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BMW of Spokane

Spokane, WA

4.6
631 Reviews

215 E Montgomery Ave

Spokane, WA

99207

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631 Reviews of BMW of Spokane

June 13, 2013

Mel is the most knowledgable Car professional I have ever worked with. Every car I have ever bought from him was a 5 Star experience ! The teams he has working for him are trained with excellence & very frie More

by Madluk2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mel Watson, Mel Watson
June 13, 2013

I bought my car from Mel Watson a couple of years ago. He went out of his way to accommodate me and helped make buying a car feel like a good experience. Mel went above and beyond to assist me in finding More

by terhowe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mel Watson
June 13, 2013

Mel Watson has been in the car business for as long as I can remember. I have bought several cars through Mel because I know I can trust him. He understands and listens to what you need, and then diligently More

by 4specialk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mel Watson
June 12, 2013

We have bought several cars from Mel Watson over the past 25 years. He has always found the best cars and provided the best customer service. He is #1 More

by Lexiroxey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mel Watson, Mel Watson
January 01, 2013

My husband & I have been to countless dealerships looking for a specific car which we found online with Camp BMW. We have been shopping for almost a year and have visited places across all of Washin More

by ErinMcLaughlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared, Sam Van Valer
November 24, 2012

I had a wonderful experience buying my car last week at camp. We worked will Sam and he was not pushy at all. They have made everything easy from the trade in to the financing. We were in and out and left More

by 1lind2coco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam (sales guy), Sam Van Valer
June 13, 2012

My fiance and I were selling my newer Honda Civic, the miles were extremely low and over all it was in good condition. We received several calls from Camp BMW showing interest in the Civic. We talked to a More

by Mace_ree
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
N/A
Jun 13, 2012 -

BMW of Spokane responded

I have read your review and I am sorry to hear that you were disappointed with your recent experience. The situation you describe does not live up to our standards of exceptional customer service and I apologize. I would appreciate the opportunity to learn the details of your experience so that I can take steps to prevent it from happening in the future. Please contact me at your convenience. Thank you, Scott Hushen, General Manager (509) 458-3288 SHushen@lithia.com

April 05, 2012

Went in to the Dealership to have the oil changed, and have a wiring harness replaced since the last time i was in i was told it was bad and needed changing, Once there i was told that it wasn't the wirin More

by Heatmizer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate
January 25, 2012

My husband and I scheduled an appointment to have our 2004 330i BMW checked out, as the radiator light was on. Upon receiving a call back from the Camp Service Department we were told that the following More

by ladypilot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael
October 25, 2011

I visited Camp bmw dealership for a used car on friday and made a offer. The Floor/Sales department did not get back to me until I called on Saturday at noon. After my call my wife went back to dealership More

by lstiremike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James
Oct 25, 2011 -

BMW of Spokane responded

Michael, I am sorry to hear that you weren't satisfied with your recent experience at our dealership. We are committed to providing excellent customer service to everyone who visits us, so I apologize if we were unable to do so in your case. I would appreciate the opportunity to speak with you directly about your experience in hopes of coming to a mutually beneficial resolution. Please contact me at (509) 458-3288 or JLefriec@lithia.com. Thank you, John LeFriec, General Manager

Nov 07, 2011 -

BMW of Spokane responded

Michael, I'd like to thank you for taking the time to speak with me personally regarding your experience. Customer feedback is very valuable to us and yours will help us improve our processes moving forward. Regards, John LeFriec, General Manager

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