BMW of Southpoint

The service department is top notch, especially Malcolm Fields, my service advisor. Easy to get an appointment, service is completed when promised and all the folks in the service department are great! W Fields, my service advisor. Easy to get an appointment, service is completed when promised and all the folks in the service department are great! We purchased several vehicles over the years and the whole team is wonderful to work with. More

In January 2022 I began searching for my next BMW vehicle. After seeing the BMW 5 (Xdrive45e) in front of me at a stop light, I started researching and building out my dream car online. Under a tight vehicle. After seeing the BMW 5 (Xdrive45e) in front of me at a stop light, I started researching and building out my dream car online. Under a tight deadline with changing jobs and the loss of our fleet car, I submitted my request online and was partnered with Jonathan of BMW Hendrick Southpoint in Durham, NC. From our first meeting Jonathan was able to take what I had put together online and provide more detailed information about the packages, options, in addition to showing all the finishes in person. He was honest and upfront about the lead-time without being pushy, made me aware of deadlines for financing specials and order submission for the best chance of receiving the vehicle in our needed timeframe. Based on demand for all BMW, especially EV’s, I was aware from the beginning the likelihood of test driving the actual model would be unlikely. I was pleasantly surprised within a few days after meeting Jonathan with a call saying that the dealership was receiving a X5 EV and I would have the opportunity to test drive. I greatly appreciated the thoughtfulness and attentiveness of Jonathan to notify me of arrival. That test drive helped to confirm the decision to order the vehicle. Johnathan made the pre-financing and official order submission a breeze. Additionally, he went above and beyond to keep me updated on my place in the que, on the assembly line, and ship dates. With the ship date confirmed, Johnathan arranged the final financial appointment, reviewed the details of the car without it being overwhelming, invited me to return for a more in-depth tutorial, and followed up days later to ensure I was enjoying my new car. This makes my 5th BMW purchase, my second X5 purchase, and my first BMW EV purchase. Jonathan was knowledgeable, attentive, and responsive while remaining authentic, easy-going, and not pushy. I personally look for the latter of those qualities when making a large purchase and I am happy to say that Jonathan went above and beyond with my experience. More

I cannot say enough about Pat and her team including Jen and Jeffrey Snow who helped me at my recent visit. Not only did they ensure the part was in stock, they make sure that I had a loaner car and would n and Jeffrey Snow who helped me at my recent visit. Not only did they ensure the part was in stock, they make sure that I had a loaner car and would not be inconvenienced at all while I waited for my repair. As always, I buy my cars from this dealership specifically because of Pat and her team. More

Jennifer Butler. — What mere words can I say that can compare with her current positive-style, poise, professionalism and knowledge? Jennifer explained the service — What mere words can I say that can compare with her current positive-style, poise, professionalism and knowledge? Jennifer explained the service process clearly and politely to this 81 year old-fart who sometimes cannot hear due to my military service history. Jennifer was patient professional, polite and a delight to work with. I hope she gets a raise! Alan Rosenberg - proud owner of my 2021BMW X3 More

Harold went out of his way to give us top notch service. He got a part from another dealer that we had been waiting on for 6 months. He got a part from another dealer that we had been waiting on for 6 months. More

This dealership provided friendly, efficient service in a welcoming environment. They also we’re knowledgeable and answered all of our questions. welcoming environment. They also we’re knowledgeable and answered all of our questions. More

Just picked up my new X-6 from Ben Paulakonis. The whole process was smooth with Ben keeping me informed throughout from special order to delivery. Very excited to have my new car with its' custo The whole process was smooth with Ben keeping me informed throughout from special order to delivery. Very excited to have my new car with its' custom paint color and all. Jon Hilliard, in Finance, was a pleasure to work with, as well. He is well versed in all the various extended warranty options and helped me sort through the best combination for my particular needs. Picked up my first new BMW (525i with a manual transmission--oh those were the days) in 1992....and here I am 30 years later doing the same thing. Hard to stop smiling I love my new X-6 so much. Southpoint BMW is a wonderful place--so grateful that this organization is in our area. Thank you guys! P.S. This note wouldn't be complete without a shout out to Patricia Fradenburg, who is in charge of Service. She is technically astute and knows her stuff. I have some "mature" BMWs that benefit from her team's high quality work! More

Shahab Sheibani was just amazing with all the support and smooth onboarding experience that he provided me in this entire process. I must say, It is pretty rare to come across such a talented person who and smooth onboarding experience that he provided me in this entire process. I must say, It is pretty rare to come across such a talented person who assists you this well in the entire journey of buying a car. He always kept me informed about each and every part of the process. Again I would like to thank Shahab for his expertise and help. More

I am a Vietnam veteran whose BNW was serviced by Southpoint. The BMW technicians are caring and thorough in looking at every area of my BMW X3. Also, Patricia and Jennifer in up front customer serv Southpoint. The BMW technicians are caring and thorough in looking at every area of my BMW X3. Also, Patricia and Jennifer in up front customer service are absolutely professional and thorough!. GREAT TEAM! More

Southpoint is the best dealer I've ever worked with in my 50 years of owning cars, and my *9* BMWs. The SALES process and team is 2nd to none - helpful, attentive, they actually listen to what you need and 50 years of owning cars, and my *9* BMWs. The SALES process and team is 2nd to none - helpful, attentive, they actually listen to what you need and desire, and then make it happen; they also keep paying attention AFTER the sale is complete. Ed Hagen is golden. The SERVICE team is expert, diligent, and don't stop until any issues (usually nits) are resolved and we are completely satisfied. Pat, Jeff, Anthony, Nate and others are also golden. Jonathan was fabulous with the actual purchases. Finally, the amazing attitudes flow from the top: the GM Curtis is the best. He bent WAY over backwards to help us with the purchase after we had a family catastrophe. Wonderful! Truly, the only reason why Southpoint is only getting a 5 is because there is no 6! More