BMW of Spokane

Service Center Diligence I didn't have the most pleasurable amount of work that ended up being done on my car, but I wanted it to run as the high performance vehicle it is. I I didn't have the most pleasurable amount of work that ended up being done on my car, but I wanted it to run as the high performance vehicle it is. I am extremely busy and has been a long process that the guys have all been great it working with explaining and making me well aware of what we are doing. With some personal effort on the service manager, Kevin, a big portion of the work was found to be covered under warranty! Really great team and always very very nice and understanding. They defiantly strive for top notch service in a comfortable, friendly environment! More

Great service and very honest and helpful Taken my 5 series in a couple of times and they always worked with me in regards to what needed to be done before I reached the end of my initial warr Taken my 5 series in a couple of times and they always worked with me in regards to what needed to be done before I reached the end of my initial warranty. On top of that, they really worked with me one time when I didn't have the ability to take my car home, so they hooked me up with a loaner for free of charge. In this day in age it's rare to have help offered for free, and that's what they did. Will recommend this dealership to my friends and family moving forward. More

Great service! Great place! Being from out of the Spokane area, when my car needs service, your fitted into their schedule. Doesn't matter which service rep you Great place! Being from out of the Spokane area, when my car needs service, your fitted into their schedule. Doesn't matter which service rep you get, they will always take care of yours and your cars needs. If you don't want to wait for the service, they will give you a vehicle or a ride to shopping, golf, etc.. More

Great overall experience with BMW dealership of Spokane Mr. Tyson Snook and the entire sales staff at the Spokane/ BMW dealership were a joy to work with. There were some very creative things that were requ Mr. Tyson Snook and the entire sales staff at the Spokane/ BMW dealership were a joy to work with. There were some very creative things that were required for this to be a surprise for my wife birthday. They were on board with me from the start and willing to do what was necessary. I wouldn't hesitate to recommend this dealership. Thanks! Rick Mayo More

Great job by Scott your service advisor . Scott was professional and gave myself an outstanding customer service he is definitely an asset to your dealership . Everything was done in a tim Scott was professional and gave myself an outstanding customer service he is definitely an asset to your dealership . Everything was done in a timely fashion with 2 follow up calls . More

Nice people, not a BMW experience...Chevy experience I have taken my 2011 535i xDrive there for a few years, I bought it there too. The people are always nice, but they just don't care (or Chevy policies I have taken my 2011 535i xDrive there for a few years, I bought it there too. The people are always nice, but they just don't care (or Chevy policies don't allow them to?). The bottomline is that this is a Chevy dealership (Lithia) with leadership that acts that way and has their people act that way. For example, I had to have my axles replaced. They wanted $1088 for each plus A LOT for labor. I asked if they would work on the price and the answer was no. I bought from another BMW dealership who owns bmwpartsnow and they gave me $500 off the pair including shipping. When I called them you could tell they were a legit BMW dealership. Very kind, helpful and professional. Camp Chevy/BMW just didn't care enough to even try. I'm having a place called Martin's Auto (5 stars on Yelp) install them, saving me another $1,000, for a total savings of $1,500 off the BMW estimate. It always surprises me how little they care about their customers. I will never buy a Chevy, thats for sure! My wife and I are planning to pickup the new 540i xDrive and we most likely going to Seattle or Portland to do it. More

Poor Service We took our X5 in because the rain sensor was not working. We had the windshield replaced last summer, which we told the service man. When we needed We took our X5 in because the rain sensor was not working. We had the windshield replaced last summer, which we told the service man. When we needed to have the windshield replaced, we called BMW of Spokane and they told us they used Safelite. We spent over $1,900 getting our car serviced. They tried resetting the rain sensor and that didn't worked, so then they replaced the rain sensor. After this didn't work, they called and said that this wasn't working because we didn't have a BMW windshield. So, why did they do all this and charge us for it, if they knew it wouldn't work. Also, why did they send us to Safelite if their windshield wouldn't work? The next day we took our car to Safelite. All they had to do was replace the sensor pad, which took them 15 minutes. This was done at no cost. So why didn't BMW of Spokane send us to Safelite first? We contacted BMW after Safelite fixed the problem and they promised to issue us a credit for $250. We have not yet received this credit. More

Fast and friendly. We had great fast service. They were good about our million questions. They accommodated our schedule and had the car available for pick up after serv We had great fast service. They were good about our million questions. They accommodated our schedule and had the car available for pick up after service closed. More

Thank you! You guys took great care of us like you normally do! We wouldn't go anywhere else! The BEST of the BEST! We want to say a heartfelt Thank you! You guys took great care of us like you normally do! We wouldn't go anywhere else! The BEST of the BEST! We want to say a heartfelt Thank you! More

Easy to work with BMW of Spokane is a great dealership with dedicated staff who listen and make the purchase experience exceptional. We would definitely purchase fro BMW of Spokane is a great dealership with dedicated staff who listen and make the purchase experience exceptional. We would definitely purchase from this dealer again. More