BMW of South Albany

Pristine Customer Service at Bmw of South Albany I just leased my new 430xi coupe with Jim Baker from BMW of South Albany, the customer service was incredible not only was I treated with respect I le I just leased my new 430xi coupe with Jim Baker from BMW of South Albany, the customer service was incredible not only was I treated with respect I left feeling comfortable because everything was explained to me (Danielle Colombo was amazing). My car is beautiful and I have found my BMW dealership for life. Thanks so much Jim for helping me and going out of your way to find my dream car. 🤗 More

Super Service! Larry McMullen is wonderful. Always greets me with a smile and has a rental ready for me. I know I’m going to get the best quality service! Larry McMullen is wonderful. Always greets me with a smile and has a rental ready for me. I know I’m going to get the best quality service! More

Winter tires, inspection and scheduled maintenance. Another great experience with these guys. Nothing but a friendly and professional atmosphere all around. I typically deal with Larry Mcmullen or Jeff Another great experience with these guys. Nothing but a friendly and professional atmosphere all around. I typically deal with Larry Mcmullen or Jeff Palmateer who always make you feel like family. It's a pleasure to see them treat everyone that walks through the door the same. I bought my vehicle three years ago and I still get greeted with a hearty hand shake from Jim Baker my salesman as if I bought it yesterday. It's a pleasure to do business with them. More

Had low tire pressure. Turns out I had a flat tire too. Quick service, professional and courteous. Turns out that I had to buy two new tires. They also balanced them for me. They even washed the exterior Quick service, professional and courteous. Turns out that I had to buy two new tires. They also balanced them for me. They even washed the exterior of my car. More

VERY TOUGH PROBLEM TO DIAGNOSE.....END RESULT......CAR FIXED I HAD A VERY DIFFICULT PROBLEM TO DIAGNOSE. I HAD A WARNING LIGHT THAT SIMPLY WOULD NOT GO OUT. IT WAS THE AIR BAG AND DRIVERS SIDE RESTRAINT SYSTEM M I HAD A VERY DIFFICULT PROBLEM TO DIAGNOSE. I HAD A WARNING LIGHT THAT SIMPLY WOULD NOT GO OUT. IT WAS THE AIR BAG AND DRIVERS SIDE RESTRAINT SYSTEM MALFUNCTION LIGHT. IT ENDED BEING A WORN WIRE IN THE STEARING COLUMN. I DID HAVE TO CALL SEVERAL TIMES BUT FINALLY GOT A GREAT SERVICE AND A FIXED PROBLEM. BMW EVEN GAVE ME A LOANER TO DRIVE THE THREE DAYS IT TOOK TO DIAGNOSE AND FIX. TOM JESS CALLED ME AFTER I SENT AN EMAIL EXPRESSING MY CONSTERNATION REGARDING THE PROBLEM. HE SAID, DURING OUR FOLLOWING TELEPHONE CONVERSATION THAT, "IT WOULD BE FIXED" AND IT WAS. MY THANKS ALSO TO LARRY MCMULLEN. YES, WE HAD A SERIES OF SMALL PROBLEMS DURING THE DIAGNOSIS EPISODES. WAS IT AN INSURANCE PROBLEM??? OR A BMW PROBLEM???? WAS THE ISSUE. I DID HAVE TO CALL A FEW TIMES BUT END RESULT WAS A GOOD JOB. More

I had a great experience but my cars computer was not recali I had a very good service experience however my car’s computer was not re-calibrated so it is still showing oil change overdue and emission check to I had a very good service experience however my car’s computer was not re-calibrated so it is still showing oil change overdue and emission check to be done More

Lovely Yes had what I wanted, Brian went above and beyond to make it happen as usual. Love working with him, have made deals on several BMW’s and hopefully s Yes had what I wanted, Brian went above and beyond to make it happen as usual. Love working with him, have made deals on several BMW’s and hopefully several more More

Great Friendly Service Staff were very professional and polite. Repair completed quickly and properly. Washed, vacuumed and detailed interior after completing repairs. Als Staff were very professional and polite. Repair completed quickly and properly. Washed, vacuumed and detailed interior after completing repairs. Also offered courtesy car if i chose not to wait. More

service call and warranty extension Service was great and warranty offer was fine, but dealership offered a 2018 model, same as mine, with the same down payment as what the warranty exte Service was great and warranty offer was fine, but dealership offered a 2018 model, same as mine, with the same down payment as what the warranty extension would cost. So I wound up trading in my old car for the new one. More

Curtious, Quick and very accomedating. #1 A sincere willingness to help find and purchase the car desired within a specific price and payment range and yes color. #2 Regardless of the a #1 A sincere willingness to help find and purchase the car desired within a specific price and payment range and yes color. #2 Regardless of the amount of purchase we felt like we were the most important customers on the lot. More