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BMW of Southpoint

Durham, NC

4.8
1,524 Reviews

225 Kentington Dr

Durham, NC

27713

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Showing 1,524 reviews

February 08, 2022

Service was efficient, fast and friendly. I also want to thank service member Joey for making our experience pleasant. More

by malachijones88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Adams
Feb 10, 2022 -

BMW of Southpoint responded

Malachijones88, we are so happy to read such a great review about BMW of Southpoint! We are always more than happy to assist you if anything else comes up. Take care!

February 08, 2022

Came in for recall repair. Nate Gibson was very knowledgeable about my Diesel X5 and communicated very well during the repair. More

by Caseykev
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nate Gibson
Feb 10, 2022 -

BMW of Southpoint responded

Caseykev, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

February 08, 2022

I purchased my BMW from this dealership. They provide excellent service, and you feel like you are well taken care of. Awesome service everytime! More

by rtalluri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Gibson
Feb 10, 2022 -

BMW of Southpoint responded

Rtalluri, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 07, 2022

Have my X5 routinely serviced at BMW of Southpoint. Patricia and her service advisors are fantastic. Keep me up to date on what's being done and when it will be ready...awesome facility/waiting are a More

by Jsprink
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia
Feb 09, 2022 -

BMW of Southpoint responded

Jsprink, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Southpoint. Thank you so much again for your feedback! We hope you have a great day!

February 06, 2022

As usual they fixed my problem which turned out to be a faulty fuel sensor. Harold Harris was diligent researching and pursuing the problem and repair. More

by wrb47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harold Harris
Feb 08, 2022 -

BMW of Southpoint responded

Wrb47, we are so pleased you enjoyed your visit to BMW of Southpoint! If you have any further questions, please don't hesitate to reach out!

February 06, 2022

My sales rep was Jonathan and my service advisor was Jeffery. Jonathan took care of me from the beginning, providing high quality service, answered all of my questions and made sure that it a smooth tra More

by Tony
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan, Jeffery
Feb 08, 2022 -

BMW of Southpoint responded

Tony, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!

February 06, 2022

The service department was very busy, but Nate was helpful and communicated well with text messages. More

by A. C.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate G
Feb 08, 2022 -

BMW of Southpoint responded

A. C., we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

February 05, 2022

I regularly have my BMW 2015 X5 and BMW 2017 330i serviced at BMW of Southpoint. Never disappointed in the customer service experience and the work of their service technicians. Nate Gibson is except More

by steve.parrott7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Gibson
Feb 08, 2022 -

BMW of Southpoint responded

Steve.parrott7, we are so happy to read such a great review about BMW of Southpoint! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

February 04, 2022

This dealership always provides courteous and efficient service. The service manager, Pat, is pleasure to work with and always does what is necessary to make sure customers are satisfied. Ditto for Nate Gi More

by rogerdwerner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Gibson, Service Manager Pat
Feb 07, 2022 -

BMW of Southpoint responded

Rogerdwerner, we're happy you found our staff to be so supportive during your experience here at BMW of Southpoint. Feel free to reach out to us if you need anything. Have a wonderful day!

February 04, 2022

The service experience was very good and smooth. The person helping me out was very kind and knowledgeable too! More

by rosscorpio.sai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katelyn Spinner, Tyler Bowyer
Feb 07, 2022 -

BMW of Southpoint responded

Rosscorpio.sai, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!

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