BMW of Southpoint

Great appt. My recent service appointment at BMW Southpoint was seamless from the initial scheduling of the appointment until I picked up my car. My service advis My recent service appointment at BMW Southpoint was seamless from the initial scheduling of the appointment until I picked up my car. My service advisor, Christian, was attentive to my service, responsive to my questions and pleasant to work with. More

Exceptional Service Department, They Go The Extra Mile I've had service conducted here several times now and each time I do, I'm really impressed by not only the quality and timeliness of the work, but als I've had service conducted here several times now and each time I do, I'm really impressed by not only the quality and timeliness of the work, but also the friendliness of the staff and professionalism of everyone here. I've had service technicians go out of their way to isolate a particular wind noise which led to replacing a faulty window seal. I've also had some great advice regarding my AWD system from Robin Smith my service advisor who I've worked with exclusively since coming to BMW of Southpoint. Robin is always super friendly and goes out of her way to answer any and all questions I have. I sincerely appreciate a service department that works this hard and has such a great staff working for them. When I've needed a loaner vehicle for longer term work, Laura Elam has always been very helpful and friendly as well. More

Thankyou!! Your friendliness,promptness and expertise made me appreciate you and your help during my cars collapse -you are even better than Charlotte where I li Your friendliness,promptness and expertise made me appreciate you and your help during my cars collapse -you are even better than Charlotte where I live! I will return to you for future service even though I live out of town! More

Exemplary experience. From the phone scheduling of my appointment for inspection and detailing to my initial contact with my service advisor, I was treated with the utmost From the phone scheduling of my appointment for inspection and detailing to my initial contact with my service advisor, I was treated with the utmost respect and care. My concerns were listened to and clarified before any action was recommended so that I did not feel pressured into getting something I didn’t need. The work was performed as specified and reviewed with me before I left the service area. My service advisor encouraged me to contact him directly if I experienced any problems. We checked over the car together before I left the dealership. I am very happy with the way this visit turned out. More

Easy repair visit Good experience - easy to schedule, in and out of drop off in five minutes, pick up was similarly easy. Repairs completed as expected and no additiona Good experience - easy to schedule, in and out of drop off in five minutes, pick up was similarly easy. Repairs completed as expected and no additional costs. More

Great Service and exceptional people Never had an issue taking my car in for anything needed. Extremely helpful people at the front desk and great work done on the car. Never had an issue taking my car in for anything needed. Extremely helpful people at the front desk and great work done on the car. More

Exemplary I booked an appointment online via chat because no one answered the phone. The chat person was not very attentive as I he asked for information that I I booked an appointment online via chat because no one answered the phone. The chat person was not very attentive as I he asked for information that I had already given him in the chat. He managed to schedule the appointment the next day; website says none are needed between 2-6, which is great, but I set one anyway. Took my vehicle in and it was delivered when they said it would be ready. I was a little disappointed that the service advisor noted the mirror tag as no wash so my vehicle was not cleaned. Grant it, it was raining, but he should have asked if I wanted it done like two other service advisors asked their clients. They could have vacuumed the car even if they could not wash it. More

Another great experience This is at least my 5th BMW from this desire While my salesman Ed Hagen is one of the reasons for my loyalty, it is thee service department that brin This is at least my 5th BMW from this desire While my salesman Ed Hagen is one of the reasons for my loyalty, it is thee service department that brings me to this dealer More

Outstanding Service The personnel at Performance BMW at Southpoint always excels at providing professional, warm, and courteous service. Without any reservation I not onl The personnel at Performance BMW at Southpoint always excels at providing professional, warm, and courteous service. Without any reservation I not only highly recommend buying your next BMW from Performance but in utilizing their service department for your car’s maintenance. More

Great customer service and needed repairs Made an appointment and was taken in a timely and courteous manner. Provided with a loaner BMW and work completed within a few hours.. I was very ple Made an appointment and was taken in a timely and courteous manner. Provided with a loaner BMW and work completed within a few hours.. I was very pleased with the experience... More