
BMW of Southpoint
Durham, NC
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Had issue with cooling system. Anthony our service rep jumped right on it and had us taken care of within hours. Great service! The tech did a great job in fixing our issue Anthony our service rep jumped right on it and had us taken care of within hours. Great service! The tech did a great job in fixing our issue More
Kudos to Jessica Mc for her diligence and sensitivity in dealing with a repair issue that went from a 1 day job to 3 days. It was clear that customer satisfaction was paramount, second only to ensuring a qu dealing with a repair issue that went from a 1 day job to 3 days. It was clear that customer satisfaction was paramount, second only to ensuring a quality result. More
Harold at Southpoint was the best ever! !! Kept me informed and delivered all information to me on my service. Love my BMW service department. All greet you with a big smile on there face. !! Kept me informed and delivered all information to me on my service. Love my BMW service department. All greet you with a big smile on there face. Very refreshing from most places you go for anything!!! Highly recommend the BMW Southpoint. They get my vote👍 Great job Harold👍 More
Jennifer (service advisor) was very a pleasure to work with. Very efficient and got me in and out quick for my service. She even informed me when my service was completed (I can't tell you how many dealer with. Very efficient and got me in and out quick for my service. She even informed me when my service was completed (I can't tell you how many dealerships I've worked with that DON'T do that and I end up having to call and throw my schedule off, so this was big)! Straightforward no-nonsense service, I will be back again! Thanks! More
It was a very pleasant experience and they treated me very well, even though they told me that they would deliver it to me that same day, but it was not as if I had to wait until the next day for my car very well, even though they told me that they would deliver it to me that same day, but it was not as if I had to wait until the next day for my car to be delivered. More
Probably the best experience I have ever had at a BMW dealership. Service advisors were very friendly and helpful when talking about vehicles upgrades and BMW experiences. I have been to various BMW deal dealership. Service advisors were very friendly and helpful when talking about vehicles upgrades and BMW experiences. I have been to various BMW dealerships up and down the East coast and this has been the first time I felt the dealership wasn’t just interested in selling me options. I plan to make them my regular dealership for all things BMW. More
Josh was attentive to our concerns and did everything possible to expedite our repair and service. Even found us a ride when repairs exceeded one day. Exceeded our expectations. possible to expedite our repair and service. Even found us a ride when repairs exceeded one day. Exceeded our expectations. More
Fantastic service recently. Very responsive, quick to schedule (when the other guys in town wanted 6 weeks to get the car in), will definitely be switching! Very responsive, quick to schedule (when the other guys in town wanted 6 weeks to get the car in), will definitely be switching! More