BMW of Spokane

Came in for a squekky sun roof, got a complete service This is part of the free service for BMW. I received an email that service was due after calling to have the sun roof squeak looked at. They fixed This is part of the free service for BMW. I received an email that service was due after calling to have the sun roof squeak looked at. They fixed that and also did a service saving me an extra trip More

Safety recall Air bag recall. They installed the replacement bags in a timely manner. They had not been as proactive as I would have liked in terms of informing m Air bag recall. They installed the replacement bags in a timely manner. They had not been as proactive as I would have liked in terms of informing me of exactly when each of the 2 necessary airbags were available to install. This is in marked contrast to frequent communications marketing their new vehicles, but I suppose this is to be expected. Kevin was courteous and responsive, as was the woman in parts, I suppose Teresa, in conjunction with this specific service need. More

Service better than last A bit of a run around for recall airbag. First had to call and order parts but couldn't without a VIN. Why send out a letter saying to come in and ge A bit of a run around for recall airbag. First had to call and order parts but couldn't without a VIN. Why send out a letter saying to come in and get it fixed if parts need ordering? More

Service Experience at dealership was ok.. Making the appointment by telephone took two calls. First call went to voicemail,left my number, call was not return Experience at dealership was ok.. Making the appointment by telephone took two calls. First call went to voicemail,left my number, call was not returned. Second call was made the next day. Also waited 30 minutes for shuttle after a second prompt for a ride. More

Fabulous I was very impressed with the top shelf customer service from Kate, Joseph and Ron. They made my buying experience pain free. I would recommend this I was very impressed with the top shelf customer service from Kate, Joseph and Ron. They made my buying experience pain free. I would recommend this team all day long! Thanks for everything, Jeff. More

Outstanding people and service! The staff is always helpful and informative. They are always willing to sit down and discuss any auto issues you are experiencing. I truly appreciate The staff is always helpful and informative. They are always willing to sit down and discuss any auto issues you are experiencing. I truly appreciate the debriefing process. BMW- the people truly make the difference! More

Delivery tutorial After a small delay, the follow-up has been excellent. Bridger was very thorough in his expert explanations of all of the features of the car. After a small delay, the follow-up has been excellent. Bridger was very thorough in his expert explanations of all of the features of the car. More

Excellent customer service, as usual. Great customer service. Scott always treats me well and makes sure to accommodate my schedule. My vehicle was ready when promised. Keep up the good wo Great customer service. Scott always treats me well and makes sure to accommodate my schedule. My vehicle was ready when promised. Keep up the good work. More

Transaction for car was professional and excellent. I had a high mileage BMW that I was able to trade for another vehicle. Throughout our car buying experience we were treated with respect, honesty, pr I had a high mileage BMW that I was able to trade for another vehicle. Throughout our car buying experience we were treated with respect, honesty, professionalism, and generosity. Ron the sales manager went above and beyond what you would expect in a transaction for a car. Kate is outstanding and a great person to do business with. Thank you BMW Spokane. More

New car 1st service visit, very pleased 1st service visit for our 2016 BMW X3. We had an appointment for our 1st service. The service took less than 1.5 hour, included new wipers and oil cha 1st service visit for our 2016 BMW X3. We had an appointment for our 1st service. The service took less than 1.5 hour, included new wipers and oil change. The customer waiting area is very comfortable. Our car was returned washed and vacuumed. We were very happy with our service experience. More