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BMW of Southpoint

Durham, NC

4.8
1,522 Reviews

225 Kentington Dr

Durham, NC

27713

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Showing 1,522 reviews

May 20, 2022

Amazing center with a great variety of cars and top of the notch service center with amazing staff More

by Jeff.parkmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica McCaffrey
May 22, 2022 -

BMW of Southpoint responded

Jeff.parkmd, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!

May 19, 2022

Joey was wonderful - checked me in quickly and efficiently, with a very polite, professional approach (but also with a good sense of humor). Jeff was very efficient and helpful with a loaner car a More

by rb17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey and Jeff
May 20, 2022 -

BMW of Southpoint responded

Rb17, we are so happy to read such a great review about BMW of Southpoint! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 19, 2022

Jessica was awesome with keeping us looped in during the process. We like that we can trust the work that BMW at Southpoint does. The videos are a plus. Patricia also was great at the check-out. I love the More

by Angela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica and Patricia
May 20, 2022 -

BMW of Southpoint responded

Angela, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Southpoint. We are always more than happy to assist you if anything else comes up. Take care!

May 19, 2022

Southpoint’s service department continues to provide exceptional quality. That accolade especially describes Jeff Clark and the manner in which he treats his clients. Jeff is the epitome of a true prof More

by Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffery Clark
May 20, 2022 -

BMW of Southpoint responded

Jim, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 18, 2022

Harold was very helpful in identifying other services that could be accomplished at the same time and the video of the car on the rack was pretty cool - helping to identify the need for alignment to help More

by hannalaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harold
May 20, 2022 -

BMW of Southpoint responded

Hannalaw, thank you for taking the time to leave a review for us at BMW of Southpoint. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out!

May 17, 2022

Great job as usual! I've been a customer for more than 10 years and always appreciate the customer service experience. More

by Pam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harold in Customer Service
May 18, 2022 -

BMW of Southpoint responded

Pam, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day!

May 17, 2022

Great My service was handled in an expedited matter as I requested . Friendly service, clean show room More

by PATDONNELLY34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica McCaffrey
May 18, 2022 -

BMW of Southpoint responded

Patdonnelly34, we are so happy to read such a great review about our service team here at BMW of Southpoint! If you have any further questions, please give us a call. We're always happy to help!

May 17, 2022

Jessica was my hero this past Saturday, the tire shop the vehicle last visited didn't return the lock key for the lugs. She was able to get the vehicle in late that day and install the original lugs to help More

by NicK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica
May 18, 2022 -

BMW of Southpoint responded

Nick, thank you for your kind review; we are happy to pass along your comments to Jessica and the service team here at BMW of Southpoint! If you're ever in need of more help, please let us know!

May 18, 2022 -

NicK responded

Ill certainly be back!

May 17, 2022

Had my x5 serviced at BMW of Southpoint and the service was outstanding. Josh Randle got us in and out quickly. The service was very through. Highly recommend this dealership for servicing your BMW! More

by Chris B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Randle
May 18, 2022 -

BMW of Southpoint responded

Chris B., we're glad to hear you enjoyed your visit. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 16, 2022

Nate was very professional and handled everything in a timely matter, Awesome customer service, thanks! More

by Drea
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Gibson
May 18, 2022 -

BMW of Southpoint responded

Drea, we're glad to hear you enjoyed your service visit. If you have any further questions, please give us a call. We're always happy to help!

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