BMW of Southpoint

They have not tried to oversell me on things I dont need and have mostly just said “wow your car’s in great shape, we just did the standard oil but the tires and brakes and etc are all still in great condit and have mostly just said “wow your car’s in great shape, we just did the standard oil but the tires and brakes and etc are all still in great condition. Visited twice (once for standard service and once recently for AC recharge like 185 dollars.) Harold Harris took care of the most recent service appointment and did a great job! More

Great service. Pat and Jenn provide great follow up and the whole staff was great! Pat and Jenn provide great follow up and the whole staff was great! More

pleasant and informative about my vehicle general maintenance. Excellent communication. the service advisor was able to respond to all my questions regarding my vehicle service. maintenance. Excellent communication. the service advisor was able to respond to all my questions regarding my vehicle service. More

From the purchasing experience through to the service experience, I have nothing but tremendous things to say about BMW of Southpoint. Recently, while my car was with the Service Department for routine s experience, I have nothing but tremendous things to say about BMW of Southpoint. Recently, while my car was with the Service Department for routine scheduled maintenance, the service loaner I was driving got a flat tire. After a couple of quick texts with my service advisor (Anthony Scott) and a phone call from the loaner coordinator (I believe his name was Jeff), the BMW of Southpoint team were shortly at my house dropping off my serviced car and picking up the wounded loaner. It was an easy, seamless and convenient resolution to what could have otherwise been a pain to deal with. More

Very good customer service and service jobs and follow up their work to see every things is okay their work to see every things is okay More

From the moment I walked in the door, I was greeted and told a service advisor would be with me shortly. This occurred under three minutes. My basic appointment was to replace some aging tires on my 530e told a service advisor would be with me shortly. This occurred under three minutes. My basic appointment was to replace some aging tires on my 530e 4-door sedan. After my key was scanned, two manufacturer recalls were detected and I agreed to have them done. Also, my vehicle was due due for its annual oil change which was due in one month. I agreed to have it done since this was covered under my maintenance agreement. More

Jeffrey and Jessica are just amazing employees and advisors who deliver every time I visit this dealership! If there is a reason for me to drive to this dealership instead of the competition I have mu advisors who deliver every time I visit this dealership! If there is a reason for me to drive to this dealership instead of the competition I have much closer, it is the amazing service of the employees. More

I want to express how satisfied I'am with the service provided by BMW of Southpoint. Jessica McCaffrey one of the most professional service advisor I've encountered. The. customer is recognized as number provided by BMW of Southpoint. Jessica McCaffrey one of the most professional service advisor I've encountered. The. customer is recognized as number one in my view. You are keep informed of the status of your vehicle with video technology and text messaging. During my wait time I had a doctor appointment and Jessica planned the arrangements for me the go to my Dr. appointment and return. The service was completed, and my customer experience was excellent at this dealership. I'm sure the mechanics work was excellent also because the issue was resolved. Great experience. Thank You! More

BMW Southpoint provides exceptional service. Michael is an extremely knowledgeable and helpful sales associate. I have had my car serviced here multiple times and have always had top notch and e Michael is an extremely knowledgeable and helpful sales associate. I have had my car serviced here multiple times and have always had top notch and efficient service. Josh Randle provided excellent customer service. More

BMW of Southpoint always delivers a great service experience. Great transparency, clear explanations, no hassles and quick work. experience. Great transparency, clear explanations, no hassles and quick work. More