BMW of Southpoint

Easy to schedule maintenance on my X6 and they did a good job on engine oil and brake fluid. Love the video assessment they send to walk through the service. Joey Adams was great checking me in and keeping m job on engine oil and brake fluid. Love the video assessment they send to walk through the service. Joey Adams was great checking me in and keeping me informed on progress. More

Consistently thorough with the work done, courteous and always inviting. I don't mind traveling the extra 20 minutes from the nearest BMW dealership to have my vehicle serviced at this location. always inviting. I don't mind traveling the extra 20 minutes from the nearest BMW dealership to have my vehicle serviced at this location. More

Service advisor Tyler was very responsive and explained the situation with the necessary repairs and then the options for purchasing the car at lease expiration. Very relaxing place to sit, have coffee wh the situation with the necessary repairs and then the options for purchasing the car at lease expiration. Very relaxing place to sit, have coffee while waiting. More

Jennifer was great! Very knowledgeable and efficient. Always friendly and great service at this dealership. Very knowledgeable and efficient. Always friendly and great service at this dealership. More

Hands down the best BMW service department/dealership in the USA! From the super professional and fast working relationship I built with Jessica to the kind and courteous sentiment exuding from all other em the USA! From the super professional and fast working relationship I built with Jessica to the kind and courteous sentiment exuding from all other employees I encountered during my service process, You couldn’t ask for a better experience! Great Job Patricia, Jenn, Jessica and everyone else that makes this dealership tick! Keep up the great work and I actually look forward to seeing you the next time my vehicle has service needs. 5 Star all the way! More

Southpoint of Durham has been my service center of choice now for over 4 years, I live in Raleigh about 45 minutes away and pass other bmw dealerships and certified centers but they do not match the high lev now for over 4 years, I live in Raleigh about 45 minutes away and pass other bmw dealerships and certified centers but they do not match the high level of service or reliability that I have always received at Southpoint, they always have loners when you may need one, no long waits at the service center, my x is always clean and ready Togo when done. They one one of the bigger selection of bmw life products I have seen between here and Charlotte. Great staff, great waiting area with Starbucks and snakes, comfortable chairs with plugs so I can work while I wait, unless I move they will remain my dealership of choice! More

Harold Harris was met me at my car with a smile! He was very helpful and extremely patient. Loved his professional yet personal approach. Will ask for him again!! He was very helpful and extremely patient. Loved his professional yet personal approach. Will ask for him again!! More

The team at BMW Southpoint continues to amaze me and excel at customer service. Every time I visit the dealership, I feel like I am the most impritant customer they have. That feeling continues into the excel at customer service. Every time I visit the dealership, I feel like I am the most impritant customer they have. That feeling continues into the Service Department where Service Manager Patricia Fradenburg creates a custimer friendly environment for all. I enjoy visiting whenevr I can. Keep up the good work! More

I made an appointment and was taken right away - service completed very quickly - Harold was so friendly and courteous. Recommend highly! completed very quickly - Harold was so friendly and courteous. Recommend highly! More

Jessica McCaffrey was very helpful and knowledgeable of my x2 and courteous a friendly. She was very exceptional at her explaining my concerns and issues with the car. my x2 and courteous a friendly. She was very exceptional at her explaining my concerns and issues with the car. More