BMW of Southpoint

Excellent customer service! The staff is so helpful and nice. Patricia is the BEST! She was prompt checking me in while also making me feel welcome. My car was ready within the window of time specified at nice. Patricia is the BEST! She was prompt checking me in while also making me feel welcome. My car was ready within the window of time specified at check-in. Before I left, Patricia took the time to show me some cool features on my new X5 as well as some of her favorites. She didn’t have to do that, and it was that extra touch that sets BMW (and this dealership) apart from others. Thank you BMW! Forever a customer!! More

Terrible experience. Original estimate of 550 became over 1700. The true cost should have been disclosed upfront 1700. The true cost should have been disclosed upfront More

Great service and ease to do business. It's a pleasure to work with service advisor Malcolm Fields work with service advisor Malcolm Fields More

Went for a recall and it was a very pleasant experience especially with Malcolm fields and other staff members The place is very clean and expansive especially with Malcolm fields and other staff members The place is very clean and expansive More

The service department was awesome. Harold was very courteous and happy to help. My only concern was a that the team was not complying with local mask mandates (Harold was though). courteous and happy to help. My only concern was a that the team was not complying with local mask mandates (Harold was though). More

Excellent dealership and. Very knowledgeable staff. Always go above and been when it comes to service and communication. Always go above and been when it comes to service and communication. More

My experiences with Southpoint BMW service have always been excellent. The facility is sparklingly clean and the people are very nice. Nate Gibson and Jason Glidden are just great: helpful, friendly, and been excellent. The facility is sparklingly clean and the people are very nice. Nate Gibson and Jason Glidden are just great: helpful, friendly, and knowledgeable. They keep you up to date on your service status, and I have come to trust their recommendations completely. The counterpoint to my excellent experiences with SP BMW has been my daughter's many tedious service experiences at the Lexus dealership down the road. Those appointments have made me appreciate BMW even more. My daughter now wants a BMW so she can switch service departments and be where, in her words, "everyone is so nice and the waiting area is so comfortable." More

Patricia was so nice and helpful when I came to pickup my car. She went above and beyond and explained everything to me! car. She went above and beyond and explained everything to me! More

Service was very helpful. Friendly, clean and fast. I feel that the service I got from BMW was top notch. I was greeted from the time I came in and they update me on my services. Ben Paulakonis and Monic feel that the service I got from BMW was top notch. I was greeted from the time I came in and they update me on my services. Ben Paulakonis and Monica Cleven was a pleasure to work with. They took great interest in the vehicle and helped resolve issues that had been bugging me for a while. extremely helpful. This was the best service experience I have had with BMW More