BMW of Spokane

Issue solved with great customer service I bought my BMW X-5 from a different dealership, and moved up to Spokane shortly after. I had never dealt with this dealership before, so when my X-5 I bought my BMW X-5 from a different dealership, and moved up to Spokane shortly after. I had never dealt with this dealership before, so when my X-5 suddenly had a rear hatch issue, I was curious about the kind of sevice I would get compared to the dealership I purchased it from, because they were pretty great. I was pleasantly surprised that the Spokane BMW dealership dealt with my issue expediently, efficiently, and with minimal impact to myself. They were knowledgeable and willing to help in ways I have rarely seen with other manufacturer dealerships before. I would highly recommend anyone in the Spokane area to look them up, because their level of customer service is bar none the best I’ve seen in a long time. I will definitely continue to allow my vehicle to be serviced by them. Overall, great experience with their service department. More

BMW Service Center The BMW service staff are professional and friendly. They make you feel welcome and special as they cannot do enough for you. Excellent experience and The BMW service staff are professional and friendly. They make you feel welcome and special as they cannot do enough for you. Excellent experience and interaction with staff. They keep you well informed on the status of your vehicle. More

Courteous and price concious. Service agent recommended a place to get a part much more cheaply than the ridiculous factory part assembly. 90% saving. Shuttle service is a great Service agent recommended a place to get a part much more cheaply than the ridiculous factory part assembly. 90% saving. Shuttle service is a great convenience. Good experience. More

Buying a new car The dealership and all the guys at the dealership are awesome! Met all my needs! Great customer service! I will be back in 3 years for my next car! Ty The dealership and all the guys at the dealership are awesome! Met all my needs! Great customer service! I will be back in 3 years for my next car! Ty!! More

Another great service appointment Needed routine scheduled maintenance for my BMW 5 series. As per usual everything was handled promptly and professionally. Loaner X5 was in pristine c Needed routine scheduled maintenance for my BMW 5 series. As per usual everything was handled promptly and professionally. Loaner X5 was in pristine condition. The staff were very helpful. More

How they turned a 0 rating to a 10 I left my z4 for an oil leak and recall it needed to be left for a few days as a part needed to be ordered. I was out of town and Scott left a messag I left my z4 for an oil leak and recall it needed to be left for a few days as a part needed to be ordered. I was out of town and Scott left a message asking me to call the next call on my machine was the police giving me a case number for a stolen car. I called Scott and he said my car had been stolen the police found my car before I returned home and Scott took over and got the car back to the dealer and thourghly inspected every inch of the car inside and out, he had the car detailed inside and out he replaced all the items that were in the car that weren’t there when the car was recovered. Including the license plates. All the work was completed on the car and it looks as good as new. Scott was attentive, communicative, and a pleasure to work with. Outside of one little glitch ( the car being stolen) everything was perfect. More

Awesome Experience My husband has had his eye on the BMW X-3 for me for several months, I love and still drive my X-5 which we bought new in 2001, also from BMW Spokane My husband has had his eye on the BMW X-3 for me for several months, I love and still drive my X-5 which we bought new in 2001, also from BMW Spokane. I wasn’t ready for a new car until recently when he found the “perfect” car and laid out about ten reasons why we should make this purchase now. He convinced me to at least test drive the X-3. Adel met us and took us on a test drive, expertly helping us experience the amazing features of this car. Adel was very professional, friendly and exceptionally knowledgeable about the vehicle, which is a dream to drive. He answered all of my questions and addressed all of my concerns. The following week we returned to buy the car. Adel efficiently walked us through the purchasing and finance steps and made this a very easy purchase for us. Once again, our experience with BMW Spokane couldn’t have been better and we couldn’t be happier. More

Sales Service above the rest like the namesake they sell Jared was very knowledgeable on my X5 35d as he owns one. Always great to know that employees drive the make they sell... Also, I truly felt they were Jared was very knowledgeable on my X5 35d as he owns one. Always great to know that employees drive the make they sell... Also, I truly felt they were as excited to get me into BMW's (my first) as I was. I have been a loooong time Jeep owner and, albeit sad, they assured me I was making the right decision... and they were right! BMW for life... not just because it truly is the ultimate driving machine but because the level of service and knowledge is unsurpassed by any other brand. Thanks, BMW of Spokane... I'll be back for a new one when I give this one to my son. More

Courteous and professional Both Kevin and Ralph were helpful, courteous and professional. Ralph went out of his way to lias with management and service to get the process starte Both Kevin and Ralph were helpful, courteous and professional. Ralph went out of his way to lias with management and service to get the process started. And Kevin thought ahead about doing a service that was close to being due so I wouldn’t have to make another trip from 50 miles away. Overall experience was very good. Nice people. More

Service Excellent service and very honest friendly staff Quality of service and fast very brilliant staff Very clean inviraments and healthy air I recomme Excellent service and very honest friendly staff Quality of service and fast very brilliant staff Very clean inviraments and healthy air I recommend this place to my friends More