BMW of Southpoint

Wonderful always nice and professional they get the job done excellent service department able to work in car for light in glove box thank you! done excellent service department able to work in car for light in glove box thank you! More

VIP costumes service.The staff welcoming you as soon you VIP costumes service. The staff welcoming you as soon you enter the doors . They gave us a loaner car until the service is done . Many thanks to M VIP costumes service. The staff welcoming you as soon you enter the doors . They gave us a loaner car until the service is done . Many thanks to Mr.Anthony Scott. More

I always receive excellent personal customer service from Anthony Scott and the staff is wonderful as well. Guest snacks are provided with a Starbucks coffee machine, you guys are the best..... Anthony Scott and the staff is wonderful as well. Guest snacks are provided with a Starbucks coffee machine, you guys are the best..... More

I was interested in a very specific vehicle that this dealership had. I live about 4 hours away so I spoke with Travis who handles the online inquiries. He was helpful and was easy to work with. My own p dealership had. I live about 4 hours away so I spoke with Travis who handles the online inquiries. He was helpful and was easy to work with. My own piece of advice for him is to gauge your audience prior to making statements. To be specific, he was slightly condescending in his tone and almost seemed surprised that I thought the car was slightly over priced. He responded in a condescending tone about the value of the car. I know a dealership needs to be profitable and they need to try to maximize money. It's a business. I understand that, but his tone was actually off-putting. However, he quickly changed his tone when I was obviously a very serious buyer saying I'd come the next day and purchase the vehicle. I'm sure many people just talk to dealerships and play the "negotiating game" and it doesn't result in a sale and that can be frustrating for dealerships, but at first interaction you need to give the customer the benefit of the doubt. After talking to Travis, I was handed off to Tyler who was incredible to work with. He went above and beyond any car salesperson has ever done. Normally, you have to "just deal" with the salesperson, but with Tyler, I was so impressed with his friendliness, his laid back attitude, no pressure approach, and his professionalism that I just can't rave enough about him. He's extremely personable and I hope this leads to his greatest success. After losing my temporary plate while driving, Tyler sent another plate to me. After getting my money, he could easily just forget about the customer and stop responding to texts, but that's not Tyler. BMW of Southpoint is truly lucky to have him as an employee. More

Jason was spot on with service, friendliness and keeping me informed through out the whole process. The biggest complaint I have is having to write at LEAST 25 words to leave a review! me informed through out the whole process. The biggest complaint I have is having to write at LEAST 25 words to leave a review! More

Nate was the best. He checked me in quickly, arranged a ride back to my home office, and provided updates on the service of my vehicle. Jennifer followed up later to ensure my experience was awesome. I fee ride back to my home office, and provided updates on the service of my vehicle. Jennifer followed up later to ensure my experience was awesome. I feel like a valued customer when I visit this dealership. More

Good service. Explained everything clearly and kindly. Because of wifi issues, service videos were not coming through to my phone or very delayed. Recommended service costs are quite pricey Because of wifi issues, service videos were not coming through to my phone or very delayed. Recommended service costs are quite pricey More

Service was accurate and timely.. Harold did a great job on communication of when the vehicle would be ready. The tech agent also pointed out some potential issues with alignment on communication of when the vehicle would be ready. The tech agent also pointed out some potential issues with alignment More

Consistently top notch customer service! Malcolm F. Was super helpful and communicative on my most recent visit. Great and personable staff that talked me through the process. super helpful and communicative on my most recent visit. Great and personable staff that talked me through the process. More

Well done. I was there at 7 am, opened promptly, took me 5 minutes to register, driver was there in 10 minutes and car ready after 10K service in 2 hours. They took video of inspection process. Really wel 5 minutes to register, driver was there in 10 minutes and car ready after 10K service in 2 hours. They took video of inspection process. Really well done More