BMW of Southpoint

The best Wonderful in every aspect: customer service, diagnosis, shuttle, wait time...it was my first visit and a very impressionable one. I'm definitely makin Wonderful in every aspect: customer service, diagnosis, shuttle, wait time...it was my first visit and a very impressionable one. I'm definitely making this my service center. More

Excellent customer service with a touch of effectiveness communications. Kenneth was sympathetic due to me coming in with a problem and making sure they finished the car while with a touch of effectiveness communications. Kenneth was sympathetic due to me coming in with a problem and making sure they finished the car while I just got out of the hospital at Duke Raleigh and was hurting badly. More

Excellent Service My customer service rep (Carnell) was wonderful. He gave me his honest opinion about what he thought I needed and what I didn’t need at this time. He My customer service rep (Carnell) was wonderful. He gave me his honest opinion about what he thought I needed and what I didn’t need at this time. He explained various options to me. In addition, the waiting area was very comfortable and accommodating. I was able to relax and to take care of business when I needed to. I always feel like a VIP when I’m there. Thank you for an excellent experience! More

BMW Southpoint Brought vehicle in for service. Team was prompt, friendly and informative. They made sure all services were up to date. Over all a Great service team. Brought vehicle in for service. Team was prompt, friendly and informative. They made sure all services were up to date. Over all a Great service team. More

Needed service for a check engine light I received amazing service from Ryan Hinkel and his team of technicians. They were able to work with my busy schedule, get me in on time to my appoin I received amazing service from Ryan Hinkel and his team of technicians. They were able to work with my busy schedule, get me in on time to my appointment, and provided top notch service. It is nice to get an honest opinion of service that is needed for my vehicle. I feel like other service stations in the past were just looking to make a profit on everything and not tell me what was best financially for me. I will always be using BMW of Southpoint going forward. More

Amazing Service After going to two Mercedes dealerships in town and getting poor service, I went to BMW of Southpoint. From the minute I went into the dealership, the After going to two Mercedes dealerships in town and getting poor service, I went to BMW of Southpoint. From the minute I went into the dealership, the staff treated me with respect and kindness. They took the time to answer my questions and help me find and buy the perfect car for me. I highly recommend you go to this dealership and get the same excellent service I got. From William McDuffie (aka Mack), my salesman, to Shawn Choudhry the manager to Jon Hilliard finance manager, I got great service. I sincerely thank you all. More

Effortless excellent new X2 Southpoint BMW is a very nice new facility with a friendly helpful team. Anthony Scott was courteous and attentive and went the extra mile to get me i Southpoint BMW is a very nice new facility with a friendly helpful team. Anthony Scott was courteous and attentive and went the extra mile to get me in the exact car I wanted, at a great price! More

Service Department put 100+ miles on my BMW M3 I brought my 2015 BMW M3 to this dealership where I made the original purchase. The car was in their possession for more than 6 weeks with virtually I brought my 2015 BMW M3 to this dealership where I made the original purchase. The car was in their possession for more than 6 weeks with virtually no updates - I never once received a response to any requests for a phone conversation. The lack of clarity was so bad that the only way I could get any answers was to physically visit the shop. The service rep would only communicate via text but only at their initiation. With one exception. The day that I revoked my authorization for the Service Dept to test drive the vehicle the rep responded that repairs were complete (!) The rep further noted that following a wash and cleaning that the car could be picked up. When I picked it up...it was filthy but more concerning was the 116 miles that were logged on my car. Clearly the car had been driven over the holidays as there were remnants of food having been consumed in the car(!) When I called the service rep out to ask about the condition of the car he said only (1) that I could wait while he vacuumed it and (2) he would have to inquire about the number of miles. In short, he was in denial-and-deflect mode. Bottom line: think twice about your purchase from Southpoint because while you may have had a decent buying experience (I did) you cannot expect to be treated other than as a "mark" once you are in the service cycle. More

Best car Purchase Buying a car can be quite nerve-wracking at times. The guys at BMW of Southpoint put my anxiety to ease. Anthony Scott took great care of me and was v Buying a car can be quite nerve-wracking at times. The guys at BMW of Southpoint put my anxiety to ease. Anthony Scott took great care of me and was very patient with me as I purchased my first luxury car. I left there feeling like I’d never buy another vehicle from anyone else. More

The Best Car Buying Experience Ever!!! This was the Best Car Buying Experience Ever. My car suffered extensive water damage during Hurricane Florence. I contacted Anthony Scott at BMW of So This was the Best Car Buying Experience Ever. My car suffered extensive water damage during Hurricane Florence. I contacted Anthony Scott at BMW of Southpoint to purchase and replace my car. Mr. Scott is professional, extremly patient, pleasant and he actually listens to your needs and wants. He made my car buying experience seem effortless, without pressure and enjoyable .Mr. Scott is an exceptional Client Advisor. Thank You again Mr. Scott for making this the best car buying experince ever. More