BMW of Spokane

I will never buy a vehicle from you in the future This is the first time I have been compelled to write a negative review. I just purchased a 2016 Mercedes for my wife and traded our BMW 750. After ag This is the first time I have been compelled to write a negative review. I just purchased a 2016 Mercedes for my wife and traded our BMW 750. After agreeing to purchase The Mercedes, and being asked about the second key set for the trade, I am told there is no second set of keys. I would have to purchase them at a Mercedes dealer. I let this small $350 last minute slide. I am not a Nickle and dimer. A week after the purchase I noticed that the front bumper was popping out. Not a big deal, it must be a clamp. My wife took it to service. On the call, they stated there was work done on the bumper. She was latter told after a service appointment, we need to take it to the Mercedes dealer. Oh, and by the way, she is asked did she hit something. Really, Come on. Now I have to take time, take it to the dealer. I guess I may as well pay for that and pick up my $350 or $400 key. Gents, you got me once. But not ever again. More

Awesome Purchase!!! Everyone was great, and extremely easy to work with. Tyson was great, gave me and my family our time to make a decision and was just great! Everyone was great, and extremely easy to work with. Tyson was great, gave me and my family our time to make a decision and was just great! More

Winter wheel/tire change Had our winter wheel/tire changed over. We really appreciate you storing the set of wheels and tires for us, and swapping them as needed. Washing th Had our winter wheel/tire changed over. We really appreciate you storing the set of wheels and tires for us, and swapping them as needed. Washing the car at the end is great too. Scott is always pleasant and accommodating, and we look forward to visiting with Tyson and Mel during the service visits. More

They made it easy Tyson was extremely easy to work with and always responsive to my questions. They had no problem ordering a Euro delivery M2 at MSRP when other dealer Tyson was extremely easy to work with and always responsive to my questions. They had no problem ordering a Euro delivery M2 at MSRP when other dealers were reluctant to do so for a in-demand car with limited availability. More

Fast and courteous The guys took my car in for service and let me know when it was done. It was easy to schedule and they even washed my car! Thank you! The guys took my car in for service and let me know when it was done. It was easy to schedule and they even washed my car! Thank you! More

Excellent service I took my mini cooper there and from the moment I got there they made me feel I had come to the right place. They have excellent, prompt, friendly ser I took my mini cooper there and from the moment I got there they made me feel I had come to the right place. They have excellent, prompt, friendly service I highly recommend this place to anyone. Scott was so helpful, kind and prompt on calling me when he said he would and kept me informed. More

Excellent experience My vehicle needed routine service - the appointment was easy to schedule (within 3 days of calling) and it could not have been easier to drop off/pick My vehicle needed routine service - the appointment was easy to schedule (within 3 days of calling) and it could not have been easier to drop off/pick up. They texted me when it was ready which was nice. More

Scott provides excellent service Scott Grumbly in the Spokane dealership service department does a super job. He treats you well as a customer and does an excellent job of making you Scott Grumbly in the Spokane dealership service department does a super job. He treats you well as a customer and does an excellent job of making you feel he truly cares about the customer. More

Used car purchase Very pleasant customer experience with the team. Very good driving experience in the used car we purchased. Adel is a pleasant person to work with. Very pleasant customer experience with the team. Very good driving experience in the used car we purchased. Adel is a pleasant person to work with. Very competent. More

Regularly Scheduled maintenance Sticking to the schedule of regular maintenance I learned upon checking in that they were unusually swamped! Was informed my service would take about Sticking to the schedule of regular maintenance I learned upon checking in that they were unusually swamped! Was informed my service would take about 2 hours. They dropped me off at a nearby coffee shop where I got some work done and time passed quickly. I really appreciate Kevin being up front with me on the time and I loved his upbeat attitude! And they had washed my car AND vacuumed the floors??EXCELLENT 👍 More