He took the time and listened to my lack of confidence with the pri I did not like my past experience with the previous dealer. I met with Mr Fastman. He took the time and listened to my lack of confidence with the prior dealer. I own 2 2015 BMW. Mr Fastman acted immediately. He introduced me to Mr Grant. Mr Grant walked outside with my wife and explained the service he was going to do with her 650i. Pointed out additional items and he was concerned with the fixing and doing the scheduled repairs. He did so much more than the scheduled repairs and was extremely concern about our customer experience. Mr did the same with my X5 After the service Mr Fastman made sure both my wife and I were extremely satisfied..They treated us as though they sold us the cars and we were part of their BMW family THANK YOU MR FASTMAN AND MR GRANT!!!!!!!! This is the dealership I will ALWAYS buy and service my BMWs More

First-class customer service, high efficiency and integrity I have been fortunate to have Thomas Grant as my Service Advisor on my last three service visits to BMW Silver Spring. My most recent visit entailed a I have been fortunate to have Thomas Grant as my Service Advisor on my last three service visits to BMW Silver Spring. My most recent visit entailed a major repair to my adorable 328i and I was a bit torn between whether to proceed with the repair or trade in my car in for a newer model. Thomas ensured that I understood the Technician's mechanical diagnosis of the problem and he patiently explained the pros and cons of the options going forward. He diligently answered all my questions and did not pressure me toward a decision in one direction or another. After much deliberation, I concluded that it was best to repair my car now, and am at peace with my decision. Due to the complex nature of the work involved, the estimated completion date was realistic. The car was washed, vacuumed and ready as they promised - no false promises on their part. On a follow up visit, I appreciated their excellent commitment to their parts and service warranty. Many, many thanks, Thomas Grant and BMW Silver Spring for restoring my confidence in an auto repair shop. More

Wonderful service I have not had a better service experience. Silver spring has the most accommodating staff. Brandi Rodgers was my advisor and she makes the process pa I have not had a better service experience. Silver spring has the most accommodating staff. Brandi Rodgers was my advisor and she makes the process painless. More

The Ultimate Service Advisor and Service Experience BMW's TeleService feature automatically relayed scheduled maintenance information directly from my car to BMW of Silver Spring. I received an e-mail t BMW's TeleService feature automatically relayed scheduled maintenance information directly from my car to BMW of Silver Spring. I received an e-mail to make an appointment, which took less than a minute. Upon visiting the service desk at the dealership the day of the appointment, Thomas Grant took care of all aspects of the visit with precision and skill. Servicing was completed in full before I expected. All of that merits that highest possible rating here on DealerRater, without at doubt. And as icing on the cake, BMW of Silver Spring provided me an i3 loaner car. Sweet! More

AMAZING SERVICE BRANDI RODGERS ROCKS! I came in for my 10k service for my 2015 x5 and it was the best customer service experience also painless. This is my second bmw and i serviced my fir I came in for my 10k service for my 2015 x5 and it was the best customer service experience also painless. This is my second bmw and i serviced my first at bmw of rockville after dealing with brandi rodgers i will never return! More