BMW of Spokane

Sales Service above the rest like the namesake they sell Jared was very knowledgeable on my X5 35d as he owns one. Always great to know that employees drive the make they sell... Also, I truly felt they were Jared was very knowledgeable on my X5 35d as he owns one. Always great to know that employees drive the make they sell... Also, I truly felt they were as excited to get me into BMW's (my first) as I was. I have been a loooong time Jeep owner and, albeit sad, they assured me I was making the right decision... and they were right! BMW for life... not just because it truly is the ultimate driving machine but because the level of service and knowledge is unsurpassed by any other brand. Thanks, BMW of Spokane... I'll be back for a new one when I give this one to my son. More

Courteous and professional Both Kevin and Ralph were helpful, courteous and professional. Ralph went out of his way to lias with management and service to get the process starte Both Kevin and Ralph were helpful, courteous and professional. Ralph went out of his way to lias with management and service to get the process started. And Kevin thought ahead about doing a service that was close to being due so I wouldn’t have to make another trip from 50 miles away. Overall experience was very good. Nice people. More

Service Excellent service and very honest friendly staff Quality of service and fast very brilliant staff Very clean inviraments and healthy air I recomme Excellent service and very honest friendly staff Quality of service and fast very brilliant staff Very clean inviraments and healthy air I recommend this place to my friends More

Very helpful. Everyone was very friendly and helpful when they asked for help or answering questions. They got us in right in when we got there a half hour early, a Everyone was very friendly and helpful when they asked for help or answering questions. They got us in right in when we got there a half hour early, and got the car done as quickly as they could. More

Good service I purchased lifetime oil changes from Spokane BMW in 2012. I went in for an oil change. They also had parts to perform two recalls on my BMW 328 x dri I purchased lifetime oil changes from Spokane BMW in 2012. I went in for an oil change. They also had parts to perform two recalls on my BMW 328 x drive. I got a loaner car. Kevin took great care of me and explained everything to my satisfaction More

BMW is the best From engineering to service, sales and financing, we couldn't be happier with this purchase. Adel made it very easy to learn about BMW and experienc From engineering to service, sales and financing, we couldn't be happier with this purchase. Adel made it very easy to learn about BMW and experience the superior drivability of the X3. He was patient and really made a positive impact on my wife and me. Bo in finance was very easy to work with as well. Great cars & great people make for a great experience. Thank you for everything. More

In and out as advertised i3 tech was ready for me at 07:45. I told them I needed to be out by 10 am. They had the full service and paperwork done by 09:45. My total service co i3 tech was ready for me at 07:45. I told them I needed to be out by 10 am. They had the full service and paperwork done by 09:45. My total service cost (parts and labor) for four years was an average of $145/yr. Not many ICE cars can run that cheap. (and this is a BMW). Thanks guys for the excellent service. More

Good people Both Mitch in service, Kyle in parts, and all the people behind the scenes went completely above and beyond in helping me out of a tight spot. They we Both Mitch in service, Kyle in parts, and all the people behind the scenes went completely above and beyond in helping me out of a tight spot. They were extremely accommodating and patient with some issues, and truly made me and my vehicle feel like a priority. Thanks for all that you do. More

Unhelpful My vehicle was recently brought into the dealership after a mechanical issue. The dealership was made aware that I was traveling out of state and I wa My vehicle was recently brought into the dealership after a mechanical issue. The dealership was made aware that I was traveling out of state and I was concerned about safety. I made four phone calls to the dealership and never received a return phone call. No service was provided until I came up to the dealership and sat in the office. Service agents and the mechanic were dismissive of my concerns. As a result I had staff speak to a family member who is a mechanic who they also dissmissed. They failed to test drive the vehicle at appropriate speeds without prompting from myself. The mechanic did answer some of my questions following requests of a test drive but the whole process was rushed. Excuses were made for errors including not having information about what was wrong with the vehicle. I stated that dealership did not do an appropriate intake or spend the time to actually obtain that information. The staff were clearly more focused on leaving for a holiday weekend than making sure of a customer’s safety. I provided feedback of issues from BMW roadside assistance and staff laughed and dissmissed these concerns. Knowing that I was in a difficult situation and 2,000 miles from home more understanding and compassion was expected but at a minimum safety of my vehicle should have been a given. Overall I am incredibly disappointed in how I was treated by this dealership. This isn’t what I would expect from BMW. More

Always Awesome There are some top notch over the top service people that work @ BMW. Great people, great service, pleasure doing business with. Always competent There are some top notch over the top service people that work @ BMW. Great people, great service, pleasure doing business with. Always competent work. :) MACG More