BMW of Southpoint

Malcolm and the service staff are knowledgeable, diligent and communicative. The service recommendations were clearly outline and explained. I am of the opinion that their objective is to do what is needed t and communicative. The service recommendations were clearly outline and explained. I am of the opinion that their objective is to do what is needed to take care of your vehicle while offering service levels that exceed expectations. More

It doesn't matter if I am servicing my newest BMW (Mom's Treat: 2022 Atlantis Blue x-6 M50i) or my high mileage (and those are New Jersey miles) 2016 X-6 50i, I get the same great service. The team is frie Treat: 2022 Atlantis Blue x-6 M50i) or my high mileage (and those are New Jersey miles) 2016 X-6 50i, I get the same great service. The team is friendly, communicates well and gets the job done effectively and efficiently. I was able to schedule my quick service easily, as well. I was even impressed with the technician's after service video. Everything was in good shape, but they observed a nuance regarding my tires and suggested I consider having them rotated front to back next time I am in. It was actually a very thoughtful video--and it gave me confidence in my vehicle (which is important to me). In any event, Patricia Fradenburg and Jessica McCaffrey were superb as always. I shouldn't admit this, but when I have time, I even secretly like spending an hour or so of quiet time in the dealership just to chill out. Crazy, eh? Anyway, recommend these good people highly! More

All the advisors (Nate, Josh, Jason) have been great. They do an exhaustive inspection of the car and document it on video. There are no gimmicks: you can see the video for yourself. We service our 2 BMW They do an exhaustive inspection of the car and document it on video. There are no gimmicks: you can see the video for yourself. We service our 2 BMWs there and have been pleased (yes, a bit pricey, but worth it, we keep our cars many many years). More

Excellent service from Nate! He explained all of the repairs needed and kept me informed of the progress. Everyone on the team did a great job! He explained all of the repairs needed and kept me informed of the progress. Everyone on the team did a great job! More

Service tech - Adam - was great. Prompt, courteous, and professional. Answered all my questions. Would recommend. Prompt, courteous, and professional. Answered all my questions. Would recommend. More

This was my first time visiting BMW Southpoint this past weekend. It was a good experience with no issues. Collins was very helpful and was able to answered my questions. I appreciate the professional se weekend. It was a good experience with no issues. Collins was very helpful and was able to answered my questions. I appreciate the professional service that was provided. Thank you Glenda More

Fast service and great customer support. They offered ubers to and from the dealership when picking up/dropping off my car, and Malcolm Fields was quick to respond to any of my questions thr They offered ubers to and from the dealership when picking up/dropping off my car, and Malcolm Fields was quick to respond to any of my questions throughout the process. More

I always have a great experience at BMW of Southpoint. Nate is always professional and very helpful. I appreciate when they are upfront about the waiting time for service to be completed. Nate is always professional and very helpful. I appreciate when they are upfront about the waiting time for service to be completed. More

We have two cars we get serviced here. Kenny and Malcolm take great care of us and we couldn't be happier. The customer service is fantastic and the sales team is also on point if you're i Kenny and Malcolm take great care of us and we couldn't be happier. The customer service is fantastic and the sales team is also on point if you're in the market for a new car. More

I had a wonderful experience with Thomas Scozzafava he was my personal Client Advisor at BMW Southpoint in Durham NC. Thomas showed the upmost respect and consideration for all my thousands of questions was my personal Client Advisor at BMW Southpoint in Durham NC. Thomas showed the upmost respect and consideration for all my thousands of questions regarding the I4 35 edrive that I ordered in Feburary and took delivery on 04/24/23. Thomas was very knowledgeable of the vehicle and was very patient in showing me all the features. He even washed and shine my tires on a recent visit. This was my first BMW and my second EV so I trusted Thomas expertise of the vehicle. Thank you Thomas Scozzafava for all that you have done in makeing my first BMW purchase hasle free. God bless you and may you continue to prosper! Thomas deserves a 10 star rating! More