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BMW of Southpoint

Durham, NC

4.8
1,524 Reviews

225 Kentington Dr

Durham, NC

27713

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Showing 1,524 reviews

July 24, 2022

Had issue with cooling system. Anthony our service rep jumped right on it and had us taken care of within hours. Great service! The tech did a great job in fixing our issue More

by Dmartin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony In service dept, Tyler Bowyer
Jul 26, 2022 -

BMW of Southpoint responded

Dmartin, we are glad we could help! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 23, 2022

Always feel welcomed here! It’s cool and clean and Harold and Anthony are great. More

by Kathleen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harold Harris and Anthony Scott
Jul 26, 2022 -

BMW of Southpoint responded

Kathleen, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 23, 2022

Kudos to Jessica Mc for her diligence and sensitivity in dealing with a repair issue that went from a 1 day job to 3 days. It was clear that customer satisfaction was paramount, second only to ensuring a qu More

by Richard_L_Tuttle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica McCaffrey
Jul 26, 2022 -

BMW of Southpoint responded

Richard_l_tuttle, thank you so much for the positive review! If you have any further questions, please give us a call. We're always happy to help!

July 22, 2022

Harold at Southpoint was the best ever! !! Kept me informed and delivered all information to me on my service. Love my BMW service department. All greet you with a big smile on there face. More

by Trishhamilton
Customer Service
Recommend Dealer
Yes
Employees Worked With
Harold In service department.
Jul 24, 2022 -

BMW of Southpoint responded

Trishhamilton, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!

July 21, 2022

Jennifer (service advisor) was very a pleasure to work with. Very efficient and got me in and out quick for my service. She even informed me when my service was completed (I can't tell you how many dealer More

by Daniel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Butler
Jul 22, 2022 -

BMW of Southpoint responded

Daniel, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Southpoint. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 19, 2022

It was a very pleasant experience and they treated me very well, even though they told me that they would deliver it to me that same day, but it was not as if I had to wait until the next day for my car More

by Armandorivera487
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica McCaffrey, Katelyn Spinner, Tyler Bowyer
Jul 22, 2022 -

BMW of Southpoint responded

Armandorivera487, thank you so much for your positive comments about BMW of Southpoint! Please don't hesitate to reach out to us if there's anything more we can do!

July 19, 2022

Probably the best experience I have ever had at a BMW dealership. Service advisors were very friendly and helpful when talking about vehicles upgrades and BMW experiences. I have been to various BMW deal More

by Alonzo F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Randle/Jennifer Randle
Jul 22, 2022 -

BMW of Southpoint responded

Alonzo F, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Southpoint. If you have any further questions, please don't hesitate to reach out!

July 19, 2022

Josh was attentive to our concerns and did everything possible to expedite our repair and service. Even found us a ride when repairs exceeded one day. Exceeded our expectations. More

by taboyer2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Randall
Jul 22, 2022 -

BMW of Southpoint responded

Taboyer2, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day!

July 18, 2022

Service provided was excellent. Nate Gibson took good care of me. I look forward to returning. More

by Kevinjj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Gibson
Jul 20, 2022 -

BMW of Southpoint responded

Kevinjj, thank you so much for your positive comments about BMW of Southpoint! Feel free to reach out to us if you need anything. Have a wonderful day!

July 18, 2022

Fantastic service recently. Very responsive, quick to schedule (when the other guys in town wanted 6 weeks to get the car in), will definitely be switching! More

by PatrickC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat and Jenn
Jul 20, 2022 -

BMW of Southpoint responded

Patrickc, we are very happy we could provide you with a positive and quick service experience! If you have any further questions, please don't hesitate to reach out!

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