Back

BMW of Southpoint

Durham, NC

4.8
1,524 Reviews

225 Kentington Dr

Durham, NC

27713

Directions

By Type

Showing 1,524 reviews

June 01, 2022

My service advisor Nate Gibson was very professional and courteous. Tech video link was a nice feature. I was in / out for my minor service earlier than anticipated. Great experience. More

by Jh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate gibson
Jun 02, 2022 -

BMW of Southpoint responded

Jh, we really appreciate your positive review of our service team! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 01, 2022

I really enjoyed the text and video communication regarding the issues with my car that needed to be repaired. More

by amanda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony and Joey
Jun 02, 2022 -

BMW of Southpoint responded

Amanda, we're happy to hear you had such a positive experience with our service team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 01, 2022

Excellent customer service by Jessica McCaffrey and the mechanics took really care of my X3. Thank you! More

by joelmillan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica McCaffrey
Jun 02, 2022 -

BMW of Southpoint responded

Joelmillan, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 01, 2022

Jessica the service advisor was super nice with the service. The service was quick. Overall the customer experience has been excellent at this dealership. More

by AP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica
Jun 03, 2022 -

BMW of Southpoint responded

AP, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 01, 2022

As always, the customer service reps -- mine was Harold Harrison this time -- were polite and professional. There was a slight issue with the message notification, but Harold was patient and stuck with me More

by dsherman209
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harold Harrison
Jun 03, 2022 -

BMW of Southpoint responded

Dsherman209, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 01, 2022

Excellent care, curtesy, and professionalism from Malcolm. Video walk around was sent to my phone! Highly recommended. I live in Burlington, and work in Greensboro. Due to the cleanliness of the faci More

by Daniel R Bradley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malcolm Fields, Katelyn Spinner, Tyler Bowyer
Jun 02, 2022 -

BMW of Southpoint responded

Daniel R Bradley, your wonderful feedback and rating mean so much to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 30, 2022

Excellent service and very cordial staff. Provides reminders and ensures my car driving is headache free. More

by Mcshish
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica McCaffrey
Jun 01, 2022 -

BMW of Southpoint responded

Mcshish, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Southpoint! If you have any further questions, please give us a call. We're always happy to help!

May 30, 2022

Anthony Scott was great, very professional and friendly, and having a video to see the completed work was a nice touch. More

by d_milliot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Scott
Jun 01, 2022 -

BMW of Southpoint responded

D_milliot, we are so happy to read such a great review about BMW of Southpoint! If you have any further questions, please give us a call. We're always happy to help!

May 30, 2022

Great service, nice facility. Everyone is friendly and helpful. Will be back for next service. More

by Roger_Scroggles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harold Harris
Jun 01, 2022 -

BMW of Southpoint responded

Roger_scroggles, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 30, 2022

Fantastic environment with all the immunities needed to continue to get my work done, and with quick and friendly service. Was so pleased that even in pouring rain they had the cover to get me in and out More

by Mattajohnson24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Adams
Jun 01, 2022 -

BMW of Southpoint responded

Mattajohnson24, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

...
51
...