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BMW of Southpoint

Durham, NC

4.8
1,524 Reviews

225 Kentington Dr

Durham, NC

27713

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Showing 1,524 reviews

August 03, 2022

I recently had my BMW serviced thru Hendrick BMW and the advisor, Anthony Scott was very helpful. They were very professional and detailed in advising me of the repairs that my are needed. Anthony, thru More

by deedee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Scott
Aug 05, 2022 -

BMW of Southpoint responded

Deedee, we really appreciate your feedback! We're glad to hear we delivered such a great service experience. If there's anything further we can do for you, we are happy to help!

August 03, 2022

Jessica McCaffery, service advisor very helpful and courteous In and out in time promised. Nice atmosphere and amenities while waiting More

by Barnyard54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica McCaffery
Aug 05, 2022 -

BMW of Southpoint responded

Barnyard54, thank you so much for your positive comments about BMW of Southpoint! Feel free to reach out to us if you need anything. Have a wonderful day!

August 02, 2022

Malcolm is the absolute best! !! The very next time that you need your BMW serviced, ask for Malcolm, you'll be very well taken care of!!!!!!! More

by jerrybx2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Advisor Malcolm
Aug 04, 2022 -

BMW of Southpoint responded

Jerrybx2, we are so happy to read such a great review about BMW of Southpoint! We are always more than happy to assist you if anything else comes up. Take care!

July 30, 2022

Always a pleasure when I visit Pat and Malcolm for service. They both are very knowledgeable and always recommend services that are in my best interest and not. Very pleased with the detailing service More

by lharer330
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia and Malcolm
Aug 02, 2022 -

BMW of Southpoint responded

Lharer330, thank you for taking the time to leave a review for us at BMW of Southpoint. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out!

July 29, 2022

Ben in sales is amazing. He has my business forever. Jessica in Service is a jewel and super friendly. They have my business forever. More

by actiller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica
Aug 01, 2022 -

BMW of Southpoint responded

Actiller, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!

July 29, 2022

I received a letter advising me that my BMW warranty period was drawing to a close and recommended a courtesy vehicle check. I scheduled one and went in, talked to Jessica and the check was accomplishe More

by marklet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica
Aug 01, 2022 -

BMW of Southpoint responded

Marklet, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 27, 2022

Took the X3 in for an ac checkup and an alignment. Thorough technicians diagnosed a more serious issue with the ac, fixed it as good as new. New tires and alignment as well as the detail cleaning ma More

by BMW Bear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harold Harris
Jul 29, 2022 -

BMW of Southpoint responded

Bmw Bear, we really appreciate your feedback! We're glad to hear we delivered such a great service experience, and help give you the clean, cool, and comfortable ride you deserve. If there's anything further we can do for you, we are happy to help!

July 26, 2022

Clean, well run business. Nate in service was pleasant and helpful. Service tech that did the video of the car was clear and concise. More

by dede6331
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate in service department
Jul 28, 2022 -

BMW of Southpoint responded

Dede6331, we're happy to hear you had such a positive experience with our team! We're glad to hear that the video multi-point inspection was helpful. If there's anything further we can do for you, we are happy to help!

July 26, 2022

Great customer service! Joey was excellent and very helpful and went out of his way to make sure my experience was wonderful. More

by sallybfitz
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Adams
Jul 28, 2022 -

BMW of Southpoint responded

Sallybfitz, we are so pleased you enjoyed your service visit to BMW of Southpoint! We are always more than happy to assist you if anything else comes up. Take care!

July 24, 2022

I always enjoy working with Jessica and Josh when I stop in with my old M3 (171k and counting!) I was initially hesitant to bring a nearly 30 year old car for service at a dealership, but it's been a reall More

by jimmyv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica McCaffrey, Josh Randle
Jul 26, 2022 -

BMW of Southpoint responded

Jimmyv, we are so happy to read such a great review about BMW of Southpoint! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your service experience for your classic M3! Have a wonderful day!

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