BMW of Silver Spring - Service Center

Phenomenal Services Received from Thomas Grant The services I received from Thomas Grant at BMW Silver Spring can only be marked as phenomenal. I recently moved from another state and while I st The services I received from Thomas Grant at BMW Silver Spring can only be marked as phenomenal. I recently moved from another state and while I stayed at College Park during my first week, someone took the four tires and rims away from my 650i. So I went to this dealership for helps and Thomas approached me proactively and that's how my experience got started. My first impression of Thomas is that he is a very friendly and professional service manager, and this impression stayed and enhanced along with the service experience - Thomas oversaw the services required for re-installing the tires and rims, proactively suggested checking the suspension healthiness via the alignments, as well as coordinated the body shop for rocker paint repairing, plus the loaner vehicle. He also had the 10K service completed during the process. He put me at peace of mind throughout the duration and kept me updated on the task completions. He indeed did an exceptional job and my overall experience is very satisfied. I'd highly recommend Thomas Grant for your service needs. More

Best BMW Service Center BMW of Silver Spring is the best BMW service center in the region and Thomas Grant is the best service advisor. I'm always greeted promptly and my car BMW of Silver Spring is the best BMW service center in the region and Thomas Grant is the best service advisor. I'm always greeted promptly and my car is always fixed right the first time without a long wait. Thomas is friendly, professional and knowledgable and always makes sure my vehicle is ready as promised. He always ensures a great customer experience at each visit. More

Top notch dealership in every aspect. Thomas provided the best service I've ever recieved. Ever. 5. Stars all the way. My car wouldn't start and I had it towed in. Starter was bad and a fe Thomas provided the best service I've ever recieved. Ever. 5. Stars all the way. My car wouldn't start and I had it towed in. Starter was bad and a few seals were leaking. Thomas filed a claim on my behalf with my extended warranty company and had the claim approved the same day. He kept me informed about everything that was going on,and gave me daily status updates. I got my car back, and it was cleaner than when I dropped it off and it was repaiered perfectly.To top it all off, I had a brand new 328xi as a loaner. This was the best service I experience I've ever had. Including when I owned a Mercedes. I cant recommend this dealership enough. PERFECT SERVICE!!!!! =) More

Timely Service Kevin Hull set up my appt. Quick and painless. Steady customer service skills for the 5 years I have been working with him. Joe Diss took care of my n Kevin Hull set up my appt. Quick and painless. Steady customer service skills for the 5 years I have been working with him. Joe Diss took care of my needs on the day of service. Spot on personality. He was very attentive. More

Experienced Service Advisor Thomas Grant is not only an ambitious and proactive BMW Service Advisor but also an inspiring expert. Reliable and hardworking individual. Experienced Thomas Grant is not only an ambitious and proactive BMW Service Advisor but also an inspiring expert. Reliable and hardworking individual. Experienced, honest and careful professional, a person you can trust when you want to be sure that important tasks will be completed in a systematic and precise way. He has an extensive knowledge on BMW automobiles, and his open-minded approach could not be overestimated. Lots of work and little talk. Deliver results and move on. That's Thomas Grant's way More

Service Advisor My ongoing experience with my Service Advisor, Thomas Grant, is exceptionally 5Star all the way! I would highly recommend him to anyone buying a BMW My ongoing experience with my Service Advisor, Thomas Grant, is exceptionally 5Star all the way! I would highly recommend him to anyone buying a BMW at the Silver Spring location! He is always friendly, courteous, straight forward, and greets with a warm smile! He puts my mind at ease! More

Outstanding service, much appreciated. Thanks! This was my first purchase and service experience at BMW of Silver spring and they took great care of me. I will definitely be returning for service This was my first purchase and service experience at BMW of Silver spring and they took great care of me. I will definitely be returning for service and future purchases. Thanks Again! More

Great experience getting my new BMW inspected Kristina Williams is very throughout and helpful in explaining the inspection process and the general expected maintenance of my new BMW 328xi. Her co Kristina Williams is very throughout and helpful in explaining the inspection process and the general expected maintenance of my new BMW 328xi. Her communication was timely and professional. I plan on bringing my car back to BMW of Silver Spring for all of it's future maintenance needs! More

Thomas provides superior customer service I have been working with Thomas Grant as my service representative at BMW of Silver Spring since I purchased my vehicle in 2012. It never ceases to a I have been working with Thomas Grant as my service representative at BMW of Silver Spring since I purchased my vehicle in 2012. It never ceases to amaze me that he always remembers my name, my preferences, and what I prefer to have done or not done to my vehicle. I recently took my car in for a minor problem that wound up taking longer to fix than expected. Thomas made sure that my car was returned to me by valet so that I wasn't inconvenienced and I was thrilled to see that he even had the dealership completely vacuum and clean the inside of my car. I've never had such excellent service anywhere else. I'm leaving the state shortly, which is a huge loss to me because if I had the choice I wouldn't take my vehicle anywhere else for service. I'm very impressed with Thomas and the entire staff at BMW Silver Spring. Can't recommend highly enough. More

Always A Great Experience I recently took my car in for routine maintenance and turns out I needed major service. I got a really nice loaner while I waited for my service to be I recently took my car in for routine maintenance and turns out I needed major service. I got a really nice loaner while I waited for my service to be done(brand new), and when I got my car back it was nice and clean and they did a great job. They even worked with me on the pricing. I really appreciate that when I take my car in for service I am assigned to one advisor, Thomas Grant. Thomas is one of the nicest guys you would ever meet, and I really trust him with my car. He goes above and beyond to make sure the customer is happy and well informed about their service, and he is very understanding when issues come up. Like when I had to come pick up my car early because I could not get into my house without the use of the garage door opener "in my car". Silly me, I accidentally left my keys inside. I have been going here for years, since I bought my BMW, and even though there have been times when things haven't gone exactly as planned, Thomas has been great. On more than one occasion he has gone out of his way to make sure that, at the end of the day, I am happy with my service and compensated for any inconvenience, without me having to ask, and even if the mistake wasn't his. Everyone at BMW Silver Spring is big on customer service, even the managers, and it really makes me feel like a valued customer. I would recommend this dealership and their service department to anyone and I would tell them to ask for Thomas. ;) More