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BMW of South Atlanta

Union City, GA

3.4
269 Reviews

4171 Jonesboro Rd

Union City, GA

30291

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Showing 269 reviews

September 16, 2014

GREAT EXPERIENCE FROM START TO FINISH!! THE ENTIRE ORGANIZATION WAS VERY PROFESSIONAL AND MADE OUR ENTIRE EXPERIENCE A JOYFUL ONE! I FIRST FOUND THE MINI COOPER ON THE INTERNET, THE SALES AS More

by gmcpeek
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MICHELLE ROGERS, Adrian Avila, Leroy Sims
September 12, 2014

John Way was fantastic! Great dealership and the sales associate, John Way, went above and beyond to make sure I was happy when I bought the car and continued to go above and More

by mattgros
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Way
September 02, 2014

Absolutely fantastic service I ever experience! Good morning Sophia! I wanted to write you a quick note to thank you for your honesty and dedication while selling me my new car yesterday. I've a More

by tweetyikat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sphia Morse
September 02, 2014

GO See Ms. Sophia she is the truth! Hello my name is Eyana Walker and I would just like to say that I had a great experience purchasing my BMW 328i. I went to the dealership to "look" an More

by Eyana1007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sophia Morse
September 01, 2014

Best sales associate I ever worked with!!! Sophia Morse, Rocks! She is the best and most personable sales associated I have ever worked with, in an auto purchase! She made sure I received all More

by Horrordoll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sophia Morse
June 24, 2014

Worst car buying experience ever Dealt with sales person for 3 days on phone- nothing we spoke about was represented on selling sheet. Walked. Owner phoned made a deal- should have ke More

by kthomas08060
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sergey Marinin, Bob McLoughlin
Jun 24, 2014 -

BMW of South Atlanta responded

MS KR, Sorry you feel that the deal you received was not to your liking. However, we do not pay customers for positive reviews, now will we pay a customer for a review to be removed.

Jun 24, 2014 -

kthomas08060 responded

Train your staff to not make statements and to not run numbers that they are not prepared to stand by. All I asked was to keep my trade value out of the sale- and if that couldn't happen then I couldnt get a new car at this time. That was totally disregarded once I got there. Which is why I left. Regardless of what i jokingly stated during our last conversation, no dollar amount would make me change my review or the fact that I did not have a pleasant experience. That can't be changed. Also, I repeadetly thanked the owner during two separate conversations for making the effort of trying to make the experience better. I feel this response is kind of sad since I will have repeated dealings with this dealership during service visits. I just asked for what I felt was fair. I really dont know what else was expected. I lost my umbrella, you sent me one- I sent my thank you email asap. I cant change the fact of the matter that my dealings with my 1st salesperson was not good. Still feel my review was a fair one. I still look forward to seeing the new service shop in Kennesaw when it is time. Kathy Rice

June 18, 2014

NEVER GET YOUR CAR SERVICED HERE!!! NEVER HAVE YOUR CAR SERVICED HERE!!!!! If I could have given them less than 1 star I would have. Not only are their prices outrageous but you will More

by robynmcga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bryce Hahs
Aug 06, 2014 -

BMW of South Atlanta responded

Ms. Robyn, My name is Steve Carvalho, General Manager at BMW & MINI of South Atlanta. This is the first that I have heard of your less than desirable experience in our servce department and I offer my most sincere apology. I have not yet fully investigated the facts surrounding your claims but do wish to say that neither my staff nor myself is perfect and I can assure you that the issue that has lead to your displeasure was not malicious and not due to incompetence within my shop. We do have honest hard working family folk here but yes we do in fact make mistakes from time to time yet we are eager to remedy those mistakes and satisfy our customers. Please feel free to contact me direclty at (678) 479-4600 to further discuss your visit and the findings of your local mechanic so we can offer some resolution to your experience. Best Regards.

November 15, 2013

I am vey unsatisfied with my service experience over the last couple days with this dealership. I will consider it my fault that I let this dealer sell me a car that was just a couple weeks from rotor damag More

by brent2333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Will Dillard, Rob Colini
December 05, 2012

Sons Acura is a great dealership and I would HIGHLY recommend to everyone I know because of their professionalism and friendly manners. i felt welcomed from the time I walked in the door. More

by lashovia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cordell Turner
August 29, 2012

Scott was terrific in getting timing chain which should never have failed on a car with only. 51k miles repaired under BMW Warranty gratis. Unforttunately, service dept failed to reset door lock ( compute More

by ken.bexley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Spagnoli
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