BMW of Southpoint

Anthony provided great customer service and kept me updated throughout the process. When my part finally arrived, it was quickly handled on the same day. updated throughout the process. When my part finally arrived, it was quickly handled on the same day. More

The service department was phenomenal. Anthony Scott kept me update to date the entire way. Timely, efficient and responsive! I will without a doubt be a returning customer. me update to date the entire way. Timely, efficient and responsive! I will without a doubt be a returning customer. More

I was notified by one of the service personnel at Performance BMW Southpoint that my 2021 330i has a recall due to potential faulty seatbelts. I was going to wait for their service guy to replace the Performance BMW Southpoint that my 2021 330i has a recall due to potential faulty seatbelts. I was going to wait for their service guy to replace the seatbelts which was scheduled to take about an hour and a half to complete. I was an hour early but Malcolm the staff attendant who waited on me) got me in right away and less than 40 minutes later I was informed that everything checked out just fine and I was on my way home. Malcolm, aware of my time constraints, made every effort to get me in and out as quickly as possible while maintaining professionalism, friendliness, and an easy going style. More

Extremely fast and efficient service. Joey Adams was my service adviser and got me checked in and on my way in record time. I appreciate the ability to schedule appointments online. It makes taking care of service adviser and got me checked in and on my way in record time. I appreciate the ability to schedule appointments online. It makes taking care of your vehicle so convenient. More

I have owned well over 40 cars in my life and I have never experienced the level of service as I do with BMW of Southpoint. Have been a customer for almost 10 years. Quite simply, they make you feel lik never experienced the level of service as I do with BMW of Southpoint. Have been a customer for almost 10 years. Quite simply, they make you feel like family. Patricia Fradenberg and Malcolm Fields are always able to accommodate my service needs and Felix is the best BMW tech on the east coast. More

This was no different than the many visits I've had over the years. Fast, and correct. They found the issue, special ordered a unique part from Germany and put it all back together quickly. the years. Fast, and correct. They found the issue, special ordered a unique part from Germany and put it all back together quickly. More

Best service, friendly advisors and always very helpful. They always greet you with a smile and very attentive to your needs. I’ve been a happy customer for 15+ years. They always greet you with a smile and very attentive to your needs. I’ve been a happy customer for 15+ years. More

Thank you, Malcolm Fields! Pretty seamless from start to finish. Extremely simple reservation form online to secure an appointment and describe the services needed. Complimentary Uber/lyft rides while waiti finish. Extremely simple reservation form online to secure an appointment and describe the services needed. Complimentary Uber/lyft rides while waiting for the vehicle, and updates while my vehicle was being serviced included a video from the technician - pretty cool! More

I brought a 09 135i I was planning on purchasing in for a pre-purchase inspection. I was also interesting in getting a Dinan tune for the car. I was extremely impressed by the thoroughness of the PPI, includ pre-purchase inspection. I was also interesting in getting a Dinan tune for the car. I was extremely impressed by the thoroughness of the PPI, including a video emailed to me showing underneath the car, along with pointing out the oil filter housing gasket leak. This really helped me feel confident that I was buying the right car. Joey helped make the entire process quick and easy and was a joy to work with. When I picked up the car, Joey brought me into the back to speak with Drew and Felix about the tune. We nerded out about the car and had a ton of fun talking about the plans for the tune and accessories that I want. I can't wait to continue working with them! More

Harold at BMW Southpoint was a great service advisor. Upon arrival he immediately greeted me and was very inviting. He went through all my service options and made the appropriate recommendations. He wen Upon arrival he immediately greeted me and was very inviting. He went through all my service options and made the appropriate recommendations. He went over all the details and was very informative of everything that my car needed. My car was completed in a timely manner. I will fefiybe back for my next service. More