BMW of Southpoint

Excellent Purchasing Experience! I bought my second BMW from Erik Laird at Performance, and for the second time, Erik delivered world-class service! He was extremely accommodating thr I bought my second BMW from Erik Laird at Performance, and for the second time, Erik delivered world-class service! He was extremely accommodating throughout the entire process, and made what could be a very stressful experience completely stress-free. Ed Hagen was also extremely helpful on my lease return, and Jon Hilliard (the finance manager) made the deal finalization process easy, quick, and fun (at least as fun as signing paperwork can be)! These guys and this dealership are the reasons why I drove from Ohio to NC to lease my second BMW...and definitely will do again in the future! Thank you Jon, Erik, & Ed! More

Need a New Transmission after Warranty Expired I purchased my 2012 X3 new from Performance BMW with great customer service until my 100k warranty expired. Late last year I took my car to the deale I purchased my 2012 X3 new from Performance BMW with great customer service until my 100k warranty expired. Late last year I took my car to the dealership to inspect the transmission because it would lurch forward when accelerating from a standstill. There was only a few thousand miles left on the warranty and their fix was to change the computer program. Unfortunately, this did not correct the problem. I took my car again after the warranty just expired and now they say it needs a new 10k transmission. I don't understand how a transmission can go from a computer program change to needing a new transmission over the course of 4k-5k miles. I will never purchase a car from Performance BMW again. More

Service department needs to be re-certified on BMW repairs If you value your time and money do NOT visit Performance BMW Chapel Hill. Their service department went every direction but the right direction to re If you value your time and money do NOT visit Performance BMW Chapel Hill. Their service department went every direction but the right direction to repair my vehicle. I was having intermittent starting problems and had my vehicle towed to Performance BMW in Chapel Hill in December. They took my car in after a day the service advisor calls me to notify me of the issue...a battery less than a year old, and remote car starter that was professionally installed 7 years ago. As and woman and someone who knows nothing about repairing a vehicle, I took their word for it, and I got taken advantage of!!! I agreed for them to remove the remote car starter and replace the battery. Not even a week later I am stranded with my daughter due to the vehicle not starting. I towed the vehicle there again, now they said it was the immobilizer system that was causing it not to start. I needed my car to get to work and take my daughter to and from school so again I agreed and paid the additional cost. This time, my vehicle lasted 8 days before failing. I called them and they said bring it in. I dropped off my car and now they guessed it is the fuel pump to the tune of $1500. I've spent a large sum of money chasing this issue. I always take my car to a BMW dealership for all of my repair needs, because I thought they would be properly trained to and have the right tools to service my vehicle...my fault for assuming and allowing them to take my money. At this point I realized it was time to purchase a new non BMW or get a second a opinion. I love my BMW and could not see my self letting it go due to someone else's incompetence, I decided to tow my baby to a different repair facility and within 30 minutes of them trouble shooting they diagnosed it was a bad fuel pump RELAY, a $30 part not a $900 one. I have made 3 trips to this dealership for the same issue, and each time I'm told a different diagnostics, that keeps costing me more money and the problem remains. I don't blame the service advisor at this dealership, I blame the mechanic or mechanics that worked on my car for not valuing a customer's time and money! But a service department is only as strong as it's weakest link and the weakness of Performance BMW of Chapel Hill will cost you LOTS of money. Buyer Beware! More

A Wonderful Buying Experience! OUTSTANDING Auto...Outstanding Dealership...Outstanding People...and quite simply....an Outstanding Buying Experience! I drove up in a beat-up old OUTSTANDING Auto...Outstanding Dealership...Outstanding People...and quite simply....an Outstanding Buying Experience! I drove up in a beat-up old Ford Taurus and drove off the lot in a beautiful Metalic Blue 328i a few hours later. I can not say enough about the entire staff at Performance. Every Advisor was friendly and courteous. The GM Tim Blancett made it clear, it wasn't just about this purchase, but the ones thatwill follow in the future. They are into long term relationships. As a salesman myself, I notice those "little" things, like how people treat you, smile, positive attitude, etc. That's the beginning of a long term relationship. Tim hooked me up with Curtis Griffie, one of his expert Advisors. Expert is very fitting for Curtis. He is friendly, knowledgable, and attentive. He listens, and then delivers what you are looking for. My Buying Experience wasn't about being sold as much as it was about me enjoying the craftsmanship and performance of the car. Curtis then asked the "right closing" questions without me even noticing. Once we had decided on the right model and car, Curtis put together a deal with Jon Hilliard in Finance to make everything fit within my budget. Jeff Amegod reviewed the numerous options and accessories BMW provides and makes available to the owner, which I will consider. My wonderful experience was topped off with an hour with "The Genius". Yes, a Genius... Jonathan Monterrosa. He is the "walking encyclopedia" to making your BMW driver friendly and a smooth transition from the Dealership to your driveway and points in between. And to top it off, he is available at any time, give him a call or pop in to see him. Bottom Line friends, Performance BMW in Chapel Hill is a great Dealership with wonderful NON-Pressure Auto Advisors and Staff. They truly care about you and will leave no stone unturned in making you part of their family. Thanks again Tim Blanchett, Curtis Griffie, Jon Hilliard, Jeff Amegod, and Jonathan Monterrosa. Best Regards and continued Success! dp More

Not easy to deal with I bought my new BMW 320i for this dealership and was quite satisfied with the sales person. After few months, I started having few issues with my car I bought my new BMW 320i for this dealership and was quite satisfied with the sales person. After few months, I started having few issues with my car - A/C and heating systems issues, door/roof noise, etc. After scheduling an appointment, the service could not detect the issues I explained... I dont know if they really paid any attention to what I had to say. I had to take back without any fixes done. The issues on my car continue to show... I had to drive without the a/c running in a hot summer with 100 deg, although I dont mind once or twice. It continued to happen more frequently... obvisouly, no one would like to adjust after paying so much for the car which supposed to work. In the end, I had to do my own research on the car and identify the cause of the issues... apparently, a/c issue was one of the recalls. Dont think the service dealer knows about it :(. I printed it out and scheduled another service with them. Ultimately, they had to fix it because of the paper work I got from the BMW online. I wonder they ever try to look into the issues that we report. The door noise on my car still exists :(. I dont know what to do.... I am loosing interest in my BMW, only because of the bad service. I am trying another dealer next week, fingers crossed! More

Amazing staff The whole staff was amazing. My rep James was a very personal guy. They helped me walk out with my car. Very fast and easy. The whole staff was amazing. My rep James was a very personal guy. They helped me walk out with my car. Very fast and easy. More

Scheduling service is a hassle, & loaner cars are not available. I bought their service package when I bought the car new. What I find is that the try not to give a loaner if all possible and we prefer y available. I bought their service package when I bought the car new. What I find is that the try not to give a loaner if all possible and we prefer you wait or use their shuttle service. Their shuttle service is okay on the pick-up but not on the return as they stop by 5:00 which means you need to leave work early. My last service call didn't catch everything and 1 week later I was getting new warnings on my vehicle display. Again I had to burn a few more hours of my time. Overall they are far below the service I get on my Lexus dealer in the same town. I am not alone in my town with my disappointment with Performance. I will never buy another car from Hendricks and I" m done with BMWs, More

Any time our car needs service, we are met at the door and either informed how long the service will take and shown to the comfortable waiting area or given a loaner. If we choose the car is delivered to and either informed how long the service will take and shown to the comfortable waiting area or given a loaner. If we choose the car is delivered to us at our home when the work is complete. Even though we bought one of the least expensive cars they sell, we are always treated as though we bought the most expensive! More

I was referred to Nasir from a very satisfied Performance customer. An internet search of used inventory yielded what appeared to be exactly what I needed. I reached out to Nasir and began the process. Holly customer. An internet search of used inventory yielded what appeared to be exactly what I needed. I reached out to Nasir and began the process. Holly was extremely responsive and customer oriented. Nasir is a true professional. I all but closed the entire transaction including an trade in over the internet and phone. The F and I gentleman, Bob was also very friendly and professional. Great experience all around. The three hour drive to Chapel Hill from Southeast Virginia was well worth it. More

I recently purchased a CPO 550i GT from Performance BMW. By far this was my best car buying experience and my best purchasing experience hands down. As an out of state purchaser I requested a pre-purchase By far this was my best car buying experience and my best purchasing experience hands down. As an out of state purchaser I requested a pre-purchase inspection in which sales associate Jon Hilliard (my primary point of contact) graciously drove to a mechanic of my choice. Jon did everything right (prompt replies to vehicle condition both pre-purchase and post-receipt, clear communication of paperwork and vehicle arrival, always delivering what he promised). Additionally when committing to purchase I interacted with Tim Blancett (sales manager) in which I stated my requests based on the pre-purchase inspection and we came to a speedy deal (<10 min) that I was extremely pleased with and hopefully so were they. If you want to experience what true customer service is during and after a BMW (or any product) purchase I would recommend seeking out Jon Hilliard and Tim Blancett at Performance BMW. Even post-delivery when I noticed there was a missing privacy panel Jon replied while on vacation time and has made me feel like I am truly a valued customer. More