BMW of Southpoint

Dealership is easy to schedule work with. Work is always completed on time and within the cost estimated. If additional work is discovered I have always been contacted to review the additional repair and pr completed on time and within the cost estimated. If additional work is discovered I have always been contacted to review the additional repair and provided with a firm estimate. More

I had a unique problem with a convertible top that would only partially close........they cleared the problem the same day I took the car in, and at a very reasonable cost. Maurice was the very helpful ser only partially close........they cleared the problem the same day I took the car in, and at a very reasonable cost. Maurice was the very helpful service advisor. More

This dealership and the employee I have indicated are truly professional. This dealership always has the parts for the problem with my car or will get it in the next day. truly professional. This dealership always has the parts for the problem with my car or will get it in the next day. More

Just bought a 2009 pre certified 528 xi from Performance, and had very positive experience. Ian Thompson and Ed Hagen are great to work with. Highly recommeded. and had very positive experience. Ian Thompson and Ed Hagen are great to work with. Highly recommeded. More

I take my BMW X3 to this dealer because I want it to be fixed right. Dealer service can be expensive but I feel the life of the vehicle over many years is worth the extra paid to someone who knows what the fixed right. Dealer service can be expensive but I feel the life of the vehicle over many years is worth the extra paid to someone who knows what they are doing and uses quality parts. I have had good luck making appointments via the web, getting the car for service and returned in 1-2 days. There have been times when parts needed to be ordered that delayed the return - but a dealer can not stock every part for every car. The service reps listen, they provide updates, they explain the repairs and jump to help when you are in their office. I recommend this dealership. More

My experience was awesome with this dealership simply because of the customer service that was provided! It was absolutely great!Terri made me feel very comfortable with my decision. The price was right because of the customer service that was provided! It was absolutely great!Terri made me feel very comfortable with my decision. The price was right and everything fell into play. More

I had already been to another Raleigh BMW dealership to look at the X3s and received a 'glossy X3 brochure',looked at a few X3s they had on the lot, left my name and picked up a business card from a salesm look at the X3s and received a 'glossy X3 brochure',looked at a few X3s they had on the lot, left my name and picked up a business card from a salesman. I never got a fpllow up call from that dealership. I came home that same day and did an Edmunds 'build a car' to get the price and True Market Value of the X3- and then requested a dealer quote. I got a call from Performance BMW within 5 mins of clicking the button! They had a car on the lot very close to what I had configured and asked if I'd come to look at. I made an appointment the next day and bought the car. The experience that I had at Performance BMW in Chapel Hill was by far the best experience that I've had when buying a car. Everyone that I worked with was professional and customer focused. More

Fast, courteous service says it in a nutshell. They always tell me the price before starting the reparis. Once authorized the repairs are done within the time frame they told me. There is never any pr always tell me the price before starting the reparis. Once authorized the repairs are done within the time frame they told me. There is never any pressure to have maintence work done unless they feel there is a safety issue ie when I went in to have a lighter repaired and they discovered a leaking power steering hose All the other work that was needed as a result of 7 years in another state dealing with a not so reputable dealer was scheduled at my convenience. One example of Performance putting the customer first was was when I went in for an oil change and discovered it was time for a major inspection. They said I could do it then or later. I opted to have it done anticipating sitting in their lounge with a book. Instead, without me asking they arranged for a loaner car so I would not have to wait and could go about my day as previously planned. More

This dealership provides excellent personal attention, easy appointment via phone or on line, shuttle or loaner and actually calls you with updates. You can easliy reach them after the service calli if yo easy appointment via phone or on line, shuttle or loaner and actually calls you with updates. You can easliy reach them after the service calli if you have questions or comments. More

Maintenance on my 2011 535ix. Great, courteous service, recommended tire rotation to extend tire length. Overall service experience was great, Tom was very polite and service took the time the dealer indi recommended tire rotation to extend tire length. Overall service experience was great, Tom was very polite and service took the time the dealer indicated when Inmade the appointment. More