BMW of Southpoint

I gave the dealership a five star rating because my Service Advisor, Malcolm Fields, was awesome. Service Advisor, Malcolm Fields, was awesome. More

Jeff C. in the service department at BMW Southpoint was truly a pleasure to work with. From the moment we arrived, he was professional, courteous, and really in the service department at BMW Southpoint was truly a pleasure to work with. From the moment we arrived, he was professional, courteous, and really paid attention to every detail. He took the time to explain everything clearly, kept us updated throughout the process, and made sure we understood what was going on with our vehicle. What stood out most was how honest and trustworthy he was — you can tell he genuinely cares about his customers and wants to do right by them. It's not always easy to find someone like that in the auto service world. Because of Jeff, I feel completely confident bringing my car back here for any future service needs. Knowing he's there gives me peace of mind, and I wouldn’t hesitate to recommend BMW Southpoint to friends and family. More

Always terrific customer service at this dealership. Staff is professional, knowledgeable, and service-oriented. Really appreciate the vehicle inspection videos they share. Even offer complimentary v Staff is professional, knowledgeable, and service-oriented. Really appreciate the vehicle inspection videos they share. Even offer complimentary vacuum and wash sometimes!! More

Appt time was not met, car was not charged after service, and it took 18 minutes for my car to be delivered. and it took 18 minutes for my car to be delivered. More

What stood out the most was the customer care. They kept me updated throughout the process and even followed up afterward to make sure everything was running smoothly. Highly recommend this BMW They kept me updated throughout the process and even followed up afterward to make sure everything was running smoothly. Highly recommend this BMW service center to anyone who wants quality work with excellent customer service. More

I drove away feeling confident and excited about my purchase. Highly recommend this BMW dealership if you’re looking for top-notch service and a stress-free car buying experience! purchase. Highly recommend this BMW dealership if you’re looking for top-notch service and a stress-free car buying experience! More

We purchased a used 330i at BMW of Southpoint and are extremely pleased with the service and care provided by Curtis, Shawn, Kevin and Stacie. Despite a very tricky situation around the financing of t extremely pleased with the service and care provided by Curtis, Shawn, Kevin and Stacie. Despite a very tricky situation around the financing of the car, thanks to Stacie from the finance office, we were able to get it squared away in a fair and professional matter. Thanks to the team at BMW of Southpoint for the great experience! 5 Stars well deserved! ⭐️⭐️⭐️⭐️⭐️ More

Fast, thorough, and efficient work on my 2021 X3 M40i ! Needed that railing recall, new windshield wiper blades and an oil change (to keep that 6-cyl purring). Love that these good folks demonstrate that Needed that railing recall, new windshield wiper blades and an oil change (to keep that 6-cyl purring). Love that these good folks demonstrate that they care about the cars as much as I do--even if they are not brand new. The explanations of the mechanics / technical items are clear and complete. Best of all, they don't assume that a more mature female doesn't want to hear the real details of any automotive issues. Bring it on, as they say! I have driven a BMW since 1992 (starting with my beloved red 525i with its manual transmission). That means I have experienced a number of BMW dealerships / service providers in at least 4 states. Southpoint BMW is, by FAR, the best. ALL the individuals are smart, customer-oriented, and just flat-out good people. Thanks to Malcolm Fields, Josh Randle, Jessica McCaffrey, Curtis Aldershof, and Patricia Fradenburg! More

Good work completed in a timely manner. Service advisor was attentive and timely as well. Service advisor was attentive and timely as well. More

Bright my X3 in for brake service. Staff was friendly, informative, and thorough. Alex K ensured I was in the loop with my options with a perfect balance of professionalism and warmth. Staff was friendly, informative, and thorough. Alex K ensured I was in the loop with my options with a perfect balance of professionalism and warmth. More