BMW of Southpoint

Malcom Fields & all staff were courteous. Malcom was friendly, knowledgeable about what services my car needed & explained in detail. He met me before I even got out of my car, with warm fri Malcom was friendly, knowledgeable about what services my car needed & explained in detail. He met me before I even got out of my car, with warm friendly smile & how can I help u. All from that point was only totally up beat & positive. Thanks for the great experience. More

We've bought 2 cars here from Will McDuffie, absolutely loved his level of service (and his patience). Have been equally impressed by Service Department, super clean and attentive, and no disappointments w loved his level of service (and his patience). Have been equally impressed by Service Department, super clean and attentive, and no disappointments with the Service Advisors. The latest was Malcolm Fields that got us in and out! More

I've brought multiple BMWs here for pre-purchase inspections and have always had an excellent experience. The technicians will send you videos of the things they find from simple things like questi inspections and have always had an excellent experience. The technicians will send you videos of the things they find from simple things like questionable aftermarket addons to parts nearing end of life. They also provide you a cost summary to fix each thing along with a list of priorities for the found issues without a lot of pressure to have them do it now. This is exactly how I want my service interactions to go. They did forget to run the car through the carwash though but that's not a big deal as I wasn't expecting it until they offered it. Thanks BMW of Southpoint. More

One of woman in service department was so nice because she welcomed me and tried to help me. Also, my service adviser(?) was so helpful. Thank you. I recommend this service department. she welcomed me and tried to help me. Also, my service adviser(?) was so helpful. Thank you. I recommend this service department. More

BMW Southpoint always offers excellent service, is very responsive, and I know I'm getting the best care and followup. Thanks, Pat and Jen! responsive, and I know I'm getting the best care and followup. Thanks, Pat and Jen! More

Had a great experience with the service department. Very effective and personal-specific guidance and information. No immediate upselling. Plan together for the upcoming year and service plan. Very Very effective and personal-specific guidance and information. No immediate upselling. Plan together for the upcoming year and service plan. Very timely and professional communication and care. Definitely recommend. Jessica McCaffrey is a huge asset to this BMW service dept. More

I want to thank both Kenneth Butron and Malcom Fields for explaining in such a learning and detail manner about brakes and rotors. Tech 9532 did a great job of fixing my BMW brake and rotor issues. I li explaining in such a learning and detail manner about brakes and rotors. Tech 9532 did a great job of fixing my BMW brake and rotor issues. I live 60 miles from BMW Southpoint, it is worth the drive to get service when needed. Tech 952 Kenneth Butron Service Rep Malcom Fields Service Rep More

The convenience of BMW of Southpoint is impressive. I went in to get an inspection and it was done in a timely manner. The gentleman I worked with was "brown" and very knowledgable and appreciated my t I went in to get an inspection and it was done in a timely manner. The gentleman I worked with was "brown" and very knowledgable and appreciated my time. Keep up the excellent work!!! More

First rate service. Brought car in for state inspection and minor parts replacement (with appointment). Service department had everything ready to go, so check in with Brought car in for state inspection and minor parts replacement (with appointment). Service department had everything ready to go, so check in with Harold went quickly and smoothly. Car was ready before estimated time. As always, a pleasure working with the Hendricks Team. More

Josh was very kind and made sure all of my concerns were addressed with the car. It was sort of cool to get the video of the technician (Craig) who worked on the car -- the repair shop looked cleaner than o addressed with the car. It was sort of cool to get the video of the technician (Craig) who worked on the car -- the repair shop looked cleaner than our kitchen! We will certainly return for service at BMW Southpoint when the need arises in the future and can recommend them to others without hesitation. More