BMW of Southpoint

I was interested in a very specific vehicle that this dealership had. I live about 4 hours away so I spoke with Travis who handles the online inquiries. He was helpful and was easy to work with. My own p dealership had. I live about 4 hours away so I spoke with Travis who handles the online inquiries. He was helpful and was easy to work with. My own piece of advice for him is to gauge your audience prior to making statements. To be specific, he was slightly condescending in his tone and almost seemed surprised that I thought the car was slightly over priced. He responded in a condescending tone about the value of the car. I know a dealership needs to be profitable and they need to try to maximize money. It's a business. I understand that, but his tone was actually off-putting. However, he quickly changed his tone when I was obviously a very serious buyer saying I'd come the next day and purchase the vehicle. I'm sure many people just talk to dealerships and play the "negotiating game" and it doesn't result in a sale and that can be frustrating for dealerships, but at first interaction you need to give the customer the benefit of the doubt. After talking to Travis, I was handed off to Tyler who was incredible to work with. He went above and beyond any car salesperson has ever done. Normally, you have to "just deal" with the salesperson, but with Tyler, I was so impressed with his friendliness, his laid back attitude, no pressure approach, and his professionalism that I just can't rave enough about him. He's extremely personable and I hope this leads to his greatest success. After losing my temporary plate while driving, Tyler sent another plate to me. After getting my money, he could easily just forget about the customer and stop responding to texts, but that's not Tyler. BMW of Southpoint is truly lucky to have him as an employee. More

Jason was spot on with service, friendliness and keeping me informed through out the whole process. The biggest complaint I have is having to write at LEAST 25 words to leave a review! me informed through out the whole process. The biggest complaint I have is having to write at LEAST 25 words to leave a review! More

BWM of Southpoint (Hendrick) is like having Christmas every day of the year! I have bought cars from many area dealers over the years, but no other place is like BMW of SP. They have EVERYTHING to make every day of the year! I have bought cars from many area dealers over the years, but no other place is like BMW of SP. They have EVERYTHING to make me feel special, comfortable and appreciated. They don't always say 'yes' to a deal if it is no right for me. This is very much appreciated as I do not want to leave worse than I came in financially. The folks at BMW of SP really look out for me in that regard. However, taking care of my vehicle until it is really time to trade, is exceptional! Thank you Nate at BMW of SP for making me feel absolutely great! More

I have had some issues with this service center in the past, but they always seemed very open to improving. This time it was much better. My service associate Harold Harris was very friendly and explain past, but they always seemed very open to improving. This time it was much better. My service associate Harold Harris was very friendly and explained all the expectations for the process and the timing. And the service personnel found the problem and resolved it very quickly. I will feel much more comfortable making future appointments going forward. More

Great customer service!! I would recommend this store to all in the triangle. Very beautiful location right next to SouthPoint Mall. My go to store!! all in the triangle. Very beautiful location right next to SouthPoint Mall. My go to store!! More

Josh Randle was great to work with. I had a car emergency come up and he worked to find the best result for me. He truly went above and beyond to turn a crappy day into a great experience. He is emergency come up and he worked to find the best result for me. He truly went above and beyond to turn a crappy day into a great experience. He is an exceptional service advisor and generally a great person! More

Thank you to Josh and the entire service department for going above and beyond to provide exceptional service. The whole process was stress free; I truly appreciate the attention to detail. Always a plea going above and beyond to provide exceptional service. The whole process was stress free; I truly appreciate the attention to detail. Always a pleasure Southpoint BMW. More

I was very pleased with my recent service visit. Kenneth Butron keep me informed throughout this service event – no surprises. Very satisfied customer! Doug Weatherspoon Butron keep me informed throughout this service event – no surprises. Very satisfied customer! Doug Weatherspoon More

Just had an Outstanding Experience buying a 2018 BMW M550 from Southpoint BMW, and with our Client Advisor Shehab Sheibani. After a nightmare wasted five days with a dealer in Boston, who were just too busy from Southpoint BMW, and with our Client Advisor Shehab Sheibani. After a nightmare wasted five days with a dealer in Boston, who were just too busy to deal with me. And another wasted four days with a dealer in Atlanta who didn't even know that the car we were doing a deal on had already been Sold, Southpoint was the total opposite. They gave me their full attention, answered all my questions, and went above and beyond solving a problem with the tires that were on the car. The whole deal was done by phone and e-mail, I flew into Durham and am driving it home to Oregon as I write this. I can not say enough about them, and would not hesitate recommending them to anyone looking for an exceptional buying experience! More

Jonathan Monterrosa helped me purchase my x3. My husband and I had a great experience with this purchase. Jonathan was also very helpful to my husband, who is interested in a car for himself. We loved our e and I had a great experience with this purchase. Jonathan was also very helpful to my husband, who is interested in a car for himself. We loved our experience and plan to be repeat customers here. More