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BMW of Spokane

Spokane, WA

Overview
Reviews
Vehicles
4.2
573 Reviews
Call Dealership (509) 210-1145
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215 E Montgomery Ave

Spokane, WA

99207

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Showing 573 reviews

May 11, 2025

Always very clean, friendly, efficient! Love Audrey with her pink keyboard and mouse and her flowery fingernails!!! Appreciate goodies in waiting area and rides via Lyft! You guys rock!!!!! More

by zapox6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey, Kevin Risley
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May 03, 2025

Service department reps can improve on communication with customers. Most of my experiences I am not told how long to expect the service to take and offered transportation. More

by stolcis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Risley
Report | Print
May 05, 2025 -

BMW of Spokane responded

Thank you for sharing your feedback with us. At BMW of Spokane, we strive to provide clear communication and appreciate your input on how we can improve our service department's interactions. We'll work on ensuring better updates and transportation options in the future!

May 02, 2025

Their service department is friendly, helpful and professional. They get the repairs done quickly. We've had great luck with them More

by Bmcallister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will - Service
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May 05, 2025 -

BMW of Spokane responded

Hello, We're thrilled to hear that our service department at BMW of Spokane has been friendly, helpful, and efficient for you. Thank you for being a valued customer of ours!

May 02, 2025

This dealership always very clean and efficient. .. everyone friendly! Always shiny with free cookies and tea for me!!! More

by zapox6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Grumbly, Kevin Risley
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May 02, 2025 -

BMW of Spokane responded

We're pleased you enjoyed the clean and friendly atmosphere at BMW of Spokane! It's great knowing that our complimentary cookies and tea added a nice touch to your visit. Thanks for sharing your experience with us!

May 03, 2025 -

zapox6 responded

👍

April 20, 2025

Kevin, in Service, always does exceptional work for me. The customer lounge is nicely provided too. More

by Rudyplace
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Risley
Report | Print
Apr 21, 2025 -

BMW of Spokane responded

Hello, Your feedback made our day at BMW of Spokane! Thank you for sharing your satisfaction with the top-tier level of service provided by our team member, Kevin. We're here to take care of your future service and maintenance. See you next time!

April 16, 2025

I had my summer tires in the back of my car and they just did a tire rotation and alignment check for my winter tires...in April. They charged my $500 for basically useless work because no one had common sen More

by louislzhang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Grumbly, Kevin Risley
Report | Print
Apr 21, 2025 -

BMW of Spokane responded

Hi Louis, Thank you for your feedback regarding your recent tire appointment. After conferring with our advisors, it seems as though we were never directed, authorized, or instructed to remove any tires from the back of your vehicle and put them on your car. That being said, I see that we have you scheduled to perform that work on the 30th, and it will be taken care of at no cost to you as a friendly courtesy. Thank you. Patrick McCarthy Service Manager patrickmccarthy@lithia.com

April 14, 2025

Unexpected things happen, It’s how they handled it that mattered to me. They went above and beyond to rectify my situation. More

by Kathy Mc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will and Josh
Report | Print
Apr 14, 2025 -

BMW of Spokane responded

Hi Kathy, We're delighted to hear that our team at BMW of Spokane could turn things around for you. We always aim to go above and beyond for our customers!

April 12, 2025

Good experience purchasing vehicle at BMW Spokane and first service experience. Recommend dealership to others. More

by Mark Anderson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Risley
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Apr 14, 2025 -

BMW of Spokane responded

Hi Mark! We're delighted to hear you had a positive experience with both your purchase and service at BMW of Spokane. Thank you for recommending us!

April 04, 2025

Friendly, Responsive, Professional, and the donuts are good too! They work with you and for you. More

by Rick.allmon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Mullin & Jesse
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Apr 04, 2025 -

BMW of Spokane responded

Hi Rick! Thank you for the all-around great feedback. We're very pleased to hear you enjoyed your experience at BMW of Spokane and the donuts. Please let us know how we can serve you in the future and enjoy your new car!

April 04, 2025

Good dealership and my salesman Lucas was awesome but the dealership doesn’t have a good visual appeal to it. The inside of the dealership seems a little run down compared to other BMW dealerships I have be More

by johnharris11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucas Walsh
Report | Print
Apr 04, 2025 -

BMW of Spokane responded

Hi John, thank you for sharing your feedback. We're glad to hear Lucas provided a great experience at BMW of Spokane. We appreciate your input on the dealership's appearance and will take it into consideration as we strive to improve our facilities!

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