BMW of Southpoint

Excellent Service Team: Pat F, Jordan Jones. They really care for their customers and make sure all requests are taken care off. They really care for their customers and make sure all requests are taken care off. More

Over a decade ago we were directed to Southpoint BMW (then Hendrick) after having a bad experience at another dealership. It's been a good relationship; service team has done an excellent job. (then Hendrick) after having a bad experience at another dealership. It's been a good relationship; service team has done an excellent job. More

Jessica McCaffrey, who took care of my service needs this time, did a good job in keeping me informed about the progress of the job while I was waiting. time, did a good job in keeping me informed about the progress of the job while I was waiting. More

Love , love, love BMW of Southpoint and Paula McMaster. Professional, detailed, warm, friendly - best car buying experience ever! I ordered my new X3 and everything about the process was exceptional. Go Professional, detailed, warm, friendly - best car buying experience ever! I ordered my new X3 and everything about the process was exceptional. Go see Paula if you're in the market for a new ride - you won't be sorry. More

The advisor was very nice and helped as much as possible. I would definitely recommend him to others for assistance I would definitely recommend him to others for assistance More

Thank goodness for BMW of Southpoint AND for Josh Randle! I brought my maturing X-5 in on its run flat tires b/c I (or rather my daughter) had a flat. I drove slowly on back roads and the run flat tires wor I brought my maturing X-5 in on its run flat tires b/c I (or rather my daughter) had a flat. I drove slowly on back roads and the run flat tires worked well which was a blessing. Josh Randle took care of me (on a Monday without an appointment no less). While he was checking out the car he noticed it was leaning alot to one side. Long story short I ALSO had a rear end air suspension failure. My daughter had heard a big "whooshing" sound when she parked it right when she saw the flat--it may have actually been the air bag. Now this is a big repair, but clearly one that is necessary for safety and comfort. It is SO MUCH BETTER to be able to take care of these things when you are at the dealer rather than having the failure happen during a trip (local or otherwise). Josh got the parts quickly and the repair was done lickety split. So while it was a bigger expense than I had been expecting, I am so grateful that he noticed the problem and took the initiative to investigate it. I tend to keep my BMWs on the road for at least 10 years---and this is the kind of dealer / partner I need. Can't say how much I appreciate Josh's extra efforts and the technical expertise needed to fix this baby up!!!! So lucky that I found BMW of Southpoint. More

The advisor was very nice and helped as much as possible. I would definitely recommend him to others for assistance I would definitely recommend him to others for assistance More

BMW of Southpoint is the epitome of what a dealership should be. Great service, great atmosphere, awesome mannerism. should be. Great service, great atmosphere, awesome mannerism. More

April did a great job setting up my service appointment. Everything was spot on, even provided ride home. Everything was spot on, even provided ride home. More

Exceptional as always. Always professional w/ painstaking attention to detail and commitment to exceptional service and experience. My service adviser (Kenneth) kept me Always professional w/ painstaking attention to detail and commitment to exceptional service and experience. My service adviser (Kenneth) kept me informed and delivered my car back, with work complete, ahead fo schedule. More