BMW of Southpoint

Amazing staff The whole staff was amazing. My rep James was a very personal guy. They helped me walk out with my car. Very fast and easy. The whole staff was amazing. My rep James was a very personal guy. They helped me walk out with my car. Very fast and easy. More

Scheduling service is a hassle, & loaner cars are not available. I bought their service package when I bought the car new. What I find is that the try not to give a loaner if all possible and we prefer y available. I bought their service package when I bought the car new. What I find is that the try not to give a loaner if all possible and we prefer you wait or use their shuttle service. Their shuttle service is okay on the pick-up but not on the return as they stop by 5:00 which means you need to leave work early. My last service call didn't catch everything and 1 week later I was getting new warnings on my vehicle display. Again I had to burn a few more hours of my time. Overall they are far below the service I get on my Lexus dealer in the same town. I am not alone in my town with my disappointment with Performance. I will never buy another car from Hendricks and I" m done with BMWs, More

Any time our car needs service, we are met at the door and either informed how long the service will take and shown to the comfortable waiting area or given a loaner. If we choose the car is delivered to and either informed how long the service will take and shown to the comfortable waiting area or given a loaner. If we choose the car is delivered to us at our home when the work is complete. Even though we bought one of the least expensive cars they sell, we are always treated as though we bought the most expensive! More

I was referred to Nasir from a very satisfied Performance customer. An internet search of used inventory yielded what appeared to be exactly what I needed. I reached out to Nasir and began the process. Holly customer. An internet search of used inventory yielded what appeared to be exactly what I needed. I reached out to Nasir and began the process. Holly was extremely responsive and customer oriented. Nasir is a true professional. I all but closed the entire transaction including an trade in over the internet and phone. The F and I gentleman, Bob was also very friendly and professional. Great experience all around. The three hour drive to Chapel Hill from Southeast Virginia was well worth it. More

I recently purchased a CPO 550i GT from Performance BMW. By far this was my best car buying experience and my best purchasing experience hands down. As an out of state purchaser I requested a pre-purchase By far this was my best car buying experience and my best purchasing experience hands down. As an out of state purchaser I requested a pre-purchase inspection in which sales associate Jon Hilliard (my primary point of contact) graciously drove to a mechanic of my choice. Jon did everything right (prompt replies to vehicle condition both pre-purchase and post-receipt, clear communication of paperwork and vehicle arrival, always delivering what he promised). Additionally when committing to purchase I interacted with Tim Blancett (sales manager) in which I stated my requests based on the pre-purchase inspection and we came to a speedy deal (<10 min) that I was extremely pleased with and hopefully so were they. If you want to experience what true customer service is during and after a BMW (or any product) purchase I would recommend seeking out Jon Hilliard and Tim Blancett at Performance BMW. Even post-delivery when I noticed there was a missing privacy panel Jon replied while on vacation time and has made me feel like I am truly a valued customer. More

I feel the services at Performance BMW are impeccable. Very easy to make an appointment. I always felt welcome when I visit them. The process is smooth. I was called during the services for their status u Very easy to make an appointment. I always felt welcome when I visit them. The process is smooth. I was called during the services for their status update. The services are done around the time frame that they projected. A loaner car is provided for my convenience if I don't want to wait there for a longer services. I feel satisfactory and feel can rely on them. More

Did a good job of answering all of our questions. Enjoyed working with him. Helpful in reaching a deal that was reasonable for all involved. Enjoyed working with him. Helpful in reaching a deal that was reasonable for all involved. More

Great service experience as always. Friendly, informed, and dependable automotive experience .Careful research and responses to my questions are always shared with me by Mel Baker, my service consultant and dependable automotive experience .Careful research and responses to my questions are always shared with me by Mel Baker, my service consultant. More

Where to begin.. Trying to select the right color, right interior and right options was a little difficult, not because of Geo but because my wife could not decide. It took a day to figure it all out and G interior and right options was a little difficult, not because of Geo but because my wife could not decide. It took a day to figure it all out and Geo got close on all the in stock X3s but poor Geo could not make it happen on the first trip. I did have an exact idea what my wife wanted. I received a call from Geo and Russ, they found one. I ordered it. Nice job everyone. Setting up the overall purchase was a breeze, got a nice USAA discount, and ordered the assessories. This is my wife's X3, so buying was the only reasonable choice. Then comes Russ and Allison, easy, simple and as painless as you can make it. Russ coordinated the final sale, and Allison made sure I got the lowest rate financing available. We kept the old 528i, even though it was 13 years old, it still reruns like new and looks great. Easy process, and on the day wwe picked it up it was all ready to go. Nicely done Geo, the red bow touch for my wife's birthday was a good idea. Let's not forget Todd in parts... I was ording a replacement cap for the washer reservoir over the Internet, and I received an email from Todd. Wow I did not know he wassa part of my order from an Internet order. Amazing. Well this was my misunderstanding and he saw that I purchased the assessor is for the X3 and gave me the cap for free. He really didn't have to do that, but he did. This was a very nice touch.. Nice job everyone, this was easy, professional, comfortable, and it is nice to find so many friendly people. A new X3 and a new replacement reservior cap for the old 528i in one trip... All with a Smile. Thank you everyone.. I am sure you will see us for the next one too.. Gary and Barb.. More

Where to begin.. Trying to select the right color, right interior and right options was a little difficult, not because of Geo but because my wife could not decide. It took a day to figure it all out and G interior and right options was a little difficult, not because of Geo but because my wife could not decide. It took a day to figure it all out and Geo got close on all the in stock X3s but poor Geo could not make it happen on the first trip. I did have an exact idea what my wife wanted. I received a call from Geo and Russ, they found one. I ordered it. Nice job everyone. Setting up the overall purchase was a breeze, got a nice USAA discount, and ordered the assessories. This is my wife's X3, so buying was the only reasonable choice. Then comes Russ and Allison, easy, simple and as painless as you can make it. Russ coordinated the final sale, and Allison made sure I got the lowest rate financing available. We kept the old 528i, even though it was 13 years old, it still reruns like new and looks great. Easy process, and on the day wwe picked it up it was all ready to go. Nicely done Geo, the red bow touch for my wife's birthday was a good idea. Let's not forget Todd in parts... I was ording a replacement cap for the washer reservoir over the Internet, and I received an email from Todd. Wow I did not know he wassa part of my order from an Internet order. Amazing. Well this was my misunderstanding and he saw that I purchased the assessor is for the X3 and gave me the cap for free. He really didn't have to do that, but he did. This was a very nice touch.. Nice job everyone, this was easy, professional, comfortable, and it is nice to find so many friendly people. A new X3 and a new replacement reservior cap for the old 528i in one trip... All with a Smile. Thank you everyone.. I am sure you will see us for the next one too.. Gary and Barb.. More