BMW of Spokane

I am extremely dissatisfied with the brake service I received. I paid a significant amount of money to have my brakes and rotors replaced. After the service, there were issues with the rotors, and they received. I paid a significant amount of money to have my brakes and rotors replaced. After the service, there were issues with the rotors, and they were resurfaced. I was told to drive the vehicle and return if there were any further problems. I returned because the brakes now make a noticeable squeaking noise when I back up — a noise I did not have before this service. I explained the problem and was simply told that there was nothing they could do. That response is unacceptable to me. I paid for professional BMW service and expected the work to be completed properly. I should not have to accept a new brake noise that appeared after the work was performed, especially after returning as instructed. I am asking BMW to review this situation and provide an appropriate resolution. More

Great service. Service team was so professional and helpful. Disappointed my car wasn’t cleaned on the inside or outside - usually that attention to detail is wh Service team was so professional and helpful. Disappointed my car wasn’t cleaned on the inside or outside - usually that attention to detail is what I associate with your high standard of service and care. More

the service was fine, coffe and donuts in the waiting area were much appreciated, but the waiting area seating was dirty. Also, an oil change was performed on my vehicle and the tech neglected to update area were much appreciated, but the waiting area seating was dirty. Also, an oil change was performed on my vehicle and the tech neglected to update the onboard system to show that this was done. I called back later and the person who answered the phone emailed me the instructions to do this. Have not yet had the time but hope the instructions are easy to follow. More

Derrick is an amazing salesman. I’ll be buying another bmw from him again if I ever buy again. I’ll be buying another bmw from him again if I ever buy again. More

Service appointment was on time and finished earlier than expected. Very satisfied with the service today. expected. Very satisfied with the service today. More

Efficient, friendly & professional, Communication could be improved.especially if the customer is waiting for the car be improved.especially if the customer is waiting for the car More

BMW service department is the best! Trustworthy and efficient and didn't have to wait that long. Trustworthy and efficient and didn't have to wait that long. More

Everyone was very courteous. All steps were explained to me in simple terms. Loaner car was very helpful. Waiting room was comfortable. All steps were explained to me in simple terms. Loaner car was very helpful. Waiting room was comfortable. More

They squeezed me in for a quick sale and stayed open late to accomodate me driving home same day in a new vehicle. to accomodate me driving home same day in a new vehicle. More

They fit me in without an appointment. Service was prompt and friendly. We’ll be back. Service was prompt and friendly. We’ll be back. More