BMW of Spokane

Very well done. Kevin in service always stays in touch and cares that things run smoothly, also he is a nice guy. Also the service is very well done and the X 5 is al Kevin in service always stays in touch and cares that things run smoothly, also he is a nice guy. Also the service is very well done and the X 5 is always nicely cleaned when I pick it up.. More

Turned a recall into a pleasant experience Received a recall notice (turned into multiple items) and from the first phone call the people were great to work with. Changed appointment times as Received a recall notice (turned into multiple items) and from the first phone call the people were great to work with. Changed appointment times as we needed as we had to travel two states and a time zone. Beautiful building, very clean site, including sales lot and service area, I looked. People were friendly but business ready, had two very pleasant personal discussions with the General Manager and must say they removed any apprehension I felt about how the day would play out. In short the People were GREAT the site was far nicer than any other dealership I've visited recently. More

BMW Service Center The BMW service staff are professional and friendly. They make you feel welcome and special as they cannot do enough for you. Excellent experience and The BMW service staff are professional and friendly. They make you feel welcome and special as they cannot do enough for you. Excellent experience and interaction with staff. They keep you well informed on the status of your vehicle. More

Issue solved with great customer service I bought my BMW X-5 from a different dealership, and moved up to Spokane shortly after. I had never dealt with this dealership before, so when my X-5 I bought my BMW X-5 from a different dealership, and moved up to Spokane shortly after. I had never dealt with this dealership before, so when my X-5 suddenly had a rear hatch issue, I was curious about the kind of sevice I would get compared to the dealership I purchased it from, because they were pretty great. I was pleasantly surprised that the Spokane BMW dealership dealt with my issue expediently, efficiently, and with minimal impact to myself. They were knowledgeable and willing to help in ways I have rarely seen with other manufacturer dealerships before. I would highly recommend anyone in the Spokane area to look them up, because their level of customer service is bar none the best I’ve seen in a long time. I will definitely continue to allow my vehicle to be serviced by them. Overall, great experience with their service department. More

Service of BMW X5 in Spokane,WA We were very happy and satisfied with the service provided by BMW Spokane on July 20th. 2018. The loaner car came very handy and the work was done p We were very happy and satisfied with the service provided by BMW Spokane on July 20th. 2018. The loaner car came very handy and the work was done promptly and courteously. More

Buying a new car The dealership and all the guys at the dealership are awesome! Met all my needs! Great customer service! I will be back in 3 years for my next car! Ty The dealership and all the guys at the dealership are awesome! Met all my needs! Great customer service! I will be back in 3 years for my next car! Ty!! More

Courteous and price concious. Service agent recommended a place to get a part much more cheaply than the ridiculous factory part assembly. 90% saving. Shuttle service is a great Service agent recommended a place to get a part much more cheaply than the ridiculous factory part assembly. 90% saving. Shuttle service is a great convenience. Good experience. More

Another great service appointment Needed routine scheduled maintenance for my BMW 5 series. As per usual everything was handled promptly and professionally. Loaner X5 was in pristine c Needed routine scheduled maintenance for my BMW 5 series. As per usual everything was handled promptly and professionally. Loaner X5 was in pristine condition. The staff were very helpful. More

How they turned a 0 rating to a 10 I left my z4 for an oil leak and recall it needed to be left for a few days as a part needed to be ordered. I was out of town and Scott left a messag I left my z4 for an oil leak and recall it needed to be left for a few days as a part needed to be ordered. I was out of town and Scott left a message asking me to call the next call on my machine was the police giving me a case number for a stolen car. I called Scott and he said my car had been stolen the police found my car before I returned home and Scott took over and got the car back to the dealer and thourghly inspected every inch of the car inside and out, he had the car detailed inside and out he replaced all the items that were in the car that weren’t there when the car was recovered. Including the license plates. All the work was completed on the car and it looks as good as new. Scott was attentive, communicative, and a pleasure to work with. Outside of one little glitch ( the car being stolen) everything was perfect. More

Awesome Experience My husband has had his eye on the BMW X-3 for me for several months, I love and still drive my X-5 which we bought new in 2001, also from BMW Spokane My husband has had his eye on the BMW X-3 for me for several months, I love and still drive my X-5 which we bought new in 2001, also from BMW Spokane. I wasn’t ready for a new car until recently when he found the “perfect” car and laid out about ten reasons why we should make this purchase now. He convinced me to at least test drive the X-3. Adel met us and took us on a test drive, expertly helping us experience the amazing features of this car. Adel was very professional, friendly and exceptionally knowledgeable about the vehicle, which is a dream to drive. He answered all of my questions and addressed all of my concerns. The following week we returned to buy the car. Adel efficiently walked us through the purchasing and finance steps and made this a very easy purchase for us. Once again, our experience with BMW Spokane couldn’t have been better and we couldn’t be happier. More