BMW of Silver Spring - Service Center

Excellent Service Department I had to bring my 2011 335i M Sport Coupe in for a recall campaign. My service rep, Jose La Santa, provided exceptional service throughout the entire I had to bring my 2011 335i M Sport Coupe in for a recall campaign. My service rep, Jose La Santa, provided exceptional service throughout the entire service call. From initial drop off, to getting me a loaner car for the day, to providing me with periodic updates as to the progress of my vehicle, to pick up at the end of the day, Jose was there for me. Although my free maintenance days are over, I plan on returning to BMW of Silver Spring and Jose for my recommended maintenance. Thank you! Richard More

Extraordinary Experience Words cannot express how wonderful Rachel Rhea has been towards me and my. After 3 weeks of purchasing a used BMW from BMW Silver Spring, I began to e Words cannot express how wonderful Rachel Rhea has been towards me and my. After 3 weeks of purchasing a used BMW from BMW Silver Spring, I began to experience some issues with the vehicle. I immediately contacted BMW regarding my concern and frustration and almost immediately, Rachel replied and said “I will take excellent care of you as always.” What a reassurance that I was in good hands and the issue would be resolved. The issue was indeed resolved as if nothing had happen. Rachel is a breath of fresh air. She not only made sure that the situation was taken cared of, she also keep a smile on our faces. I have never had such a caring service advisor like Rachel. She is a true asset to BMW of Silver Spring. Thank you Rachel. Seth & Jessica More

Outstanding Service and Commitment to Quality The service I received was WORLDCLASS service from Tom Grant. He was outstanding and went the extra mile for me as a client. I always deal with Thom The service I received was WORLDCLASS service from Tom Grant. He was outstanding and went the extra mile for me as a client. I always deal with Thomas and he always ensures that I am happy as a client and is always honest with his recommendation and assessment of the vehicle. Working with Tom has been the best since owneing my BWM. This my 2 BMW and I trust him and the dealership to always to what is best for the client. Thanks for always treat me as a valued client of BMW Silver Spring and as a BMW owner. Thomas you are the MAN for the job. Thanks. More

Best Customer Service Thomas Grant offers excellent customer service. I always feel welcome and get the best service and advice. I could not ask for a better service advi Thomas Grant offers excellent customer service. I always feel welcome and get the best service and advice. I could not ask for a better service adviser. Thomas Grant is honest and professional. More

Dealership that Cares I've had many dealership experiences in which you're just another face, but my service adviser, Thomas Grant, has set a new standard for what great cu I've had many dealership experiences in which you're just another face, but my service adviser, Thomas Grant, has set a new standard for what great customer service should be. As a customer, you want to feel like you're getting the best service available, and I believe I've received that ten times over. I'd recommend this dealership, and Thomas, to anyone looking for an honest and professional service experience. More

Phenomenal Services Received from Thomas Grant The services I received from Thomas Grant at BMW Silver Spring can only be marked as phenomenal. I recently moved from another state and while I st The services I received from Thomas Grant at BMW Silver Spring can only be marked as phenomenal. I recently moved from another state and while I stayed at College Park during my first week, someone took the four tires and rims away from my 650i. So I went to this dealership for helps and Thomas approached me proactively and that's how my experience got started. My first impression of Thomas is that he is a very friendly and professional service manager, and this impression stayed and enhanced along with the service experience - Thomas oversaw the services required for re-installing the tires and rims, proactively suggested checking the suspension healthiness via the alignments, as well as coordinated the body shop for rocker paint repairing, plus the loaner vehicle. He also had the 10K service completed during the process. He put me at peace of mind throughout the duration and kept me updated on the task completions. He indeed did an exceptional job and my overall experience is very satisfied. I'd highly recommend Thomas Grant for your service needs. More

Best BMW Service Center BMW of Silver Spring is the best BMW service center in the region and Thomas Grant is the best service advisor. I'm always greeted promptly and my car BMW of Silver Spring is the best BMW service center in the region and Thomas Grant is the best service advisor. I'm always greeted promptly and my car is always fixed right the first time without a long wait. Thomas is friendly, professional and knowledgable and always makes sure my vehicle is ready as promised. He always ensures a great customer experience at each visit. More

Top notch dealership in every aspect. Thomas provided the best service I've ever recieved. Ever. 5. Stars all the way. My car wouldn't start and I had it towed in. Starter was bad and a fe Thomas provided the best service I've ever recieved. Ever. 5. Stars all the way. My car wouldn't start and I had it towed in. Starter was bad and a few seals were leaking. Thomas filed a claim on my behalf with my extended warranty company and had the claim approved the same day. He kept me informed about everything that was going on,and gave me daily status updates. I got my car back, and it was cleaner than when I dropped it off and it was repaiered perfectly.To top it all off, I had a brand new 328xi as a loaner. This was the best service I experience I've ever had. Including when I owned a Mercedes. I cant recommend this dealership enough. PERFECT SERVICE!!!!! =) More

Timely Service Kevin Hull set up my appt. Quick and painless. Steady customer service skills for the 5 years I have been working with him. Joe Diss took care of my n Kevin Hull set up my appt. Quick and painless. Steady customer service skills for the 5 years I have been working with him. Joe Diss took care of my needs on the day of service. Spot on personality. He was very attentive. More

Experienced Service Advisor Thomas Grant is not only an ambitious and proactive BMW Service Advisor but also an inspiring expert. Reliable and hardworking individual. Experienced Thomas Grant is not only an ambitious and proactive BMW Service Advisor but also an inspiring expert. Reliable and hardworking individual. Experienced, honest and careful professional, a person you can trust when you want to be sure that important tasks will be completed in a systematic and precise way. He has an extensive knowledge on BMW automobiles, and his open-minded approach could not be overestimated. Lots of work and little talk. Deliver results and move on. That's Thomas Grant's way More