BMW of Southpoint

Thank you, Malcolm Fields! Pretty seamless from start to finish. Extremely simple reservation form online to secure an appointment and describe the services needed. Complimentary Uber/lyft rides while waiti finish. Extremely simple reservation form online to secure an appointment and describe the services needed. Complimentary Uber/lyft rides while waiting for the vehicle, and updates while my vehicle was being serviced included a video from the technician - pretty cool! More

Great location. Clean and pleasant environment. Love the service video, it helps the customer sees what the technician has found. It’s like being right there with him. service video, it helps the customer sees what the technician has found. It’s like being right there with him. More

I have a 2004 325CI and have used BMW service for along as I have my car. This service location convineant and always get a service appointment quickly. I continue to be impressed with service advisors a as I have my car. This service location convineant and always get a service appointment quickly. I continue to be impressed with service advisors and management. Most recently Joey Adams was easy to work with on several issues. It is great that Pat Fradenburg takes the time to greet me and show personal interest in her customers. The staff is professional and understands customer satisfaction. More

Harold at BMW Southpoint was a great service advisor. Upon arrival he immediately greeted me and was very inviting. He went through all my service options and made the appropriate recommendations. He wen Upon arrival he immediately greeted me and was very inviting. He went through all my service options and made the appropriate recommendations. He went over all the details and was very informative of everything that my car needed. My car was completed in a timely manner. I will fefiybe back for my next service. More

Ed provides some of the best customer service that I have dealt with when purchasing an automobile. He follows up on every detail from identifying the car for our needs as well the details in finance and com dealt with when purchasing an automobile. He follows up on every detail from identifying the car for our needs as well the details in finance and completion of the service in getting car ready to take home More

From the time I walked into the dealership, Harold Harris was friendly and gave me confidence that my car would be well looked after. He kept me updated, even on his vacation day, and shared detailed video was friendly and gave me confidence that my car would be well looked after. He kept me updated, even on his vacation day, and shared detailed video walkthroughs that helped me see what the mechanic was seeing. Overall, a great experience. More

This was my first time at this dealership. Anthony Scott was my service advisor and he was amazing- friendly, knowledgeable and responsive to my questions. This dealership does an incredible job of communi was my service advisor and he was amazing- friendly, knowledgeable and responsive to my questions. This dealership does an incredible job of communicating with you during the entire service experience. This is definitely my go-to place. More

This was my first visit at BMW of Southpoint was absolutely fabulous! Malcolm was my service advisor and he was extremely knowledgeable, explained everything thoroughly and kept me posted on my absolutely fabulous! Malcolm was my service advisor and he was extremely knowledgeable, explained everything thoroughly and kept me posted on my vehicle status. Everyone was friendly, attentive and courteous. My favorite part is the mechanics' video. I love that feature as he shows the under carriage of the car and explains things as he goes along. Another thing I liked is that my car was immediately taken back to the service/garage area indicating prompt service! I am a totally satisfied customer and will recommend Southpoint BMW to others! You are the best! Keep up what you are doing! More

My experience yesterday was nothing short of astounding, talking to the service representative was the highlight of my entire day. He made easy conversation while getting me on my way and was genuine and ve talking to the service representative was the highlight of my entire day. He made easy conversation while getting me on my way and was genuine and very kind! I will be a customer for life! More

Steve was very friendly and accomodating with my questions. The recommended services are great for my vehicle and only the required ones were completed! Great service for a new customer in town! questions. The recommended services are great for my vehicle and only the required ones were completed! Great service for a new customer in town! More