BMW of Southpoint

We bought a CPO X3 from them and wanted the convience of a service plan. they sold us on that was 4299.00 and was to cover all maintainance for 60 months. Well this product only extends the maintainence f a service plan. they sold us on that was 4299.00 and was to cover all maintainance for 60 months. Well this product only extends the maintainence for the in service date. So we paid 4299.00 for a service plan that lasted from 5/22/2021 and ran out 1/1/2023, that would be 19 months or 3 oil changes. They also made all kinds of observations, tires..that did not need replacment and not covered. Brakes that were close but not close enough,lasted 3 months before the light came on and could have been covered under warrenty but was not. I can only try to warn people that make sure you understand what they are selling you and how long it will last, because at this dealership they are not looking out for customers. I will not do buisness with BMW of Southpoint or any Hendrick dealership. More

Collins was our service advisor. He was very knowledgeable and helpful easy to work with. Thank you. He was very knowledgeable and helpful easy to work with. Thank you. More

Great time at the new owner's clinic! Learned a lot about the BMW experience and how best to get the most out of an amazing vehicle. Learned a lot about the BMW experience and how best to get the most out of an amazing vehicle. More

Service is always excellent here. Malcolm Fields was my service advisor during my last visit and was both courteous and professional. Malcolm Fields was my service advisor during my last visit and was both courteous and professional. More

Great Service and Excellent Job by Jordan Jones in servicing my BMW. Keep up the good work, Sarah Fuller servicing my BMW. Keep up the good work, Sarah Fuller More

I had a great experience with service on my X6. Patricia followed up personally with me to go over all that was done. Everything went smoothly and I even had a loaner vehicle during service. Patricia followed up personally with me to go over all that was done. Everything went smoothly and I even had a loaner vehicle during service. More

I’ve never had a bad experience with the service team at Hendrick BMW/Southpoint and yesterday was no exception. Josh Randle thoroughly researched the car’s service history and, since my warranty expires i Hendrick BMW/Southpoint and yesterday was no exception. Josh Randle thoroughly researched the car’s service history and, since my warranty expires in 10 days, explained all the options for warranty extension. The work was completed promptly and thoroughly. More

Beyond thrilled with how far the service team went to isolate my inconsistent noise issue. After initially not being able to diagnose the issue, they kept trying, even having the foreman drive the vehicl isolate my inconsistent noise issue. After initially not being able to diagnose the issue, they kept trying, even having the foreman drive the vehicle home for the night (after my approval) and eventually identified and resolved the issue. Also got a sparkling clean vehicle back. Couldn't be happier with my service experience. Great communication throughout the process from my service advisor, Jessica. Thanks! More

The service department was absolutely amazing and my advisor Jessica M was absolutely pleasant and informative the entire time my car was being serviced. advisor Jessica M was absolutely pleasant and informative the entire time my car was being serviced. More