BMW of Southpoint

I love this dealership. They are always respectful and do their best to take care of me when I go in for service. The world is a tough place right now, and they do great wit They are always respectful and do their best to take care of me when I go in for service. The world is a tough place right now, and they do great with limitations placed upon them by the outside world. You can tell they care about their clients. Kenneth, Josh, Jessica, Malcolm, Patricia, Jordan, Anthony, Jeff, Harold, April, Alex, Nate, Collins and crew are the BOMB!!!!! More

This is the best dealer I have ever encountered for service. I was traveling when a light came on the dash indicating a malfunction that needed immediate attention. After finding this was the closest d service. I was traveling when a light came on the dash indicating a malfunction that needed immediate attention. After finding this was the closest dealer along my route, I limped my vehicle to them only to be welcomed with open arms and empathy. I saw the busyness of their service area when I walked in, and thought this could be days before they are able to make an appointment for me car. Instead, they signed me in and told me to give them the day to try to work it in. They updated me at the end of the day letting me know a technician was working on it, but would need more time to diagnose the car. The following day I had a new update with a video from the technician, Nick, letting me know what was wrong with my car. Thankfully they had the parts on hand and could begin the installation upon my approval. Two hours later, Malcolm, texted me letting me know the car was repaired and had been test driven to ensure I was good to go. My home center is not nearly as big, or as well functioning as Southpoint BMW. This store is pristine, comfortable and accommodating with amenities, but the service personnel are superior to any I have ever met before. Friendly, prompt and wanting me back on the road as much as I wanted to be back on the road. They gave me recommendations for local hotels and restaurants and made me feel like I was their long time client....not a stranded motorist trying to shove my way into their schedule. I live 4 hours away, but am going to take the time to come back here for future service. Thank you Southpoint, you have a new fan and loyal client. More

Great experience. Thank you Ben! I left happy with my car. I hope others are able to experience as well Thank you Ben! I left happy with my car. I hope others are able to experience as well More

Malcolm Fields in service is great, I will recommend all my friends to see him! my friends to see him! More

I have had BMW Southpoint service my BMWs for years now. Their service team always take good care of me and I love how they use quick texts to keep me updated. I recently worked with Jessica and she was abs Their service team always take good care of me and I love how they use quick texts to keep me updated. I recently worked with Jessica and she was absolutely great! I would ask anyone who wants a great advisor to ask for her when they come in. -Kenneth More

Everyone was so nice professional and helpful in assisting me while I was there getting my car repaired assisting me while I was there getting my car repaired More

Superb service for our iX. @Malcomb Fields was terrific. And we always start with Ed Hagen who is also a rock star. We have had 6 BMWs and we always will come back for more @Malcomb Fields was terrific. And we always start with Ed Hagen who is also a rock star. We have had 6 BMWs and we always will come back for more More

Jordan really helped me to get timely service. I was in and out in less than two hours. I was in and out in less than two hours. More

Very professional staff that took care of my car services and attentive to my needs. They went in detail what my car needed including a video. and attentive to my needs. They went in detail what my car needed including a video. More

Harold was great. He helped us out very well. Thanx dude for all your help. He helped us out very well. Thanx dude for all your help. More