I took my car into Performance BMW because of the rumbling noise in the rear of my car, and told the service rep. that it seemed to do it when it got hot and when I would go up hill. The service rep. took the information I thought after we discussed the problem with the rear end, and I left my car to be checked. The next day I was called by BMW saying they had found the problem that my motor was misfiring and this caused the car to hesitate. I questioned this about the misfiring causing the rear end to rumble or vibrate and the service rep. said I needed new coils and spark plugs, and that my belt was beginning to wear and it needed replaced. I was still concerned and said "are you sure this is the problem" he stated that they had checked and it was the problem. I told him that to go ahead with only the absolute required to correct the problem. To my amazement the service rep. had written up that customer stated that their was a hesitation in the car going up hills. Which was not correct. I told him over and over that it was the rear end and we even discussed the problem with the rear end and how it vibrated going up inclines. The service department replaced 6 coils..I contacted a family member who is a mechanic and he said no way would you ever need to replace 6 coils, one maybe or two possibly but 6 never. The spark plugs possibly with 32,050 on the car, yes but I had had not problems with hesitation in the motor, and I'm not sure that the plugs needed to be replaced either. I went to pick up the car when they called and said it was ready, and the bill for 6 coils and plugs and new belt was $2317.11. I was shocked especially with the labor being over $969 but I paid the bill and assumed car problem was corrected, and the service rep. told me that the coils were a new model that is why they replaced all 6 rather than just the ones needed, and I'm not sure that they needed replaced at that low mileage and I questioned, the service rep. told me that they could put the old ones back if I wanted, and I told him I didn't want them going back in and taking them out but I certainly didn't want to pay for new models when the old model did not need to be replaced. They were working well and at most they would only need to replace one or two had it been the coils and never six I have always maintained my car and there was never a hesitation it the motor the problem was that repair was written it up wrong by the Service Rep.. I left the dealership and halfway home the noise in the rear started again and vibrated the car just like I had said so I took the car back to Performance the next day. A manager drove the car and he was able to hear and feel the noise. So my car was back in the shop on Wednesday that week, On Tuesday after the holiday on Monday the next week I got a call from Performance saying that it was my transmission and that the cost would be $12,000 to fix..I was very upset after paying $2317.11 already for the repair and now $12,000 and a BMW with 32,050 miles. I went out on Wednesday morning and picked up my car, but the manager of Performance did and I have to say he is an understanding person, did adjust the labor charge, and I am glad that they do have people in some positions that understand and try to help. I would never take my car to Performance again unless I talked directly to the mechanic or a person that understood what you were telling him or her. I was thinking of trading next year but now I will go to another dealership and model. I was told by the Service Rep.
that BMW's cost more and repairs cost more, and I said but most cars don't need these repairs with 32,050 miles even the car is a 2009 BMW, so if that is the case I don't need a BMW and he also ask me if I were a dog or cat man. I would suggest if you have a BMW that needs repair or service that you make sure that what you say and pay for is absolutely correct and needed and look at the costs. I wanted to say to the service rep. if you are charging more for BMW's and your repairs cost more, then it could be you need to look at your cost and service cost, they could be overpriced. Sometimes it is best to just shut up and take your business elsewhere and again the manager who we worked with was great and Performance needs more of his type.......but in closing sometimes people need another type job, and are not qualified for a service rep position. Another thing, always take someone with you when taking your car to Performance as a witness, because your word against the Service word is not good enough in some cases....Another thing, I took my car in with 3/4 tank of gas..when I left the dealership and started home I had 8 miles of gas left in the tank...thanks I could have ran out of gas on the way home...how thoughtful. I just heard from the Transmission Repair Mechanic I did not need the transmission replaced it is loosing compression when it got hot and he would order the kit to replace the necessary parts. The mechani said he had not in his 20 years of experience seen a transmission with 32,050 miles have this problem usually they are 90,000 or more and it would not have happened probably if during my many visits to Performance in the past had they checked or changed the transmission fluid when serviced or needed, but it appeared it had not been checked.....So live and learn not all dealerships follow through on all requirements when you take your car in for service so make sure you follow through and ask if they checked all fluids.........sad, and the sad thing is I paid $2317.11 for coils, spark plugs, and fan belt less $602 a balance of $1715 which was done in error. If the Service Rep had written the correctly my total payout would have been $3650 rather than $5365 so I was taken for $1715 dollars by Performance due to their Service Rep. writing the service request wrong. Just be careful folks...the have lost my business and I will spread the word in Treyburn.