BMW of Southpoint

I have owned well over 40 cars in my life and I have never experienced the level of service as I do with BMW of Southpoint. Have been a customer for almost 10 years. Quite simply, they make you feel lik never experienced the level of service as I do with BMW of Southpoint. Have been a customer for almost 10 years. Quite simply, they make you feel like family. Patricia Fradenberg and Malcolm Fields are always able to accommodate my service needs and Felix is the best BMW tech on the east coast. More

Extremely fast and efficient service. Joey Adams was my service adviser and got me checked in and on my way in record time. I appreciate the ability to schedule appointments online. It makes taking care of service adviser and got me checked in and on my way in record time. I appreciate the ability to schedule appointments online. It makes taking care of your vehicle so convenient. More

I was notified by one of the service personnel at Performance BMW Southpoint that my 2021 330i has a recall due to potential faulty seatbelts. I was going to wait for their service guy to replace the Performance BMW Southpoint that my 2021 330i has a recall due to potential faulty seatbelts. I was going to wait for their service guy to replace the seatbelts which was scheduled to take about an hour and a half to complete. I was an hour early but Malcolm the staff attendant who waited on me) got me in right away and less than 40 minutes later I was informed that everything checked out just fine and I was on my way home. Malcolm, aware of my time constraints, made every effort to get me in and out as quickly as possible while maintaining professionalism, friendliness, and an easy going style. More

Anthony provided great customer service and kept me updated throughout the process. When my part finally arrived, it was quickly handled on the same day. updated throughout the process. When my part finally arrived, it was quickly handled on the same day. More

I'm very pleased with my service and Josh Randle was an amazing help! He kept me informed in regards to my vehicle and gave me alot of helpful information about modifications I want to make in the near fut amazing help! He kept me informed in regards to my vehicle and gave me alot of helpful information about modifications I want to make in the near future! More

Always treated like VIPs great group of people Mr’ John Akile always takes good care of us. Nate Gibson helped us and made our visit pleasant and quick in the service dept for our oil change. Akile always takes good care of us. Nate Gibson helped us and made our visit pleasant and quick in the service dept for our oil change. More

The service department was phenomenal. Anthony Scott kept me update to date the entire way. Timely, efficient and responsive! I will without a doubt be a returning customer. me update to date the entire way. Timely, efficient and responsive! I will without a doubt be a returning customer. More

Best service, friendly advisors and always very helpful. They always greet you with a smile and very attentive to your needs. I’ve been a happy customer for 15+ years. They always greet you with a smile and very attentive to your needs. I’ve been a happy customer for 15+ years. More

Poor customer relations. They treated me like I wasn’t able to afford to shop there since I chose to drive my pick up there to shop and they saw me get out of my vehicle. Between my wife and I we own 4 bm able to afford to shop there since I chose to drive my pick up there to shop and they saw me get out of my vehicle. Between my wife and I we own 4 bmw’s…. 2 X5’s, 1 335is and 1 5 series. I love the car brand but will never buy one from this dealership. I also had extremely poor service when I used them to service one of my cars. They took three days longer than they were supposed too. They were supposed to call me back but I had to track them down at the end of each day to find out what was the status of my car. I would avoid this dealership at all costs. There are too many quality bmw dealerships to waste my time with southpoint dmw in Durham. More

I brought a 09 135i I was planning on purchasing in for a pre-purchase inspection. I was also interesting in getting a Dinan tune for the car. I was extremely impressed by the thoroughness of the PPI, includ pre-purchase inspection. I was also interesting in getting a Dinan tune for the car. I was extremely impressed by the thoroughness of the PPI, including a video emailed to me showing underneath the car, along with pointing out the oil filter housing gasket leak. This really helped me feel confident that I was buying the right car. Joey helped make the entire process quick and easy and was a joy to work with. When I picked up the car, Joey brought me into the back to speak with Drew and Felix about the tune. We nerded out about the car and had a ton of fun talking about the plans for the tune and accessories that I want. I can't wait to continue working with them! More